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April 2024 by Hugo Sanchez
Not bad, delivered on a Sunday in and out in less than 3hrs. There a Pilot close by, several fast foods and a Walmart at walking distance. Convenient place for a 34hr break.
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April 2024 by WhosYourDadzie LLC
NO OVERNIGHT PARKING! There’s a Pilot and Flying J 1.5 miles away.I was a bit mad that I gave the office my number to call me when my load is ready. My appointment was for 11pm, something told me to call them and when I did at 2am the next morning they told me my load was ready?Easy in and out place. All the way down is the empty lot, next to dock 25 is shipping/receiving office.You can drop off your empty trailer and bobtail to your loaded trailer if it’s in a dock door.
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April 2024 by dan willbank
Usually they are pretty good but I’ve been in the door for 13 hours and they still aren’t finished it’s ridiculous there is no way anyone should ever take that long to load anyone got here at 8 am it’s now 9 pm and still in the door
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April 2024 by Zachary Underwood
Prime driver, arrived at 2055 for a 2200 drop and hook appointment. Was advised my load wasn’t ready and that live loads took priority. I was told I could stay with my empty trailer they were going to load. Rolled out the gate just before 0700. All the staff are super nice.
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March 2024 by Michael “Mikey” Gruntz Jr
Americold staff was great as most all over the US are. But their security guard working weekends (I’m assuming since it’s Saturday) is a straight up witch. Rude. Short tempered. Very soft spoken. And rolls her eyes and exaggerates her having to repeat herself. Pull up the guard shack. Seemed no one is there. Wait 10-15 seconds. Start leaving. Then get yelled at. Like my bad. Jesus. Allied Security at its finest. Only reason for the three stars.
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March 2024 by Matthew Fox
Been here twice, first time 2 hours not bad but 2nd time it been 7 hours but total 15. I assume something happened because was told I could pick up early but when arrived they were behind and told I would have to wait for appointment time which is understandable but now it’s 7 hours after the time and still waiting. Nice people but it’s frustrating. Luckily there’s two truck stops down the road for overnight parking. Back lot for empty’s is tight and can get muddy.
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March 2024 by Andy Harlan
My experience:Delivery Appointment Time: 12:00 hrsChecked in and Bumped Dock: 1135 hrsUnloading Began: 1146 hrsUnloading completed: (last time I felt unloaders in the trailer) GREEN LIGHT IS ON: 1300 hrsChecked on paperwork w/ S&R office and was told to return to the truck, someone would be to knock on the door. Checked on paperwork again at 1700 and they were ready.Bills in hand: 1700 hrs!To whom it may concern and if anyone at Americold actually reads these:Please know loading and unloading these trailers for you all is the way I feed our family. This response time for the turnaround on my bills is / was awful.A few takeaways if you’ve never been here!*Pet friendly-they have a grassy area to walk your bets (let’s help them keep it clean please)* Easy back, plenty of room*If leaving a trailer they want them clean (I saw them turn one away while on their site and 3/4 full (no exceptions) undocked all the way to the end of the docks or in the overfill lot to your left after you get to the dropped trailer lot.* Absolutely no overnight parking (I’ve asked, they don’t have the room) but Pilot is approximately (1) mile away and there are several big chain businesses that do allow parking (Lowe’s / Walmart / U-Haul) or at-least they don’t have any no parking signs posted.* Restroom available inside by the S&R office.* Nice break room / drivers lounge at end of hall by restrooms.* Shipping & Receiving Office is by dock # 27*Have DL / pick up # and tandems slide once to the security gate.Pasted from another drivers review but I found it noteworthy!* Each driver has to slide tandems, show drivers license and confirmation # of load.* If Garmin won’t get you there go by these directions…When you get to the light where the road T's into Conagra's big white yard sign, turn Right there at that light. Go to the 1st light & take a left. It's before you get to the railroad tracks on the left hand side.* Additional parking other than the PFJ: There's a traffic light right in front of the Pilot or FJ, whatever it is. Go down that little side street & there's a Lowes Home Improvement maybe a quarter mile down that road on the right hand side. I saw a flatbed parked in there parallel to the street when my Garmin had me touring the city. If you pass it, there's a Comfort Inn down that little street on the left side with truck parking. Elmira meets that street there, so if you turn left on Elmira you'll come right back to the light where you had to turn left to get here (Americold)Gods blessings and please be safe and courteous to all!
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February 2024 by Netta Cason
They take way to long I sat up here for 7 hrs just to get loaded if you going to let drivers sit this long at least offer overnight parking it’s no overnight parking here what so ever for this long wait
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February 2024 by William Shull
Better than I expected
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February 2024 by Lisa Huaranga
not my photos, but please please please do something about how ugly this building makes russellville. i used to work across from this and it was such a depressing reminder to go out and enjoy the sunset during my break, only to be faced with this sad cube that can be seen from way too far away.. 3 stars bc i havent used this service and maybe one day i'd like to, but as someone who Hasnt- i (and a lot of everyone else i know) wanna hate it ?
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January 2024 by Muhamad arshad
Bad reviews are true...no over night parking...can drop trailers... restroom yes....rest is a nightmare. Dropd trailer off at 10:40 pm for 8am pickup....trailers been at the door since 7 am with reefer on at 0 supplying cooling to there facility....it's 2pm....not done yet.
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January 2024 by Timothy Proot
So I was here at 8:45 for my 1300 appointment, they put right into a door and here I sit after 5 hours and 20 minutes. Haven't been locked in or even started... and it gets better they haven't finished picking the order yet.... so my 1300 looks.... this place gets In absolutely NO RUSH! except for KLLM and NAVAJO. AVOID AT ANY COST
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January 2024 by Dawn Smith
I'm not sure where everyone else is going, but this place was great! Cori at the gate was awesome, shipping and receiving was nice.Dog walking area?! That's a first for me to see!I was out of hours, so I was able to drop my trailer and return after my 10.Thank y'all for the great experience! It isnt often I leave a shipper/receiver with a smile on my face!On the way out, spoke with the guard shack supervisor (I didnt get her name! ) and she was super pleasant too!Love this place!
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January 2024 by Dan Taylor
Staff here all pretty nice and friendly. No overnight parking available there's a Pilot a mile away. I had a 5am delivery. I arrived at 1am was given a door right away and was unloaded and out of there by 3am 2 hours before my appointment. Much better experience than I expected after reading the other reviews.
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December 2023 by Melvin Edwards
This place charged me 275 for being 7 minutes late and I wasn't late it was 3 trucks in front of me so I guess that made me late and then said the time don't stop at the guard gate it stops when you get in the office to check in after you back into the dock and now I'm still here 8 hours later and still not loaded that's ridiculous they need to be reconstructed or new management that's not fare to the drivers I want to know what did we do to them to make them do that to us if they don't want to work there find them another job I'm really getting sick of these cold storage places the government or someone needs to look into this place I'm really thinking about calling the news people about this because I'm trying to do a service by delivering food but I don't think they care about none of that
