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“Hands down the BEST post office experience I’ve ever had!
I cannot say enough good things about the USPS location in Springdale, Arkansas. From the moment I walked in, I was greeted with genuine warmth and professionalism. The customer service team here is truly outstanding, and I have to give a huge shoutout to Nick, Cheryl, and Kevin — absolute rockstars!
Mccoy was incredibly helpful and knowledgeable, answering all my questions with patience and clarity. Cheryl greeted me with such a friendly attitude that it immediately made my day better — she really goes above and beyond to make sure every customer feels valued. And Kevin? A total pro! Efficient, respectful, and always smiling, even during a busy rush.
They work together like a well-oiled machine, and their teamwork and positive energy are contagious. I left feeling like I was genuinely cared for — not just another customer in line.
If you’re in the Springdale area and need anything postal-related, do yourself a favor and visit this location. Thank you, Nick, Cheryl, and Kevin, for showing what excellent customer service looks like!”
“Lady that works here is one of the nicest and most helpful staff I've met during my times going to the post office. Helped me send out 4 packages finding the best way to ship them!”
“Love going to this post office. The people there are great and very helpful. I did not know how to properly ship a package and the lady, who I think was named Piper, walked me through it. If you need a kind and fast post office go to the Tonitown one!”
“Always sweet and kind when I go in to drop packages off. I’m impressed with her great attitude as well as the feeling that she loves her job. Makes me feel great.”
“This post office just doesn't exceptional job. I've never seen a group that worked as efficiently and at the same time we're so considerate and caring. If the rest of the government work like this we would all be in better shape”
“My husband went to apply for his passport. The woman helping him was very polite, and professional. She answered all his questions and helped him feel comfortable. Her name AnnaLee. Thank you!”
“Every time I am here, I am well taken care of by the friendly and knowledgeable staff! I recently learned there is a self checkout machine for packages and a very nice staff member showed me exactly how to use it. I still love using the real person check out line because these people are so awesome!”
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“I had an exceptional customer service experience yesterday! It was my first time using this location, and there was a line when I walked in. Ian, the only employee at the counter, was incredibly friendly. He greeted the first customer by name and knew exactly what they needed before they even asked. The next two transactions were just as smooth, efficient, and warm. When two customers who didn't speak English came up, Ian went above and beyond to help them, showing great respect and assisting with their money order needs. When it was my turn, I had questions about the best shipping options. Ian not only explained my choices but also took the time to pack my item, unfold and seal the box, all while I created the shipping label.
I don’t typically expect much from USPS, but Ian has set a new standard that will be hard to match. Thank you, Ian, for your outstanding service, attention to detail, and excellent customer care!”