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December 2023 by Google user
I went into Phone fix it to sell my iPhone 14+ because I upgraded to the 15 Pro Max. I talked to the Spanish guy and immediately I was suspected of theft the phone was stolen. It was blacklisted. They have poor customer service do not go to the store to get your phone fixed you will be ripped off.
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October 2023 by Nick W.
Got my girlfriends back glass replaced on her iPhone 12 Pro on 09/30/23. We brought it in at 12 pm on 09/29/23 and were told it would take less than 6 hours to replace. It wasn't done until approximately 1 pm the next day. 2 days after replacement we noticed the back glass was already broken yet again, even though it had been kept in the case the whole time. We then tried to contact the store and got the voicemail even though their hours showed they were still open. In person we were told damage is not covered by their warranty and would have to pay yet again to get the back glass replaced. The manager on duty stated the same thing, I would not recommend coming to this store for your phone repair or any repair needs as it seems they use cheap knockoff replacements that will break in a matter of a few days and will not fix their own mistakes.
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September 2023 by Amber Nelson
Needed my iPhone screen replaced. Was told there was a 1 year warranty. The screen started acting up within a month so I took it back. They said there was nothing they could do that I would have to purchase another screen. So I did. Now it's been 4 months and the screen is acting up again. Being told there is only a 90 functional warranty now so I will have to pay for another screen.I spoke with the owner and he was very kind. He apologized and is repairing the screen. So I would just recommend talking to the right person when you go there.
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September 2023 by Jessica Grant
Stephen and Jorge took amazing care of us they are honest and have the best customer service. They even stayed late to make sure my husband's phone was working before we left! Will definitely use them again!!!
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September 2023 by Michael Weir
I cannot even describe how amazing these people are!! I broke my phone while out of state and needed a new one that day so I had to buy one while I was away. I took my old phone in to see if I could somehow get my files off #PreciousMemories. I didn’t need the old phone anymore after I got the files so they helped me out. They ordered the screen and replaced it, then I got my files off and used the credit of selling my fixed phone to them to walk away with exactly what I needed for $0. They spent LOADS of helpful time with me explaining the process and even let me stay after closing when my file transfer took longer than I thought. 100/10 people and service ❤️?❤️Everyone should go here if you need technology help. They are also just genuinely good people #GoodVibes.
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September 2023 by Josh Kuchinski
They did a good job replacing my phone screen, however I was a but mislead. When ordering my screen replacement I was given only 1 option and told it was the same. I was also told that a screen protector would be installed with the replacement. I went to pickup and the fingerprint scanner would no longer work, I was told this was a "luxury" feature and not to worry about it...I am frustrated that I would have to pay another 100 for another screen when I was told there wasn't another option.
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August 2023 by Molly P.
i made an appointment to get the back glass of my phone replaced and they said they could do it at 4. so i came in and they said well sorry we actually can't do it today, it won't be finished today, so after driving 45 minutes here, they lied. super rude. will never go back.
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June 2023 by luis rosales
walked in at 4pm talked to one of the guys there forgot his name but supper helpful and knowledgeable gave me the best scenario and the worst scenario that might be going on with my phone offered free diagnostic and called me explained what he found and asked if i wanted it fixed it was a fair price and superior customer service i had my phone working and in my hands by 550 highly recommend this place if you need fast and high quality service will definitely be back when need it again
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June 2023 by Ursula Bennett
I dropped my phone and cracked the screen where the phone was unusable. They quoted me on 2 screen options and strictly data recovery without screen repair. The phone is 4+ years old so they had to order the screen. It came in and they fixed my phone the same day. Everybody was so helpful and friendly. Absolutely recommend them. They also have a drive through window for drop off and pick up which I thought was pretty neat.
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June 2023 by Qwerty Delacruz
They have always fixed my things and giving me discounts sometimes even when I’m just being stupid they’ve given me free service and I think that is amazing
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May 2023 by Dwight House
Woke up with my phone dying on 5% and no solution, battery was shot. Every place I called to fix it tried to charge me an arm & a leg and gave no guarantees. Not only did these guys have a better price, they found other issues relating to the battery burnout and gave me a super deal on the up sell. They finished everything in a very timely manner. Great products, smart techs & excellent customer service! I will send friends to this place for tech needs and I will be returning when I’m in need. Thanks guys!
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May 2023 by Dean Papageorge
In the spirit of full disclosure, I am a repeat customer but this is the first time I have posted a review. These folks are simply friendly and knowledgeable. My latest visit was to correct some "glitch" with an iPhone - one of those unexplained occurrences. Stephan immediately corrected the issue and the phone was again fully operational. He then refused even a nominal fee for his services. This type of customer service has earned my continued future business.
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May 2023 by Brenden Pelfrey
Broke my screen and called them the next day. They made sure to order the parts for next day and gave me a personal number to contact them for after hours. I was on tour at the time and they made sure to get it done in a VERY timely manner! Absolutely fantastic service and expertise! Highly recommend
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May 2023 by Eric AH
I took my A32 Android 5G phone in, that had a screen with a white line thru it and black background due to dropping it, and Syn was really helpful and attentive. They ordered my part and had it fixed within a few days. Definitely coming back again. Thank you!
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April 2023 by Hannah Olds
This is by far the best phone repair service in the area. I drop my phone a lot, meaning I’ve had to get my screen replaced several times. In the past I’ve gone elsewhere, but yesterday I took my phone to the Phone Fix and was so impressed with the service. First of all, there’s a drive though which is nice when I’ve got a car full of kids. Then, there’s the fact that their prices are lower and their service faster than the last two places I’ve gone. When I went to pick up my phone, they had even put a complimentary screen protector on! I paid $20 for one at the last place! I’ll definitely use this place again!
