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April 2024 by Kianna Boykins
Wouldn’t bother with bringing things in… it’s unlace and a waste of your time and or if you want to get looked at like you shouldn’t be there or have a nasty short attitude about things. This was my second experience and my LAST. Definitely won’t be recommending anyone to this location…
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April 2024 by Mary Aycock
Nice, clean, organized
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December 2023 by Kristina Lingar
So far I have not had any issues with this store, the girls have always been so nice and helpful in finding what I'm looking for
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November 2023 by Nancy Gibson
Can always find great clothes for low cost
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November 2023 by Kristen Davis
I love this store!! I been buying my sons whole wardrobes for years now from here. The prices are great, the condition of there clothes are great, and when I bring in clothes to sell they give fair prices. I will continue to shop at this store for years to co.e
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October 2023 by Kendall Phillips
Went in with 3 boxes of my son's old clothes all name brand great shape no stains, no holes. All different sizes. They asked me to fold them before taking them in I did that, all they took was 3 Nike onesies and 1 pair of shoes. Gave me back my boxes a complete mess. I will not be going back there at all. They don't buy baby clothes they only want clothes that they think are cute, it's ridiculous.
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September 2023 by aLeX GeNeSiS
Horrible experiences, went in there 3 different times and 3 same results, first time i went to sell my sons baby clothes, out of 65 items in great condition, they only took 3 items, i asked them if there was something wrong with the other ones, they said, we look in style, condition and stains, i answer "but they are in great condition" they said sorry, second time i took a basket of almost new toys, it was about 40 toys and they only took 1, i asked them what was wrong with them, they said they weren't complete, i told them they are because they are singles like big dinosaurs, rc cars. But on well. Third time i took a full bag of baby girl clothes with about 50 pieces and they took 8, i mean what do they want? new clothes? am done with this place.
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July 2023 by Marla Simpson
This new and gently used children's boutique is filled with quality merchandise for sale at reasonable prices. I have purchased several items here in the last 3 months and am very pleased with all. The staff is friendly and helpful. The merchandise is well organized and displayed. All are in excellent condition. I definitely recommend shopping there if you need newborn to primary children's items.
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June 2023 by Savannah Daggett
I enjoy shipping here because the pricing is typically reasonable and they have a rewards program. However, I noticed the sign to keep children with parents at all times. I noticed two employees standing by another literally with their head resting on their hands as they leaned against the counter and did nothing. So, I asked for assistance with locating the size swimwear I looked for. The staff was incredibly rude and declined to assist. All I wanted was a little help finding the right size as I had my toddler with me.I can’t say I’ve ever had a customer service representative speak to me like that when all I did was ask where a specific size was for swimwear. It was completely unexpected.
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June 2023 by Delisa Collins
I recently reviewed this place and left 1 star. The manager, Chesley Martin, reached out to me right after the incident, apologized, and assured me my experience would get better. It did!!! I'm so thankful that he took the time out to call me, and I appreciate his professionalism. Now, I am BACK to enjoying the extremely low prices, trendy clothes, affordable toys, and MANY options this place has to offer. I truly love it here, and I plan to support this business as much as I can! This is, and always will be, my FIRST stop when shopping for my children! Keep up the great work Mr. Martin and staff!
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June 2023 by Roshni Som
Took 10 big bags of clothes. Was returned with most bags unopened. Gap, Gymboree, Dillards clothes were called not in style. Some clothes had price tags on them. Extremely bad experience! Lazy staff - does not want to do their job. Don’t recommend you go with large number of clothes !!!
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May 2023 by Mel C.
When my kids were really little I used once upon a child in our former town all the time and it was great. I used to find awesome princess dresses and shoes and plenty of summer tees. I don't know what the deal is but the Bentonville location is always a let down and I'm done wasting my time. The used book section is the best part. I brought in some nice clothing today including some beautiful barely worn little girl dresses and they said they were too old. However, they looked way nicer than the selection available when I went looking in the size 6-8 girls section. I also brought in a travel high chair that was used twice and is nice and I don't even think they looked at it. With the outdoorsy culture around Nwa I think it's in demand and being close to brand new could have been sold for $40. I don't understand their process and don't think selling here is worth it. I'll give the nice dresses to my little niece.
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May 2023 by Annabella D.
The first time that I came in here it was my first time inside of a once upon a child I immediately went back to the section where they housed the seven and six year old items of clothes because that is the age that my daughter was at the time when I looked to the corner they had a lovely display of many dresses and rompers but in the corner there was a bit of diarrhea I could not tell if it was human diarrhea or if it was dog diarrhea but I was completely shocked and I found that I would never go back to once upon a child ever again.
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March 2023 by Jen Morris
Don't bother trying to sell your stuff. Have taken on huge totes of stuff like 30 gallon totes with tags still on them and sold about ten items only. And barely gotten any money fit them. Wishing I would of just asked fir my items back now, will be finding a consignment shop that actually wants to buy clothes from now on
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March 2023 by RoseAnne Huff
I've always enjoyed shopping here for gently used children's items. I sold clothes to the store for the first time. Overall it was an easy, good experience. They rejected a lot of my items, but they have really high standards. What they accepted was enough to trade for a princess bike. Win win!
