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May 2024 by Karen Massey
Great friendly customer service
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May 2024 by Kenneth Nyandiko
It took me a very short time to accomplish the reason for my visit. Thank you and keep up the good work.
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April 2024 by Vicky Hedger
I enjoy the people that work at the credit union. They greet you with a smile and are always efficient and ready to help if I have a question.
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April 2024 by Frances Dow
I was served almost immediately (I was given just enough wait time to open a free bottle of water). I was given answers to all my questions and even had an enjoyable chat with my banker, unfortunately I have forgotten her name?♀️. My apologies.
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April 2024 by Tammy Cochran
Customer service has slowly declined at the Searcy office. I’ve been a member for many years and I realize that sometimes staff are busy helping others. However, when I visit lately it seems that I wait for the staff to finish visiting and laughing with each other before they come to the drive through window and when they finally come to the window, they act like it’s an inconvenience to help me with my request. Also, I know most place have a dress casual Friday, but OMG is all I can say on some days! Clothes look slept in, hair unkept, and over all appearance is ?.I usually do not even respond to these emails, but I feel I should say something since I’ve thought about moving my accounts to another bank lately.
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April 2024 by Maureen Molly
There is never enough help at the Searcy location. Instead of waiting so long I just use the night box for pymts, deposits, etc. I don't mind waiting my turn but not as long as I have.That is poor customer service. The associates are doing the best that they can. Polite, apologetic. This isn't their fault at all.However, afcu is the best financial institution to do business with by far. Online, phone, mail, inperson, etc.
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April 2024 by Jesse Burns
Y'all are great! You've taken good care of my financial needs for decades! Thank you!!
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April 2024 by Beacon Truck Repair
The entire staff is always friendly and super helpful. They all go above and beyond their duty to help with all of my business needs!!! Thank You for being a business I can rely on!!
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March 2024 by Sheila Hatfield-Hancock
Everyone in the Searcy office was very kind and welcoming. The young lady that helped me with my accounts was very professional and helpful.
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March 2024 by Bradley Tillbrooks
Twenty years ago, it was probably worthwhile to join a CU. But today, with the service I've received from AFCU, I'm so glad I have a traditional bank account. If you have money you do not need for bills (their bill pay app is cluncky and lags/drops more often than it should) or emergencies I would keep it in AFCU. Otherwise it is much easier to work with a national bank (I never thought I'd say that) and if this is your first ever bank account you should very much prefer a bigger, national bank that has easier use and better responsiveness (esp with a smartphone!!), which is the opposite of what I expected. Disappointed generally.
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March 2024 by Jeff Drennan
Very friendly staff. Answered all my concerns. Looking forward to doing more business with AFCU!!
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March 2024 by katandra browning
Very friendly ad down to earth.
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February 2024 by Amie Miller
Very helpful in helping with any thing we needed
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February 2024 by Sheryll Kulsa
Very helpful
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January 2024 by Whitney Eldridge
Very responsive and helpful. Mandy especially took great care of us and was extremely prompt to answer questions.
