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October 2023 by Will Pirtle
I'm still working with them they increased the price it's expensive to me but I'm dealing with and I'm late on my pay but they haven't sold my stuff I would like to head to Arkansas to get my stuff but no money no job
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October 2023 by cynthia stephens
I wish all of the storage facilities were as easy to use as this one
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September 2023 by Debra Sargent
Was able to help me find my unit and then was very helpful when I told him that my unit had water in it and was able to upgrade to a bigger unit with no problem
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August 2023 by Stephanie Clark
Excellent price. The large unit costs less than the 1/2 unit I was renting somewhere else. Easy to access.
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June 2023 by John Schnebly
Been very friendly..I would like to be able to speak to a rep more easily but other than that I’ll tell others about how good things have been..
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May 2023 by Myster I.
They bought out the previous owner at the place we were renting. We have always been on auto pay, NEVER late once.rented 2 units. Once they took over the entire place went to crap. Storage was broken into. Exterior doors to the buildings no longer were secure/locked. The gates didn't work or the entry keypads, codes would read error, red locks were placed on units on autopay for non pymt. Unwarranted late fees were never refunded while on autopay. The rent increased multiple times in 2 years. The prices advertised never matched what was actually charged, No humans were ever available on site. The pymt kiosk that replaced the actual office with humans when they bought it literally never worked the entire time since they took over. It's been an utter nightmare dealing with this company. And the icing on the cake is being charged for 3 months on 2 units for a storage we haven't occupied for 3 months @$600+ each month. We bought our house in January, cleared the units in February. It's now May heading into June of 2023 and they are STILL charging us via our card. And refuse to refund us for unauthorized charges. Our bank is currently investigating them for fraudulent unauthorized charges. DO NOT USE THIS SHAM OF A COMPANY! RUN.
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March 2023 by Ami Jones
Very nice, storage unit was clean. Prices are affordable…
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March 2023 by L B.
Do NOT use any of their storage facilities. This compnay is awful and they overcharge and their customer service does not help.
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January 2023 by Ronnie Ashmore
Bought a unit from an auction and was extremely easy to work with.
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January 2023 by Rich G.
DON'T BELIEVE THE PRICES SHOWN!! As soon as you move in and have all of your stuff packed away they will begin raising the rates on you. They're currently charging me $295 for a unit that they advertise to anyone off the street at $205. And no, it's not a promotional rate, that's the advertised monthly price the promo is 50% off of that. I actually have 5 units, all the same size, all charging me different prices but all of them MORE than they are charging anyone who walks in off the street for the same size unit right next to mine. What a crappy way to treat a loyal customer. They KNOW they have you over a barrel because your junk is already stashed there. Devious, underhanded business tactic. They're ripping of off to the tune of $500 a month over their current advertised prices. DON'T FALL FOR IT. Deal with a LOCAL company with REAL PEOPLE not canned replies or foreign call centers. Pay a little more to start with a decent company that doesn't pull this crap or you will regret it if you're they're for more than a month or two.
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September 2022 by Larry Walker
Always very professional and thoughtful
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July 2022 by Tim Haskins
Nobody here. The spot i was given for my camper wasnt even posted so I had to choose another. No clue if thats ok. Nobody answered my calls
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June 2022 by Christy Boozer
Rented a 10x10 unit that was climate controlled. Drove an hour with movers that were paid by the hour, only to get there and not only did they give me a 5x10 unit, it was not inside a climate controlled building and had a lock on it. Since it was on the weekend, I couldn’t get them to answer phone calls, emails, or live chat. They were rude when I called the next business day. Still no resolution!!!! Still waiting for a call back from supervisors, despite having called twice. DO NOT RECOMMEND!!! WORST EXPERIENCE EVER AND COST ME MUCH MORE MORE MONEY SINCE I WAS PAYING MOVERS BY THE HOUR AND HAVE TO DO IT AGAIN! I was only needing the unit for 1 week to begin with.
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May 2021 by Chris L.
They don't respond. They contract employees so you get no closure they have a kiosk instead of people. They over charged us by over 1500$
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April 2021 by Jason H.
If I could give a negative 5 stars, I would. I've had a boat stored in a facility in Pass Christian, MS for 4 years. Recently Red Dot bought the locally owned company out. Nothing really changed for me. This past Friday, April 9th, I use my same gate code and open the gate and park my boat. I drive two hours home to get my family for a return trip on Saturday morning. I get to the facility and the key pad for the gate does not have electricity to it, the screen is not lite and I punch my code in several times. I realize that the gate is not about to open. I start calling all of the number and after a ridiculous wait time, I get a human on the phone. This person is working in the Caribbean and she tells me that she's sorry but it will be Monday before the gate will be fixed. Completely unacceptable! So here we are, me, my wife, and two boys are there and can't get to our boat! The absolute worst management and customer service I've ever experienced. Have someone local that can tend to these issues! Also, across the street is another seperate gated facility that is part of this same Red Dot facility. This is where the boaters use the water hose for washing and flushing. I used this hose on Friday before I parked my boat in its slip. The gate to this area was wide open for anyone to enter And take whatever they wanted to. The gate never closed while I was there on Friday. when I get back Saturday mornin, the gate was still wide open. And it remained that way all day Saturday as well. Several boats and RVs are stored in this area. terrible terrible, unacceptable and ridiculous!
