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December 2023 by Luke Martin
I had went in to talk with someone about the process of applying for a credit card and Chris helped me. We went into his office and he started taking down my information. Before I knew it, he tells me Monday he should have the application back and we can talk about it then. I didn't know at the time that he was applying me for a credit card, I thought he was just collecting some information from me. I had just waited until Monday for a call during my lunch but didn't get one, I had to call him through the bank. It sounded like he forgot about me when he picked up. He looked me up and it turns out I was denied. I was thinking since I bank through them for years, it would be easy and simple to start a small credit card (or even just talk about it!). I've never had a credit card before. I asked what would be the best thing to do now and all he said was to build credit, that's about it.While I could have asked questions in his office about the process, I thought that I had to do what he wanted me to do first to talk about it. Now, I have a denied credit application against my credit score. After this, I spoke with somes friends about this and the first thing they said was: "Oh yeah, Arvest is very hard to get a credit card from"Overall, I feel hoodwinked and disappointed by this experience with Arvest and Chris. I wouldn't use Arvest for any credit loans/services, I recieved literally no information on credit cards or the services they provide.
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October 2023 by Jennifer Velez
I went to go get my new debit card, and one of your employees Ximena attend me . didn’t realize the card machine had issues and had my waiting about 25 minutes and wasted my time as a professional representative she should have told me what was going on and not left me there hanging.
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May 2023 by ketty alberttar
Shoutout to all employees over there but Chris Timos went above and beyond! He helped me get my account in order and made sure my money was there on time but it came earlier than expected! Definitely recommend someone like him to help you out if you plan on having Arvest as your bank for sure!??
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May 2023 by Grant Riley
Never had any problems till I come to this specific bank. This location needs to be terminated there is no customer service and it like they want to make it impossible to get your own money. Only have this problem with this location. I only come to it cause it's close to my work but now I'll make the drive to another location this place is horrible
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March 2023 by Carey Madewell
I have had nothing but problems with this bank I'm fixing to draw all my funds out of arvest bank and go to a new place. I had a check from the state to my brother who is in jail and he uas signed it for me to deposit in my account so he can have funds in there. The teller to me to sign it and she would deposit it and I would have the funds in 24 hours. Then she tells me she can't deposit it now. IF YOU WASN'T GOONG TO DEPOSIT IT, WHY DO I NEED TO INDORSE IT? Now I have a check for my brother that is in jail that I can't get him money. I hate to put negative reviews but this is ridiculous and very very important for him. I have had nothing but problems with this place....
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March 2023 by Sarah Pennington
Arvest always takes care of me and the service I need at the time. Very helpful and committed to resolve any issues that come up with haste.
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February 2023 by Phillip Baker
I'm an Arvest customer for over 20 years. Recently moved to near this location. Pretty terrible customer service. Dropped in to simply add my wife on to a safe deposit box and no one was available to help. Finally asked the assistant manager and he suggested I make an appointment for later. One would think he would have offered to take care of it himself. Avoid this branch if you can.
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August 2022 by Joyce Edwards
I decided to stop in and ask questions about opening a checking account, young lady said I needed a social security card along with drivers license which I had but not social security card. I spoke with someone at another arrest bank and was told I didn't need social security card. I will not be visiting that bank again.
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April 2022 by Russell Taylor
Terrible branch to get a commercial loan from. Their commercial loan officer doesn’t call back and couldn't care less about customer service. Very disappointing experience.
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March 2021 by Erich Pietzsch
The slowest drive thru process ever!
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July 2020 by Claudi Deluna
(Translated by Google) Very accessible people(Original)Muy accesible las personas
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November 2019 by fire me prank war
It's a good bank I would highly recommend it
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September 2019 by Craig Jones
Another disappointing trip to the bank. Arvest no longer seems to be able to meet my banking needs.
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August 2019 by April Qualls
If I could’ve put zero stars I would have. This is the second time I have use your ATM machine to make a deposit into my account and this is the second time that he has messed up. I am not sure why your ATMs are the only ones that cannot take deposit but is very frustrating I am now at $800 and will be at yawls office at 7 AM in the morning to have the situation fixed. Please anyone that reads this Google review do not use the ATM at this location as they are not reliable
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July 2019 by Deysy Vargas
I have had some issues with Arvest and I was even going to change banks. But luckily the assistant branch manager Victor Barrientos made it all right. For everything I go to him, I don't deal with anyone else because either the job doesn't get done or it gets delayed. Victor has been AWESOME and I want to thank him for all his hard work and dedication.
