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January 2024 by J S
Not a good experience. My employer (global large company) sent me to AT&T to get a new battery for my business phone. On arrival I was told to sign in as there were customers in line, which I did. After about 30 minutes a Hispanic family came in and they immediately greeted that customer and waited on him ahead of me. So, I had the same experience Hannah posted that she experienced 2M ago, I'm also Caucasian. I immediately left the store and drove to the Rogers location where they greeted me and told me I would need to go to Fayetteville for that type of change.
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January 2024 by Rosalba Razo
Store manager was very kind and helpful In our purchases
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January 2024 by David Dunigan
Too busy watching television instead of helping me
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January 2024 by Nelson Pivaral
Top Tier Service!
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January 2024 by Lana Montgomery
I could not be more thankful for Kevin Reyes at this location!! He spent 2 hours yesterday trying to help me purchase a new phone and get info from my old phone. Kevin went above and beyond (worked through his lunch!) to help my daughter and me. After 2 hrs, he sent us home for the last install step with his phone number in case we had questions. Not quite sure how to finish up, we returned this morning for 1.5 hrs. With the help of Rodrigo and Elvis, success was finally found. My old phone had dead spots on the screen, making data transfer and the data wipe almost impossible. Those two worked together and came up with a work-around - YAY!!I will always go back to THIS store and THESE three young men who came to my rescue!!!!
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January 2024 by Guru
Absolutely terrible store, the slowest customer service. There were folks waiting over and hour, waited 1 hours to pick up an order I made online.
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January 2024 by Laura H
Terrible customer service. They can't help. Make you call the main line instead of helping in store.
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January 2024 by Tina Beeler
Quick service and Elvis was awesome!! Will be back to work with the folks here! Totally recommend.
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January 2024 by Estephany Varela
Brenda is a rockstar!! She always goes above and beyond to help me get the best deal. Shes patient and willing to help me whether its an upgrade, issue, or adding a line.
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January 2024 by shelby saldivar
Awesome store !!!! Awesome people!
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January 2024 by Jasper Mendoza
Very bad experience at this location. We waited over an hour and a half for a simple question. The queue was badly managed and the associates very slow.
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January 2024 by Charity Mohorn
Customer service was horrible. The person who “helped” me was high on drugs and could not comprehend what I was saying. I eventually had to go to another store 15-20 minutes away. Will not go to Springdale location.
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December 2023 by Erik Frey
Great people here. They helped us out with everything we asked for.
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November 2023 by Todd T
Kevin and Elvis got me fixed up!! They're the ones to go to if you need help. Definitely coming back to them!!
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November 2023 by Hannah Owens
Worst experience I have had! All I needed was a SIM card for my phone. Waited over an hour and the sales reps never said one word to me! There were several other customers waiting and they were recognized. I guess if you are Caucasian, they don’t acknowledge you! They spoke to every Hispanic in the building and NEVER said one word to me until I finally said something to them. Very unprofessional! Asked to speak to a manager and was told “he’s in the back helping another customer.” Worst customer service experience!!!
