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January 2024 by Ram Rdz
Great customer service
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January 2024 by Qmie Xymoon
Very good help
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January 2024 by Brenda Scott
Straight with me better than other ,,9 stores in nwa On a issue regarding a phantom acct under my phone number which is not mine. But they say my number owes ,610.00 from somewhere but can't help on getting it off my credit reportWhatever cricket,att. Crooks I think
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January 2024 by Debra Denzer
Came to this store after being at 4 other locations. This store had phones in stock that no other AT&T, Walmart, or Best Buy had. The two employees there were the friendliest staff my husband and I met in a long time. They were helpful, patient, personable, and very knowledge. We were very pleased after our 1+ hour visit and won’t go to any other locations in the future. Our faith in actual customer service was restored thanks to these two.
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January 2024 by Tammi Hagberg
Okay hello another repost. So sorry about everything . I was told that they were trying to help. And to apologize. So im so I'm sorry .
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January 2024 by Therapods Float Spa
Roger and everyone at the store has always provided amazing customer service! Top notch!
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November 2023 by Sophia Ruiz
Jimmy was very helpful & patient when helping me set up my home internet service - has amazing customer service skills!
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November 2023 by joseph dunes
Great customer service. Guys were patient, extremely helpful with our data transfer and overall we were pleased.
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October 2023 by Bryan Roberts
I tried to trade in my iPhone 11 on a iPhone 15 pro, I was told I was required to purchase the insurance or they will not let me get a phone there. I checked other att stores and they all tell me it’s an option, not required. There must be some kind of bonus they are trying to get, requiring you to purchase insurance. Stay away from this store unless you want $17 a month insurance.
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September 2023 by Pablo Rugamas
Great customer service. Well recommended.
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September 2023 by Chelsea La Near
This is the second time I have experienced incompetence at this store that I will never go there again even though it’s very close to my house. This time, on August 21st around 5pm, I tried to get a new SIM card, but the cards had not been scanned properly, so the employees had to scan like, a hundred cards until they found one that was actually usable while I just sat there. Then when they tried to set me up with a new SIM card, it was rejected, and the employee had no idea what to do but said he couldn’t do anything to help me and sent me down the road to another att store (where I ended having a similar and even worse experience). Just the fact that instead of even trying to find a solution to a problem that is probably not that uncommon, he wasted my time and pawned me off to another store. It’s just bizarre to be at an att store with such a basic request as a new SIM card and be told, “there’s nothing we can do to help you.” It turns out there was a fraud issue on my account, but surely the employee could have researched the message to see what the next steps were other than just tell me to go somewhere else. Are they not allowed to call customer service on my behalf since I don’t know exactly what the rejection message even said since it popped up on his tablet that I don’t have access to? Same thing happened down the road and I was told to call customer service
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August 2023 by Leo 037
the seller who speaks Spanish is very rude I will not return to that store anymore, better go to another place
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July 2023 by Brittany Ramirez
I was greeted right away. Every question was answered and every employee was nice and engaged.
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March 2023 by Diana Oliva
Went to try and buy a phone for my mom and there was only one gentleman working and there were several people in there waiting to be helped. It was around 1130 or 1200, need more staff to help customers in a timely fashion. I left that store and went to one in Fayetteville and I was helped and had a new phone within 10 mins.
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December 2022 by Luis Gomez
Jimmy helped me port out from metro snd was very helpful him and Erick help transfer my information.
