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November 2023 by nicolas Bailey
Let me explain. First I went through the car wash, I saw 2 thumb nail size chips in the paint and when I looked closer there were a few more smaller ones. Then I saw that they did not get the bottom quarter of the truck. Ill admit I have adjusted air suspension, but it was set on the 2nd to lowest setting. And the back of the truck had not been washed!Then I went through the detail section, ill admit my truck is very dirty. Between the dog and my wife ALWAYS eating in the truck plus we both work construction so we carry a lot of dirt and rocks in our boots. But they missed 5 whole sections of the inside. I had to go back twice.Last we have the oil change. Promised to be 10min or less. It took 47min, my wife texted me at 3:05 which is exactly when I got out of the truck.. at 3:52 they came and got me telling me it was done.So overall carwash 2stars detailed 3.5 stars oil change 3.5 stars. For a total of 2.75stars.
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November 2023 by Fred Diaz
The wash is decent. I have a car and the wash doesn't quite reach my hood. So I never seem to have a clean front bumper or hood. Seems like it's geared more for big SUVs and trucks. The exit of the carwash is almost not doable in a long truck. It's an immediate turn or you go over the curb. The blue microfiber cloths they provide seem to always smell like mildew.
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November 2023 by Samuel Richards
Professional and thorough. Eduardo was my first and last service contact. Teague was my second and he managed my oil change. Both of them were clear in communication, urgent in pace but also personable. Made a very enjoyable stop. Alejandro and Harper were also very helpful. For speed in detail and without sacrificing service - I highly recommend. Cheers!
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October 2023 by Lynn Hahn
I don't know why I keep giving this place a try. But after previous bad experiences, I was dumb enough to try again. Even after running our car through twice, there were still many bugs, and also dirt on the front bumper that I was able to simply wipe off with my finger. I uploaded a photo to show, and you can see where I wiped my finger. The manager didn't even bother to come out when I came back, instead they just sent me through again.
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October 2023 by Snoop Dog
My truck windshield was covered with greasy bugs that didn’t come off after two runs through the carwash. Tim told us to go to the vacuuming area. There he went beyond expectations and cleaned our windshield by hand with a brush and cloth. Amazing! Way impressed by his willingness to do this with out being asked! Keep him on the payroll!!
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September 2023 by Star Light
I was there on Labor Day, because my car needed to be clean, and they did a really good job, and even got a stain off one of my seats. They were also really nice, I had a coupon for the interior and exterior clean for 27.50. Thank you!
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August 2023 by Esmeralda Almaras
I went here for a car wash + interior cleaning for the first time and loved it. Tyler was amazing and very attentive to detail! The lobby was nice and I didn’t wait for long at all. I will definitely be going back to request Tyler!
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August 2023 by Robert Reeves
I don’t usually do negative but today deserves it. I’ve been a member for years and used the wash hundreds of times.But today the wash “guardian” decided I had mud clumps on one(yes one) of my running bars(hence why i was there) and that was too dirty to wash. He said I should go somewhere and wash it off then come back. The contract is this; bring your dirty vehicle and they wash it for $80/mo. Nowhere did it say “we won’t clean stuck on dirt”. They were totally incredulous and non apologetic about having me wait my turn and then kicking me out of line. Their customer service is abysmal especially when “detailing” #kindawipedown. I promptly canceled my membership(no prorate) and will use another much less expensive car wash. Here’s an idea: if you car wash is so frail that it can’t handle dirt on a running bar, put a hose at the entrance and wash it off first. That would be customer service. Really d****
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August 2023 by Genesis Salinas
I had an amazing experience. Alexis was very kind, hardworking, and had a great attitude. He made my visit at splash a very pleasant and enjoyable experience and would definitely come back to get my oil change here again!?
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August 2023 by Ed R.
My wife and I washed our Jeep and as we were paying a young lady came up and asked would we like a membership? We declined and continued through the wash. The next month a $35 charge was applied to our credit card. We went to the car wash and spoke to the assistant manager. He was very nice but said could not cancel "account" or do a refund and that we would have to contact corporate office. so I called and talked to a lady but she could not do anything but send my request for a refund and for cancellation of the "account" that we did not know we had to another part of the company. I asked if I could speak to a manager, but no she was unable to so. A few days later got email saying could not refund the $35 charged because we had not requested the refund 7 days prior to due date. This is after I had explained that we had not set up an account several times. Stay away from this business.Ed and Cathy Robinson
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July 2023 by Jared F.
awesome place for a quick oil change and tire rotation, then a car wash. I appreciate the little details like how clean they keep the shop.
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July 2023 by Kimberlee Rush
Went to get my car cleaned and my tire light had just come on and almost flat. He found a screw in the tire and air leaking. Tyler was kind enough to run it over and put some air in it after cleaning it up so I could get it across the street at the tire place to get it repaired. So grateful to not have to change a truly flat tire on a day as hot as today. Car looked great and appreciative of Tyler going above and beyond.Service: Auto detailing
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July 2023 by Gracie Mcgee
Absolutely loved this car wash. I wish we had one of these in Fort Smith. I was here because I rented a car using turo. The owner of the vehicle had a membership here and wanted us to get it washed and the inside detailed before we checked out. The owner informed us that these things were free because he had a membership. Who knew that with a membership, you could get a free wash and detail for your vehicle. Also, while they detail it, if you need your oil changed or your tires rotated, they let you know that and ask your permission to do so. The staff was very knowledgeable and incredibly polite. While you wait for your vehicle in the lobby, there is popcorn, a drink machine and free wifi.
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July 2023 by Jessica Hardin
Yhari and Jr were absolutely amazing! They were a blessing. It was closing time and they stayed after hours to work me in. I had no oil even though my car was showing 48% oil life. I already highly recommended this place. I definitely recommend this place now.
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July 2023 by Paula Stern
I've never been to an auto car wash and my first experience here was a pleasant one. Ethan went over and above detailing my SUV and helping me remove a car seat that I couldn't get unhooked. Thank you!Will definitely come back to this location!
