-
January 2024 by Delia Mireles
My husband and I got a car from the Springdale Car-mart in 2022. The first car ended up having a bad engine, fine we got it traded in. The check engine light has been on the “newer” car ever since we got it home. That in itself is frustrating but not my main issue with this establishment. Mainly, it’s Sheila, the assistant finance manager. She is disrespectful, not helpful, condescending and just rude. I highly recommend trying to find other options for transportation. They are predatory lenders and you will find this out if you get a loan with them. Also, when I went to pay for my vehicle registration this past year, the title was suspended due to an administrative error on Car-marts side. Just do yourself and your finances a favor and stay away. Their cars are trash and so is the customer service.
-
January 2024 by Eric Mireles
This has been a terrible experience so far. Sheila is possibly the most unfriendly person I've come into contact with for a while. Very condescending, and rude. I've had several issues with my vehicle, and have had to jump through hoops just to get it checked out. I do not recommend this place for your next vehicle.
-
January 2024 by Jami Treat
Jill Clark, manager, is so friendly and so helpful! She went above and beyond! Highly recommend!
-
December 2023 by Sam A
Definitely vote for the worst of the worst. They have been awful to deal with and will do everything possible to make your life hell and get you behind on your loan they say make arrangements and aren’t there. Now definitely go to a car mart that is actually worth something the one in Centerton is great and so is the one on 8th st in rogers and better cars and way better treatment. The one in Bentonville is good to but not this one. If you decide to go even after reading this good luck ?? specially with the finance manager so many people have complained about Sheila to corporate and they don’t care .
-
November 2023 by Derrick Treat
Changing my review, after 6+ years doing business with carmart and getting so many people to do business with them. I'm almost to the point I want to leave my 3 vehicles on the lot and just walk away. I only kept my business here because Jill, Bobbi, and Gina have been so good to me, HOWEVER..... Shelia is the most disrespectful individual I've ever had the displeasure of meeting. I know SOOO many customers AND employees have put in complaints about her and she is still employed. She is condescending, and dead inside. She will leave rude voicemails and talk to you like you're stupid. She treats her coworkers like trash, and I know people have quit because of her.Carmart has lost any future business with me as long as they chose to employ her. Take your business elsewhere.
-
August 2023 by A J
Hello there. I am now an old but new customer of Car-Mart Springdale Arkansas. Yesterday I had a not so good experience with Car-Mart Fayetteville Yesterday. It was an experience that had me pretty upset especially with me being at my lowest and just needing someone to make me feel like I was more than just a customer. I left with pain and disappointment that no one could understand. This morning I woke up not a good experience but I needed to reach out to explain my situation and the customer service I experienced Yesterday. I called the 800 number and was transferred to the same store I had had an bad experience for the first time. Nothing really was addressed with that conversation as I expected. I called the 800 and was then transferred to the Springdale lot. I was in tears again at that point..I was at the bottom. Ready to just let go. I talked to general manager about my concerns my problems my bad experience and she pretty much said where are you at and I'm sending 2 of my lady workers to get you give me address and stay there. I didn't believe that it would be a experience I will never forget. I'm walking back to where I was stranded and a white car pulls up with two ladies with smiles and conversations. At this point I'm stressed tired exhausted in many ways. Little did I know that this would start a conversation that would forever change me. The ride I cried but I let it out. Wasn't rushed. Compassion. From the time I walked into Carmart Springdale everyone gave me full attention and heard all my needs. Omg I don't know who I say is the best because they were such a team! The energy The empathy the professionalism was 100%. I was able to be honest not be judged be valued and be heard. I hope and pray that each one of them realize what they did for me today. I was ready to give up. I can now keep working and go to school because of your team. I hope that you understand so much of my life was given back today. The chance to succeed. I am grateful and blessed for each of them for giving me a breath of fresh air. I can breathe. Please acknowledge all of them. There needs to be teams like this at all locations.
-
August 2023 by Tanya Fanning
My car broke down and they took it as a trade in with no extra money down. Definitely had a good experience with Car-Mart. This is the 3rd vehicle I’ve purchased.
-
July 2023 by Barb Funl
Purchased a truck from them in 2010. Always wanted to buy from them again . Jill and Bobby Jo were awesome. The whole team made my day
-
July 2023 by Hilda Hinchliffe
Quick - perfect deal - amazing office staff. I been so happy to bet back on the road! Thank You!
-
July 2023 by Eli Duling
They helped me get into a car when I really needed one I’m very pleased with this Car-Mart
-
June 2023 by LaCrisha Luna
Great people & Great service. And I was not in there all day. I was in and out in 1 1/2 hours and I love that. Oh and please see Bobbi Jo she’s amazing that’s who I was with and her energy is so amazing you feel like your at home and talking to your best friend. That lady is a asset to this company… all around wholesome amazing experience with her…
-
June 2023 by Lacey Tews
Well, I *was* an advocate for CarMart West, up until recently when I've been run around so many times, I'm over it. Went in on Thursday the 15th to sort out an issue, & was informed by Sheila that it would be resolved "Friday or Monday." With Monday being a bank holiday, we gave until Tuesday before we called to check in becuase we hadn't gotten the promised phone call. I've now spent every day since Tuesday the 20th (today being Tuesday the 27th) calling to ask if it's ready or when it will be, & every day(most days I've talked to Sheila again) I get told "Let me call you back in just a few." & then I never get called back. Today I called & talked to Ashley, who Sheila has told me twice was the one handling calling us & taking care of the issue, & she informed me she didn't have any idea what I was talking about & would have Jill or Sheila call me, & then I was completely unsurprised when that didn't happen either. At this point, I'm so annoyed & feeling like they aren't actually doing anything they said they were that I'm actually considering just dropping my vehicles off & taking the hit to my credit to not have to deal with them lying & running me around anymore.
-
June 2023 by Penny Ponder
This particular Car-Mart was very helpful and patient! Especially Bobbi-Jo! She’s a sweetheart! I recommend this Car-Mart!!!!
-
April 2023 by Harley Stevens
Very helpful very fast process there used cars so you can’t expect them to be perfect but all around the easiest car mart I have ever dealt with.
-
March 2023 by Tiffany Leonard
This was the BEST car buying experience I've ever had. They didn't try to push anything on me and listened to my needs. I walked or should I say drove out in the most beautiful van to fit my family! Thank you so much Bobbi Jo, Sam and Kim! You guys are amazing ?
