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November 2023 by Curtis Stevens
Been with them for over 20 years, no problems, the staff is always helpful and friendly. Only one branch now, though
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August 2022 by Mudzanga Mudzanga (Mudzanga)
Can't get a hold of any body, phones don't work half the time, transfers you to the main office in Little Rock.
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July 2022 by EM M
Had an issue with my name being wrong on my debit card. I contacted customer service via the ap since it was over the weekend. The Searcy branch manager took care of my new card quickly and was so nice to deal with. I've never had an issue with my account and always experienced helpful, friendly and professional service each visit.
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June 2022 by Amber Claphan
I was just stopping it to cash my check. My job uses Simmon's Bank and this branch was super nice. So nice that I am considering this as a place to open an account at, I been shopping around banks. This is a possibility.
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June 2022 by Tyler Choate
Called and no one will answer the phone on several occasions. On hold for over 30 minutes. We are trying to close an account due to poor service and this is a prime example! High fees apply and constantly depositing money in wrong accounts. Use First Community! They are the best!
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January 2022 by Brian Crain
Simmons Bank on Main Street Searcy Arkansas! Please answer the phone! I work out of state and I need to be able to call the bank and no one answers the phone ever! I'm not talking about just today.I'm talkin about the last couple of years.
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December 2021 by jay barker
i have called and called and told about six different people that there are fraud charges on my account, even cancelled my card, yet they are still letting these fraud charges happen on my account. i took all of my money out of my account so i was at $0, yet they still let a $15 charge process through so now i am going to once again have to pay nearly $50 in overdraft AND get my account back to no negative just so i can cancel my account. i recommend this bank to nobody except the people who like to lose money. they don’t care about any of their customers, and every time i have talked to a person, whether it is on the phone or in person, they have been EXCEPTIONALLY RUDE. like overly rude to me. i was told straight up that they do not believe that the charges are fraud, and they won’t do anything about it. this bank only cares about making money, not their customers. if i could give ZERO STARS, i would, but google won’t let me do that, so one star it is, even though they DO NOT DESERVE IT. hate this place and i am switching banks ASAP.
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October 2021 by anthony s.
NEVER answers phone and my account always gets put on hold for fraud alerts for normal purchases.
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October 2021 by Alexandria Griffith
I've been really happy with this bank for several years, but in the last year or so, transactions take sometimes over a week to process, don't show up in your pending transactions and then you get multiple overdraft fees they will not remove. All those lingering fees process at once and if your don't catch it the day they process you overdraft for each one. Do not recommend, switching banks as soon as possible.
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June 2021 by anthony salas
NEVER answers phone and my account always gets put on hold for fraud alerts for normal purchases.
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June 2021 by bucky mayfield
Terrible customer service!!
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January 2021 by Jamie Smith
RUDE and lazy people. Especially in the loan department. Will for sure take my business elsewhere in the future. Disgusting the way some of them treat people.
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November 2020 by Jonathan Singleton
Extremely helpful and easy to work with.
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August 2020 by Moxie Babe
Helpful and professional.
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April 2020 by Joel Mansur
by all definitions, it's a bank
