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June 2023 by Raymond West
Best place for sales and service they are in it for the long haul not just for sales the service is best ever and fords warranty has been better than all others I’ve owned, my last 8 vehicles have been ford and Lincoln
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May 2023 by Jesus Lovesme
Had an appointment with Jason from express lub to change my oil and rotation of tires and to check cabin filter at 11 am today. Everything went well and Jason was outstanding and professional like always.While I was waiting I was speaking to my service advisor Lisa who is always so friendly and professional. These 2 employees make it so pleasant for the customers all the time. They both need to know this.Thank youMike SGod Bless ? ?
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May 2023 by Papa RN
It was a perfect timing that God sent us here at Cogswell Motors Services for Lincoln and Ford. We were on our way to Virginia from Oklahoma. It is indeed a long journey. We were just in Arkansas when this happened my car engine leaked. Thanks God he brought us here. Lisa was a huge help. I commended here for the job well done as well as her team or car technician. God bless you all and more power! Now we are heading back to our journey.
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May 2023 by Natalie Oswald
Keith Criswell at Cogswell motors, went above and beyond to help me get into the truck I needed to best fit my needs. None of the staff was ever pushy and they were beyond accommodating. Every staff I encountered during the process of purchasing my truck was extremely friendly and helpful and made me feel like I was important. I would highly recommend to another person as well as purchase another vehicle from them in the future.
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March 2023 by Sandy Odom
My car was totaled because a kid jumped a ditch and slammed my car into a building. Thanks to Dena and all the staff they made a bad situation go smoothly and I know how a very nice new car! Thank you!!!
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March 2023 by Barbara Pakay
I just want to let everyone know if you’re thinking of purchasing a vehicle, please take look at Cogswell Ford! I ordered a Maverick and had excellent customer service! Nowadays, when there’s no customer service you will find it in Cogswell Ford ! No high pressure sales! From day one, Cogswell Ford kept the price as agreed upon when my Maverick finally came in!
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January 2023 by Dusty Norris
I can't say enough great things about how great Dalton Adams was in helping me find the perfect new SUV...my new 2022 Limited Edition Explorer. He listened to what I was looking for and made an appointment for me to come in and look at a few vehicles and test drive. The very first one he showed me was everything I was looking for which showed me he listened to everything I told him I was looking for...the perfect new vehicle for me. He explained everything to me and said call if I had any questions. Chad Cain was my finance manager and did a great job on getting me in and signing papers as he was aware of my time schedule.The only downside to my visit to the dealership through the entire process was the fact that I felt like Derek Medlock was very unprofessional. While I'm sure he is a valued employee and polite....He was located in the office next to where myself and my daughter were sitting and he was very loud and unprofessional in speaking about a fellow employee and a deal he was supposed to be closing during the same time Mr. Cain was closing my deal. I should not have been able to hear any of his loud, negative and rude remarks. He needs to be mindful when he chooses to act in an unprofessional manner and who is within a listening ear.Everyone else from Dalton, to Doug Via, to other salesmen I was introduced to were very polite. Great Job Cogswell Team! Especially Dalton Adams!
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January 2023 by Carolyn Heltenberg
We have only good things to say about Cogswell Motors. Our car buying experience was very pleasant, starting with our salesman, Dakota. He was very patient in answering all of our questions and gave us great service. Everyone that worked with us went out of their way to make it an exciting and pleasant process. We highly recommend them.
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December 2022 by Steve Miller
This is a great place to buy a vehicle! Even though we live 3 hours away, our salesman, Jacob made sure that everything went smoothly. There were no surprises in the price and we felt no pressure to buy. My wife and I are very pleased with our new Mazda CX-30. Thank you Cogswell Motors! 5 stars!
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November 2022 by Jacob Fruechting
Through no fault of Cogswell Motors, I had to wait about a year and a half to receive my 2022 Ford Bronco. Throughout that period, the Sales Manager David Roberts kept in contact with me to ensure I was up to date with the entire process, and was extremely transparent with ordering and pricing. Sitting down with the Finance department took about an hour, and the Salesman, Dalton Adams, took the time to ensure I was fully acquainted with my new vehicle when I was finally able to take delivery. Overall, other than the wait time caused by extremely high demand for new Broncos, I am completely satisfied by my experience with Cogswell. I highly recommend and commend their staff.
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November 2022 by Morris Hale
Travis is a great service writer at Cogswell. It is a pleasure to work with him to get my RV work scheduled and completed. He keeps me informed as to what is going on in the process. Today the mechanic Justin had to ask me some questions on what I was experiencing with my brakes. I was very confronted by his desire to get it right and communicate to me what he found. All in all a good experience.
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October 2022 by Shaun Everest
Customer service is not dead…. At least not at Cogswell motors, I purchased a used vehicle from them that had a few issues after the purchase, things that they couldn’t have predicted. I called them and spoke with my sales person Jacob and they arranged everything, when they were not obligated to do anything. I live an hour and a half from this dealer and they arranged pickup and repair no questions asked. They now have a customer for life. I will make the drive to Russellville for any all all of my ford purchases both vehicles and parts. Plus they offer tires 10 bucks above cost. Thank you for being an honest up front dealer.
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October 2022 by alfred maxon
Dakota our salesperson was very helpful and courteous. No one was pushy or standing on top of us making suggestions let us look at vehicles at our own pace. Made sure to get me the lowest payment available and ordered accessories for my vehicle. Overall would highly recommend Cogswell motors and ask for Dakota.
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April 2022 by Neil Greathouse
We bought a used car from Cogswell motors this week and were incredibly happy with the service, the honesty, the above and beyond attitude and so much more!They worked with me on financing and also did extra cleanup on the interior of our used car. We got a free oil change and they filled the tank up with fuel before we signed papers.Steve was our salesman, he’s fantastic and Derek was our finance guy and he was super friendly and helpful. I would highly recommend this car dealership!
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August 2021 by Mikailah Carr
Deana helped me out on two separate occasions, and both times she was fantastic! She was super helpful and made the entire experience pleasant, quick, and easy. I would recommend her and Cogswell to anyone!
