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October 2023 by Seth Morris
I have worked with both Jemmy in lending and Cesar upfront. They both do an absolutely phenomenal job. I feel they both have went above and beyond in many aspects. I never thought I’d have a relationship with my local bank until encountering these two .
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August 2023 by OneHitWonderRareMusic
Very disappointed this bank wouldn’t change $20 bill for $1 bills so I could tip hotel staff. How else can tourists get money for tipping if the banks won’t do it.
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July 2023 by Jennifer Evans
I absolutely love using this bank. The girls in the lobby are absolutely amazing.
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June 2023 by Jennifer Matthews
I absolutely love using this bank. The girls in the lobby are absolutely amazing.
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March 2023 by Jared Laughlin
I love Centennial. Been banking with them for years.
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June 2022 by Dennis Laughlin
I would never bank here.I tried to call all NWA branches at noon on a Friday to inquire about cashing a check drawn on a Centennial account. They just don't answer their phone. They don't have anyone to answer the phone, at ANY branch - their phone just goes to a call center where no one answers. Garbage service.
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April 2022 by William Smith
Been banking here for years. Cesar just helped me with debit card issue. Very personable and knowledgeable.
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September 2021 by Chris & Amber Nunez
Words cannot even begin to explain how much of a nightmare our first home buying experience was with Centennial bank. Our lender of choice, Tammy Espino quit the day we went under contract and our file was turned over to Jason Fields. Our closing was delayed due to Jason and unwriting’s lack of due diligence. On the day that should have been one of the happiest day of our lives, it instead ended with tears, because we were running the risk of losing our home and being homeless. I laid awake sobbing while looking into temporary hotels to move our family into. Throughout the process I had to turn in the same document multiple times because they either didn’t save them the first time, or decided they wanted the same document but in a different format. Four times I had to gather our bank statements, physically have the bank stamp and sign each page. I was a realtor for 5 years and have never seen such unnecessary requests. The underwriter waited until the week of closing to request documents, the loan officer, Jason didn’t even understand what they were asking for. Our Realtor had to step in to assist, and eventually the regional mortgage manager had to take over our file. Christine Benson, the regional mortgage manager made promises that she couldn’t keep and failed to mention she would be on vacation during the most crucial two days of our loan. Us and our Realtor had to fight to get our closing disclosure and we were finally able to close on our home! However, the night before closing we received a revised settlement statement, which was incorrect. I immediately text Christine about the error, a $4,000 difference in the amount we were to take to closing. Twice, she told me the revised CD was accurate. We close... two hours after closing Christine text me to say “my mistake,” and asked that we go back to the title company with another cashiers check in the amount of 4,000. How, how did she make that mistake after I pointed it out to her?! Jason Fields nor Christine Benson have NO business handleing anyone’s financial business. I wish I could say it ended there, however their mistakes lingered. One month AFTER closing, we were asked yet again to return to the title company because the lender had made a “mistake.” They had dated the mortgage and promissory note incorrectly and we had to re-sign, date, and initial the documents. They 100% ruined our first time home buying experience and I can only hope this review keeps anyone who reads it from going through what we did.
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May 2021 by Amber Nunez
Words cannot even begin to explain how much of a nightmare our first home buying experience was with Centennial bank. Our lender of choice, Tammy Espino quit the day we went under contract and our file was turned over to Jason Fields. Our closing was delayed due to Jason and unwriting’s lack of due diligence. On the day that should have been one of the happiest day of our lives, it instead ended with tears, because we were running the risk of losing our home and being homeless. I laid awake sobbing while looking into temporary hotels to move our family into. Throughout the process I had to turn in the same document multiple times because they either didn’t save them the first time, or decided they wanted the same document but in a different format. Four times I had to gather our bank statements, physically have the bank stamp and sign each page. I was a realtor for 5 years and have never seen such unnecessary requests. The underwriter waited until the week of closing to request documents, the loan officer, Jason didn’t even understand what they were asking for. Our Realtor had to step in to assist, and eventually the regional mortgage manager had to take over our file. Christine Benson, the regional mortgage manager made promises that she couldn’t keep and failed to mention she would be on vacation during the most crucial two days of our loan. Us and our Realtor had to fight to get our closing disclosure and we were finally able to close on our home! However, the night before closing we received a revised settlement statement, which was incorrect. I immediately text Christine about the error, a $4,000 difference in the amount we were to take to closing. Twice, she told me the revised CD was accurate. We close... two hours after closing Christine text me to say “my mistake,” and asked that we go back to the title company with another cashiers check in the amount of 4,000. How, how did she make that mistake after I pointed it out to her?! Jason Fields nor Christine Benson have NO business handleing anyone’s financial business. I wish I could say it ended there, however their mistakes lingered. One month AFTER closing, we were asked yet again to return to the title company because the lender had made a “mistake.” They had dated the mortgage and promissory note incorrectly and we had to re-sign, date, and initial the documents. They 100% ruined our first time home buying experience and I can only hope this review keeps anyone who reads it from going through what we did.
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July 2018 by Jolleen Gibson
Rude as hell and act like you know nothing.
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December 2017 by Kelsea Moore
Love the 'hometown'' Feel of this bank!
