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October 2023 by Joni Murphy
Would NOT recommend this place and let State Farm know I wished for them to be off their preferred list. After having my car for a month, granted waiting on State Farm, the shop would not fix the radio as part of claim and the shop kept pushing the “complete” date out, State Farm called me today and told me to go get my car and take it to another shop. They went round and round with the shop as well and told me this is not to their standards. Updates on Tuesdays and Thursdays are nice tho.
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October 2023 by t jim
Do not take your vehicle to Caliber Collision in Springdale. You will not be happy when you pick it your vehicle. Unfortunately, now I know why they had availability in there schedule. If the final work on your vehicle only looked as good as their brand new building! I think pictures speak a 1000 words, so I have attached a few. Try and find a certified collision facility for your vehicle. Picture one is there so called touchup paint. One of the managers stated how he was from California and that's how they did it. Well buddy your not in California anymore! Picture two and three is my side mirrors that they must’ve cleaned with car polish. Took me some time when I got home to clean my Sideview mirrors and my front window. And the last picture is a chip in the hood of my car that wasn’t there when I dropped off my vehicle. I know this because the hood of my car is something they were supposed to repair and I went over detail by detail on every scratch on my car. The 5th photo is the fender they fixed5 mths later.Services: Painting
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August 2023 by Victoria White
Steven Karp was very helpful and my truck was well taken care of.Services: Air & cabin filter replacement
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August 2023 by Carla Waller
Steve and Craig were wonderful to work with, very professional, kept me informed on the progress and car was treated respectivaly. Highly reccommend this location.
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June 2023 by Turk Turner
Horrible... I just got my car back from these people and absolutely nothing lines up.
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April 2023 by Sheena Rogers
We were rear ended and they did an amazing job. They told exactly what they were doing when and always provided me updated estimates. I will totally take my car back to them or recommend them.
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April 2023 by T. J.
Don't take you vehicle to Caliber Collision, you won't be happy with the finished product. I feel pictures speak a thousand word so I have attached a few.All I got was excuses from management. The only good interaction there was the young man that gave me the estimate on my car. Also the updates you get are only somewhat helpful. The update said the vehicle would be done by 4pm and thank goodness I called ahead because it wasn't complete. I now need to call another claim into my insurance for the hood of the car. This time I will take it to a certified repair shop, that insurances the work they do. Also take your own photos of your vehicle when you leave it. They are NOT trustworthy! Now I know why they had availability in there schedule.
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February 2023 by carrie nestrud
Most of my repairs were under body damage. I wanted to give my car "adjustment " time before leaving a review. Well after 1000 miles I can honestly say they did an awesome job. Everything runs and operates better then when I got it *used*. Customer Service and communication all the way from start to finish.Over all very impressed
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January 2023 by Shara Castillo
My car was repaired at this location in Arkansas instead of Okla. I was pleasantly surprised by the fast and efficient service and repair. My car was also in spotless condition inside and out. The detailing was impeccable! We were beyond impressed with the care we received from this location. Thank you so much for all of your hard work and efforts !Services: Body & Trim
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December 2022 by El Mero Jefe G.
This review is easy because everything about this business is the absolute best!! I have a student at UA who had his vehicle damaged and needed repair. Being that I live in Dallas as the parent I needed to find a collision center in the area. Working with my insurance company we found a new location for Caliber Collision and glad we did. My experience was the absolute best during a stressful time of getting a car repaired when you live in a different state. (Parents)Location - very convenient for students at UA. (Elm is a very busy street)Facility - brand new beautiful buildingStaff - absolutely the very best. Communication at all levels is amazing. You can call in and anyone that answers is beyond helpful to answer your questions. Updates on repairs - excellent communication regarding repair progress throughout. Text messages with updates was extremely helpful and thorough.Results- got the the job done and great work. My overall experience was rated as an A+. Thank you for delivering at all levels. I was beyond impressed with your level of service and can't thank you enough for getting things done like you did.It an unfortunate time when repairs are needed, I hope you don't hesitate choosing this location.
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October 2022 by Joseph Henning
A very good place.... highly recommend
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August 2022 by Lois West
Caliber Collision in Springdale has an amazing staff. They are very friendly and helpful. When I had issues with my insurance, Steve (The General Manager) and Steve (The estimator) jumped in to take care of and resolve the issues. Their work is amazing. They went above and beyond. They ROCK!
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July 2022 by Jenell Bird
Our truck's windows were broken and body dented from vandalism. We have Allstate and were concerned about not using a partner shop, but we wanted somewhere closer than Bentonville or Fayetteville. Maria and Steve both have worked at other Caliber Collisions that partnered with Allstate and knew what needed to be done. Steve was honest and estimated 1-3 weeks due to the glass shortage from recent storm damage. He had the car returned almost 1 week to the date and cleaned inside and out. Very experienced staff for a new location!Service: Body & Trim
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June 2022 by Hog Mafia
Excellent customer service. Super communication. They finished my vehicle 5 days early. The General Manger is a hands on type of person. Mr Carp was my contact. He was great at keeping me updated daily with the progress of my repairs.Upon delivery of my vehicle. Mr. Carp did a complete walk around and explanation of the repairs. Customer service is their top priority.Great job. I highly recommend Caliber.Service: Body & Trim
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June 2022 by Russ Sprague
While driving my brand new ModelX through a puddle the wheel trim became loose and started to bang against my car. I stopped by the Caliber in Springdale and was greeted by a friendly staff that advised me to pull around to the shop. There I was met by the general manager Steve and one of his associates. They quickly diagnosed the problem and fixed it. I was on my way within 15 min and they didn't even charge me. The shop was bright clean and not anything like previous other body shops I had been in. I would highly recommend Steve and his staff for all your Auto Body needs in NWA.Service: Body & Trim