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August 2023 by Dan Szeszol
Chelsie spoke clearly and enunciated very well. She is a pleasure to do business with. Thank you
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August 2023 by Tracy Walls
I spoke with Kim and the call was super easy. I accomplished the reason for my call quickly with no problems. Thank you
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July 2023 by Gyenn Martin
He was very polite, nice and really good customer services skills. I was glad to be able to upgrade on out facility. I didn’t realize how small a 10x10 was. He deserves a raise!!
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June 2023 by christina venturella
Set up for my storage unit was so easy and prices were great. I credit Leishae with the ease of the process. She was clear and easy to follow with the terms and conditions and pleasant.Thank you
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June 2023 by Keith Van Dee
Easy to reserve and rent online while in transit to our new home. The unit was clean and ready to go when we got there! I would choose Spare box Storage again without hesitation.
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June 2023 by Kelly Neitzel
Adda, was so helpful with getting my storage setup.
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May 2023 by Paula Kinnamon
Vanessa is awesome..she was very helpful.
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April 2023 by Gary Gag
They are a hands off company! Take over a great storage company & raise their rates and are never there!! The worst storage company ever!!
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January 2023 by Sherry Ashley
Horrible horrible is all I can say since SpareBox took over. They continue to bill me for insurance which I have provided two times and late fees which is inaccurate! I am reporting them to the BBB and the Attorney General Office.
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January 2023 by Paula Rasmussen
Awesome Agent Shoyan. Very helpful. Love this place
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December 2022 by Patrick Coats
shoyan is the best. the call was seamless to get my unit canceled
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October 2022 by Preston Yeakley
I’ve used this location multiple times over the last 15 years while moving around in the military and was extremely happy with it until sparebox bought it. I will drive out of my way to avoid anything with this company’s name on it. They will not work with you on dates or prorated move outs. I moved out on the first of the month and when I called I to ask about why I was charged an entire month, I was told to go use the space for the rest of the month from individual from the Middle East… I would recommend you venture elsewhere for your needs.
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September 2022 by Deanna McCollough
Updating this review as the previous review was for PGSS and that company no longer exists. Please do not let SpareBox steal from you. After 12 years of loyalty with Pleasant Grove Self Storage, It only took a year for the new company, SpareBox to lose my business. They stole my deposit, refused to return it and stated "SpareBox does not return money paid before we acquired the location" No people or managers or response on a local level. ONLY a routed number to an off shore call center. So 3 rent increases in less that 18 months, no office staff, no onsite anything , they even took the dumpster, so literally less overhead and THREE price increases! This is so very very sad. As Northwest Arkansas is one of the top 5 growing metroplexes in the USA, I would think KEEPING Loyal customers would be the goal. As you can see from the reviews, including mine, they have a business plan to INCREASE RENT so everyone moves out, take away any and all customer support, keep money that does not belong to them. Fortunately there are NEW and Improved storages being built everyday just minutes from this location that actually have REAL People and Not a GHOST/Shell corp to hide whatever it is they really do, because getting in contact with them is impossible. Even the replies from the owner to all the reviews is "scripted".
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September 2022 by Don M
Updating this as the ownership changed from Pleasant Grove to SpareBox. The experience IS NOT the same!This company took over the Pleasant Grove Self Storage at this location. There was not much fanfare to let existing tenants know of this change, and what a change it was. No longer any friendly faces here as there are no people at this location. They went to a personless self-service kiosk model. This means no one is there to help you with questions or concerns. No one is there to monitor and manage the units - this feels like a safety and security risk for the belongings of the tenants. To top this off, there is no customer service to speak of. Sure, there's a contact number and email form but any responses you get are unhelpful canned replies at best and ignored at worst. Even their "replies" on Google Maps are a joke and just more proof of useless canned unhelpful responses with false promises.Recently, I inquired about the return of my deposit on a unit that I had with the previous owner and was essentially ignored and told that I was SOL and to contact the other company. This is not possible as they do not exist and ceased to upon the transition. Further requests were ignored or told that they can't and won't help despite having taken on the assets and debts from the acquisition. I looked into the BBB and their local entries are not there - shocker. Looking at their entries in other states, the negative trend continues with reports of this company selling off tenants belongings even with a valid and ongoing contract.I definitely Do Not recommend this place. Avoid it at all costs and go elsewhere that actually has people that can be interacted with, held accountable with, and have real connections with.
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June 2022 by Gennifer David
I originally rented here because you could actually walk inside, mgmt was on site to take pymt with cash, check or whatever. Now everything has to be handled through a call center with someone difficult to communicate with, they ONLY take pymt with a card, no other forms accepted, and the office has been closed off, a kiosk installed and no one in sight to handle anything on location. I have 2 units here and hate that I'm going to have to move in order to get personal service again, someone who will take cash and a real person to handle things. Dumpster is gone also which was nice when cleaning things out to toss old boxes. It's a big no for me at this point and I hate that. Used to be a great place with the nice people on site to help you.