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November 2023 by Christian Bustillo
Back in Feb of 2023 I took my 2007 Chevy Silverado 3500HD for alignment, I was happy to find a place that could do my truck cause it’s a long bed and they don’t do it everywhere, long story short I took it back in today because it needs an alignment, they gave me a 1 year warranty and as soon as I claimed it guess what now the truck is too big!!! Any suggestions of where I could take my truck?
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November 2023 by Joe James
Beware this Firestone is trained to rip you off. For example, If you need only brake pads replaced they will scam you and say that your rotors need replacement too.. It’s company policy to have them replace rotors when only pads need replacement or they won’t work on your car. These people are running a deceptive /unethical business. Stay away from all Firestones!!!!
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November 2023 by jacob h
Went in for a scheduled alignment appointment. Waited almost an hour before they even put my car on the rack. Was then told that they couldn't do the alignment because BOTH inner tie rods were "bad" which they determined from hand wiggling the front tires. Boots and joints are not torn or worn, they just automatically assumed that it was the inner tie rods without any further inspection. Was then charged $30 for the wheel wiggle test and they called it an "alignment inspection". Checking for play in your steering is not an alignment inspection. They of course tried to sell me a complete tie rod replacement without really knowing the actual condition of the tie rods. I understand not wanting to do the alignment, but most places would not have charged for work they couldn't do. Most reputable places give free assessments and warn you of costs before service is performed. Not here. At least they only got $30 out of me. Beware and ask lots of questions about costs if you choose to go here.
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November 2023 by kim walker
I forgot how well run these Firestone store are. The young mechanic is so capable and knowledgeable he fixed our tie rod and test drive it three times before giving it to us. Other staff too are extremely respectful and attentive.
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November 2023 by Peter Ma
We did an auto check there before purchasing our car, and they even allow us pick up the car 2 days later, when the transaction is finished. Thanks for their patience, we don't need to finish the transaction in a hurry.
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November 2023 by Tia Roschade
Well how inconvenient for them to have me sitting here at 8am on a Sunday and they don’t open until 9 … must’ve been a new incompetent worker to set my appointment… I’m beyond irritated especially since I was on hold over 7 minutes only to apparent be lied to … Do I even have an appointment this morning???
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November 2023 by Ash Eaddy
Outstanding service the technician that worked on my vehicle was amazing.quality work would 100% recommend
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September 2023 by Dustin Brown
Made an appointment for a Saturday afternoon. When I get there two guys told me they were to busy to honor my appointment and asked if I could come back tomorrow. I agreed, but when I returned a different guy said he couldn't find my rescheduled appointment and that the previous guys had lied to me about how busy they were. He then tells me he is too busy to provide me service. Place is a joke.
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July 2023 by Deja Watson
Very rude and unprofessional. I made an appointment by phone the day before went in 10 mins before my appointment time for the Mexican guy to tell me it’s was going to be another hour before they could do my oil change. Then I asked what was the point of having an appointment… he then proceeded to argue with me saying I made it online which I didn’t (doesn’t matter if I did) I called like said the day before but they shouldn’t schedule appointments if they can’t accommodate them! You’ve been doing this so you should know how long it takes to do whatever job you’re doing so you can schedule your appointments accordingly! Making an appointment is pointless if I have to wait longer that 15 mins for MY SCHEDULED APPOINTMENT! Debating if I’m going to go back in an hour for that oil change
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June 2023 by Cameron M.
Short, dismissive, not smiling, rude, and sexist to my friend.
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June 2023 by Jacqueline B.
they were so rude to me and my friend about just basic walking through the door to services requested and dismissive like I interrupted them and was in their way. I was just standing there with my arm in a sling waiting my turn. The same guy was rude to my friend on the phone when he was inquiring for me on my services. The rude guy set and stared at manager like I was being ridiculous and the manager I doubt cared from my opinion of me letting him know I was treated rudely on basically trying to check in for my appointment. He was nice to the men customers and basically the lady after me got dismissive attitude also. That's sad and sexist. I hope FIRESTONE has a better way of business in the future. My experience felt insulting and my feelings as a customer are forever diminishe.
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June 2023 by Craig Mccoy
The manager Harry was super helpful and got me back on the road in no time
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June 2023 by ana morales
I had an appointment a Wednesday at 2:00pm, I went in & they told me the guy that was going to work on my car left because he had an emergency. Ok I understand emergency’s happen but I didn’t get a call from them saying if I wanted to reschedule or anything. I rescheduled the appointment for Thursday at 3:00pm, I get there & they tell me the guy went on his 1h break at 3:00. I lost hours of work because I had to take my car to them & just for them to tell me I had to wait another hour ?… I would’ve understood the situations if I got a call from them but no calls were received on my phone. They don’t apologize either they just act like it’s nothing when all they’re doing is getting bad reviews for their business. They’re not professional at all.
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May 2023 by Bailey Allen
I scheduled an appointment to get my AC serviced a week ago, as well as called the day before my appointment to check on time/cost. I showed up this morning for my appointment to have them tell me they can’t even get me in. They were still taking walk in oil changes but couldn’t honor my appointment time. Extremely frustrating as I took off work & scheduled my day around this appointment. As well as spent money on scheduled Ubers to get me home and back.
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March 2023 by Terry Olinger
Came in to get oil change took forever the guy working on it spent more time cleaning up messes an answering the phone than he did on the truck
