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February 2024 by Kennetta Sims-Span
They are never organized. They do this program at least twice a year and never have a line and never on time for appts. We need help but who wants to sit waiting for more than an hour, especially when you chose to make an appt and not walk-in. You might as well skip the scheduling because it will make no difference. You have those who use the program so often that they literally walk up to the workers and get seen right away. It’s disrespectful to those that want to bombard them but choose to be patient and respectful and mindful of others. Please do better. We need the help it’s not a want.
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August 2023 by Chris Hicks
John is great and the people that helped me are too
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April 2023 by Virginia Fort
Told us a month and a half ago we arrived for a pledge. Waited till our electric got shut off then told us they can’t help us get it turned back on bc it’s not their fault it got shut off and that we should’ve had a back up in plan. Id we Had a back up why would we need this place for help? Promise to pay and backed out.
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March 2023 by Jennifer Kooken
Very helpful! Fast service with an appointment! Thank you!
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March 2023 by Paula Miller
They were very friendly and for our electric turned back on in less than hour. They will also help with other resources.
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March 2023 by Kelly
Nice staff and they will help you with what you need
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March 2023 by Latoya Mahone
So helpful if in need of utilities help when they have funds
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March 2023 by EvO Kilo
I have called 3times and I keep getting hung up on phone calls are not going through
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March 2023 by Lisa Titus
If you are trying to reach them by phone, you will probably need to keep calling…and calling. Yet they don’t take walk- ins, unless you are in disconnect status.I would still recommend them as a resource due to the fact they can, in many instances keep you from being “shut-off”. Also, you can get assistance through LIHEAP if you qualify.
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March 2023 by Steven
Thanks Tammy!
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March 2023 by Cat
This place helps low income people with their heating and cooling bills twice a year. Summer and winter utility bill.
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March 2023 by Debra Middleton
Found out about help with old past due electric bill
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March 2023 by Randy Goodwin
They do not move very fast, sat there 2 1/2 hrs. And had to make an appt. And leave. I believe they are doing a good thing if handled properly. I went there 2 weeks. Ago for help,was told I had to send a couple things in, I did exactly what they told me to do with no reply or help, so I go back today(about 30 miles ea. Way) to sit all morning and have to leave,with no help at all. Seems they need a couple more caseworkers, in my opinion!! God bless them all for trying?
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March 2023 by Patience Lambert
Helpful friendly Amazing
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March 2023 by Piper Buckner
Will make you jump through hoops.
