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October 2023 by Brad Moore
5-star customer service and old-school small town banking experience. The Tontitown branch solved my problem in less than 2 hours compared to 11 business days at OZK.
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July 2023 by Jason Duggar
Love this branch, they always remember my name and are so great to work with, Arvest is the only way to go!!
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April 2023 by Barbra Landry
After obtaining court "affidavit for collection of small estate by distributee", I asked to close account of the deceased and have funds sent to myself (executor)I did not have every account number, nor did I have exact amounts, as the deceased didn't list them. I was placed in a catch 22 situation, and refused the funds even tho I have legal rights. If this has to go to state legislators to correct, I'll push it! BTW, Bank of America was easy to deal with!
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October 2022 by Robert Mahler
Poor customer service at this branch. Had to return twice for home insurance check authorization and deposit.
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July 2022 by M. Never
Snarky associate refused to change my name on my account because I didn’t have my updated SSC, but Arvest policy does not require a new copy of your Social Security card (it takes two + weeks to come in the mail). I had given her my new Drivers license with my new last name on it, my marriage license & the receipt from the Social Security office saying that I had legally changed my name. When I tried to explain to her that I had already checked with customer service to see what documents I needed and it’s not a new social Security card, she got rude. I called corporate and they agreed with me and told me to go to another location so I drove to Arvest on Weddington & had zero issues at all. They also had no idea why she turned me away. I called to talk to Henri De Tonti about it and they said she left less than 5 minutes after speaking with me, so maybe that’s why, she just wanted to leave work? I don’t know but, gas is way too expensive to make people drive to a different branch just to get what they need done.
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December 2021 by Patrick P.
I bank with Arvest, so this isn't necessarily directed at this specific branch. I have savings bonds I need to cash and they won't cash them, but instead, tell me to go to US Treasury website. Meanwhile, several other banks in the area will cash them. Not much of a "local bank" feel when I have to take my business elsewhere to conduct financial transactions. Disappointed in Arvest, so better. I'll be strongly considering moving all accounts
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September 2021 by J C (None)
I took a measely $20 check; which I get every other month from an elderly lady and customer of theirs, to cash since I was right there today.This is the second time and Arvest bank location; whom I have presented my government and state Class A CDL to, and been asked for a second ID to prove I am a U.S. Citizen and proud American!Military tattoos, wearing an Army cap, and being a military Veteran....I'll be damned if I am going to be disrespected by some rich corporate entity or some pencil pushing delicate daisies; who are too ignorant to know a true and proud American when they see one!Get bent Harvest! ?
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March 2021 by herschel holland
Got my new debit.credit cardmade there.took less than 20 minutes
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August 2020 by djlewis54
Called to get help with fees because yesterday's debits were posted but not the credit. I had to escalate to Shaylyn who blamed processing and then made fun of me for asking who I could speak to there "uh..a machine..heh". Ultimately only refunded the same as the previous friendly associate offered and then hung up on me. Why can only one be refunded if it's a processing error? Why can my online banking show I'm in the black at night and have overdraft fees in the morning?
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July 2020 by Geronimo agarraspito
One of the best locations in nwa , friendly and helpful staff, i don't know why ppl given 3 stars , they deserve 5.??.
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November 2019 by Samantha R
Great people! Great service thank you
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May 2019 by Rizzero Woods
I rarely ever see a line at this ATM. It's always quick and easy transactions.
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May 2019 by Kevin Kitterman
Get more tellers. Your bank is so slow b
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May 2019 by Michael Beard
Phone hold times are ridiculous.
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February 2019 by Paige C.
I've been using Arvest off and on for 25 years, it's a great bank. When opens checking account you'll get free checks which is handy. I like this bank because there open till 1 pm on Saturdays,and I like the service they provide. Don't forget to get your free bag of buttery popcorn .