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November 2023 by Katherine Shook
Zips car wash is a mess! Below is a photo of a clump of wax that’s been “heat set” onto my car. Their automated kiosk doesn’t work properly. So today I watched many cars, turn in, see the “log jam” at the kiosk and leave. I sat in that “log jam” for about 15 minutes.Zips would have lost more business today if it hadn’t been for the only employee there today who was exceptional. Her name is Zeph. She demonstrated excellent customer service, with a smile, despite working alone!
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November 2023 by Wesley Lyles
Person helping with wash purchase seemed miffed that I was not interested in buying a membership. After going to through the the wash my windshield has a greasy film. Tried washing it off with the washer fluid and wipers to no avail. The film was not present before the carwash so I'm not sure what caused it. I cleaned it with some foam window cleaner once I got home and it is gone.
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October 2023 by Lacy Fields
This place used to be a ghost town,I bought a membership but wasted it bc every experience I had in the PAST was terrible,it might as well have been abandoned. Not today!! I had the best experience and the best customer service!! Dylan was so polite and patient .Chas was wonderful&helpful . They were both helpful and knowledgeable and they’re making this place the car wash to come to!!! Thank you to both Chas and Dylan !!!!
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October 2023 by Amanda mrohs
I will never go back to this car wash again. I bought the more expensive car wash and half of their stuff doesn’t work. If I knew that I had to use the towels that they provide there and put in the work to make my car look clean, I would have saved myself the money and bought the cheapest one and not be as mad. Diamond car wash is the place to go!
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September 2023 by Tony Cherico
I always enjoy coming to this car wash because the people I always enjoy coming to this car wash because the people are prompt and friendly. They may is a very enjoyable experience and will help me out anytime I have any issues.
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September 2023 by heather brown
Decent car wash. But for $24, I wish it would actually clean the entire car… it inevitably never cleans the trunk/gate area, just leaves it marked up with brush marks.
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September 2023 by Sylvia Hernandez
Zachery did a great job lining up my car to be washed today! My vehicle looked super clean after going through the washing cycle.
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August 2023 by Rebecca McClellan
I think that with competition in the area, you have improved my car wash experience. Just wish that your folks would pay close attention to the pre-spraying that they do as I enter the car wash. Pretreating for the bugs, etc on the windshield is very important. And then keeping the place clean and the vacuums cleared of clogs consistently would be nice. Please. Thanks. Overall- it’s a good car wash & I will continue my membership.
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August 2023 by Karen Howard
Just went through the car wash, paid for pre-wash, it was not turned on for us. Kid told us there was nothing thing we could do because we didn’t have a receipt. We litterally are sitting at the vacuums and JUST went through the car wash. Three new car wash chains have just been added to the area, we will be taking our membership elsewhere.Service: Auto detailing
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August 2023 by Leah Herron
I bought a membership with Zips because of their locations, and the only reason I have stayed with them. I am seriously considering cancelling and moving to another company. They are consistently out of the spray bottles of cleaner and towels.I mentioned this to an employee once and he told me my expectations were too high. They vacuums are either stopped up or not working at all. The equipment also shuts down in the middle of a wash, and I'm stuck until they get it going again.
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August 2023 by Erin Wiggins
I quite possibly just experienced the worst customer service that I have had in the last few years of paying for a monthly membership at this location. I simply rolled down my window to ask why there was no longer a pre spray and the guy shook his head, rolled his eyes at me and pointed to an overhead sign that said “pre-rinse”. He proceeded to tell me that if I didn’t pull forward I would ruin their system. I think it would have been nice to have communicated this to customers that were unaware. Instead, this guy- that has looked high as a kite the last few times I’ve been there, got physically mad at me for asking the question. Turns out, it was the same guy that I tipped $50 last Christmas. May God continue to bless him. I will be cancelling my membership as a result.
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August 2023 by Casey Howell
I closed both of my memberships on my two vehicles. The young guy at the Rogers Zips was too busy on his cell phone to guide my into the wash bay this am. Even after I got in there he was still on his phone.The membership price has also went up again.They no longer do the pre spray and they don’t sit the towels and spay out. At least there weren’t this an.Not happy with Zips Car Wash!!!
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July 2023 by T Rey
Unlimited car washes are no longer unlimited. I just arrived home after a two week trip and the bugs were hard to get off the front end so I went through the car wash two times and needed a third time. The machine and employee said I had exceeded my daily washes. Clearly you don’t understand the meaning of the word unlimited. After 8 yrs I will now try another car wash membership.
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June 2023 by Rebecca Martinez
Went to car wash today, it was a great experience. Customer service was great!Services: Auto interior vacuuming
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June 2023 by Joseluis Balderas
$15.00 wash and not even remove the grass from my truck.
