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March 2024 by kevin Hydorn
David and Eliceo were rock stars today as they were able to get my Airbnb pool ready for guests that will be arriving today. They went above and beyond the call of duty to make sure I was satisfied.Go no further than using Burton Pools and Spas and David & Eliceo to make sure your pool needs are taken care of!
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March 2024 by Jeffrey Shetlar
Fantastic experience, everything was explained and then taken care of from sales to installation. Highly recommend!!
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March 2024 by Shelley McMillon
David Royal and Eliceo Did a fantastic job replacing my liner and pool equipment. They were so prompt, respectful, kind and professional with the whole project. We would definitely ask for these two to work on our pool every time. They are the best.
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February 2024 by TJ
Great guys to work with. Did a great job. Kept me informed during the whole process. If they could control the weather it would have been perfect.
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February 2024 by Sheila Eddy
The folks at Burton were absolutely fabulous to work with, from the initial contract discussions all the way to the final hand shake. Not a single complaint. Shout out to Marc, Wesley, Brady, Michael, Alex, Ronnie, Bert, Jay and so many other great people I had the pleasure of meeting along the way. Marc, in sales, is easy-going, straightforward and pleasant. His no-pressure approach is authentic, and he offered a wealth of knowledge and expertise as he helped us determine what would work best in our space and within our budget. Once it was time to break ground, Wesley became my go-to for all things construction. He graciously managed my many initial calls and texts, and seamlessly timed all of the crews to get the job done efficiently and beautifully. Wesley and his guys were friendly and fun to work with, sweet with my kids who loved to watch them work, on time, on budget, clean, organized, communicative, and went the extra mile again and again. When construction was over, Michael spent a long time educating me on everything there is to know about how to operate the pool equipment and answered all of my questions clearly. I don’t believe I have ever had such a seamless construction experience. Many, many thanks!
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February 2024 by Gary Thomas
From the salesman to builder to construction supervisor everything went smoothly! Great job on communication and working with our schedule (city easements issues) ! Definitely would use Burton’s again! Looking forward to this summer swimming season!
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February 2024 by Philip “Andrew” Mathias
I am leaving my original review below but editing to add that I did receive a call from the service manager who apologized greatly for the situation and has helped me to reaolve the situation in a manner that I am happy with. I have updated my star rating as well.1st off, I should say I understand issues happen, but they are TERRIBLE at communicating. I had them come out a month ago to diagnose my hot tub. Determined it needed a new jet pump.1st repair attempt, the new pump was broken in the box.2nd attempt, the new pump was apparently being made by a different manufacturer and didn't fit.3rd repair attempt, i took the day off and waited ALL DAY for someone to tell me they were on the way after having been called the day before saying they were coming. Finally, around 330, after having heard nothing, i called and was told someone had already been out and that the 3rd new pump was missing a part? This was news to me as I had been waiting all day, after taking the day off work, and having heard NOTHING. Now I am just waiting for another update, which who knows when that will be.
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January 2024 by Cecivel Z.
Would not recommend this pool company. Our pool build was a nightmare! Good luck trying to get hold of anyone when there are issues, no call backs. Oh, but they were right on time when it came to collecting payments. SMH
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January 2024 by Ryan Scantling
Love these folks! They installed our pool summer ‘22 and we use them for continual service.
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December 2023 by Richard Brown
I contacted Burton Pools and Spas in Springdale back in early August to repair and clean a pool in Fayetteville. Lee Campbell came out, put some chemicals in, removed debris, and brushed the collection. Lee said the pool could not be cleaned at that time because the filter and pump were not working. We requested it to be repaired and the parts to be replaced. He never came back to make repairs, and the pool was never cleaned to the point of being able to swim. I had to call another company to repair and clean it. I am receiving invoices from Burton for six pool cleanings and several chemicals for over $1100.00. Since the pool could not be cleaned, how could they clean it? They are charging to charge! I have tried contacting David Burton to discuss this but have failed. I am sending a certified letter today and will not pay this invoice. This company is a nightmare; I would not recommend it to my worst enemy.
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December 2023 by Richard B.
I contacted Burton Pools and Spas in Springdale back in early August to repair and clean a pool in Fayetteville. Lee Campbell came out, put some chemicals in, removed debris, and brushed the collection. Lee said the pool could not be cleaned at that time because the filter and pump were not working. We requested it to be repaired and the parts to be replaced. He never came back to make repairs, and the pool was never cleaned to the point of being able to swim. I had to call another company to repair and clean it. I am receiving invoices from Burton for six pool cleanings and several chemicals for over $1100.00. Since the pool could not be cleaned, how could they clean it? They are charging to charge! I have tried contacting David Burton to discuss this but have failed. I am sending a certified letter today and will not pay this invoice. This company is a nightmare; I would not recommend it to my worst enemy.
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November 2023 by Richard Keech, DDS
We just had a pool fiberglass pool completed by Burton pool and spas. The process was seamless and very quick, and we are very pleased with the result. Everyone involved in our project was awesome including Whitlee in sales, Wes, Josh, Michael and Hugo in construction and maintenance. The whole team is first rate, and I highly recommend for anyone looking to put a pool in. Thank you, Burton!
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November 2023 by Keith Stewart
If you want the best you must use Burton Pools and Spas. First, we are repeat customers. We have bought 2 pools (this our 3rd) and a huge hot tub. This time there was a "hiccup". Without going into the weeds let me just say that Jay-project manager, the owener Caleb, the builders, the waterfall builder, and everyone down to the hourly employees ALL made sure we were happy and loved the pool. The company bent over backwards, absorbing extra expenses, to make sure were happy. And we are 100%. If you want a pool done right and a Company that stands behind their work choose Burton. And if you are lucky, you will get Jay. But Im sure all the project managers are all great!
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November 2023 by Dallas Estes
Burton did a great job installing our pool. At every step of the project I felt informed and heard. Wesley and his team were professional and respectful the entire time they worked on our property. I understood what the outcome would be throughout the process and the team was passionate about providing a service equal to the price. I highly recommend using Burton Pools and Spas for your install.Service: Fiberglass swimming pool construction
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November 2023 by Gina Mayhew
We needed to be educated on a pool quickly and searched for a pool company. We are so happy to have found Burton Pools and Spas. Joey does our weekly maintenance and calls us before he comes. He'll also call and text us if any issues arise. They found a leak in our skimmer and David and Jose came out to fix it. Very pleasantly they spent the whole hour showing us around the pool and how it works with the different plumbing lines. We were there last call on a Friday evening. They were gracious and understanding with someone who had no pool experience. Not a worried bone in their body and always had a smile. If all of Burton's employees are like these three guys, they will never go out of business.
