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December 2023 by Lesa Leftwich
Excellent customer service- great selection and excellent quality. We purchased a love seat and found exactly what we were looking for and we were able take it home the same day- Matthew was our sales representative and was very helpful
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November 2023 by Peter Yobu
The facility is good, and they have a variety of furniture items. Please don't buy their extended furniture maintenance plan through ProtectAll; they are a joke. Don't waste money, and be careful!
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October 2023 by Theresa U.
Salesperson KirkLin lied to us. Don't let the shiny model furniture fool you don't come here, waste of time. Salesperson claimed our Jackson furniture was all removable/ washable (I have a cat, dog and baby) it wasn't. When delivered our furniture was stained, scratched, and chipped with rust inside our lamps. This was our first experience with a sales person in Arkansas and we truly believed everything that was said because most Arkansawyers operate with honesty and with God in mind. I am appalled at the delivery company who admitted they stained parts of the couch with dirty hands then asked me to sign away that the condition was fine (Done aright Delivery) as well as with the tech who came to my home and said he'd clean the stains(sams furniture tech) He made a joke to me about removing the covers and how it would be possible if I planned on removing the entire material and back cover and that's possibly what the sales man meant. He also came in and out and left without notice, my husband almost thought he was an intruder, communication would help! Once he left he didn't communicate that he broke the lamp further upon trying to fix the rusted inside, makes sense as to why he stormed out without a proper goodbye and I had to stop him in the hallway. Oh and they fixed the scratches on the tables by putting brown paint on them. I paid top dollar for used or badly stores furniture and nasty customer service. The young lady who said "oh we will see if we can refund you since you have a cat" my cat stays in our garage she's an ESA. First time in Arkansas and as my husband likes to say "I'd have to lick a cats butthole to get this bad taste out of my mouth! "
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October 2023 by Brian Phillips
We came in looking for a mattress and was amazed at how beautiful the store is, They're are not kidding when they say fine furniture, JT greeted us and asked if he could help us find what we were looking for and then directed us to the mattress section of the store and asked if we knew what size, firm or soft, Things like that so we didn't spend time looking at things we did not want, He showed us a few different mattresses and fixed us up with a pillow and let us try each one, He went over each mattress in full detail so we fully educated on the difference in each type, we spent about an hour bouncing back and forth getting the feel for the different types( JT has great patience!).Then we decided to look at platforms, He moved one mattress to different platforms so we could experience one platform with a Particular mattress, He went above and beyond to educate us so we knew exactly what we wanted. JT and Sam's Furniture Outlet, World Class and Top Notch!
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August 2023 by Tasha Shepherd
Stopped in here to take a look at some items for the house. They were actually really reasonable and very helpful sales associates.
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August 2023 by John Doe
Spent nearly $5k on furniture, delivery was an additional charge......ridiculous. BTW, I didn't pay their delivery charge, moved the furniture myself.
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August 2023 by Diana S
Furniture that is not too expensive...ask for Matthew, he was easy to deal with.
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July 2023 by Marc B.
Love Sam'sGreat Selection super friendly staff and great prices all year round. The Customer Service team is incredibly friendly
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July 2023 by Ang H.
Our second visit to Store. Tim the salesman meet us at the door & helped us while we looked around. We were the Only customers in the store. We wanted a recliner/rocker chair for our grandson's room. Bought that and a dresser w/a mirror too. It was 4pm by the time we checked out & paid with Alyson! She told us we couldn't get it delivered today but tomorrow or after would work. We could pick our day. I told her tomorrow(7/14). Filled out paperwork. Stayed home ALL DAY was trying not to get upset. By 7pm I was. On paperwork that Alyson gave us It says to only contact delivery company. So I texted him. He had NO idea who I was or what I was to get. I thought I would try Sam's even if it was after hours. Caden answered the phone! Sure enough Sam's lost our paperwork!!!! He did own it but wouldn't tell who dropped the ball. He Did apologize also. Which is more than someplaces will. I'm stilling wait to see if furniture comes tomorrow (7/15) 11-1pm window. I know I will be calling right after 1. Not waiting alday again. I hate being the bad guy when someone just can't do the job. I guess my advise would be to babysit every single person salesman Tim & sales Clerk Alyson (not sure if spell)
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June 2023 by Roland King
Your website is absolutely awful I don't know who you hired to do it but they should be fired immediately
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April 2023 by Joyce Edwards
Salesman was very nice! Be very careful of furniture purchase. Sofa barely a month old and cushions already sinking.
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January 2023 by Jessica
Great prices. Check out the back room for the best savings
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January 2023 by Ruben flores
First my matress box got it damage and they making a big thing about returning, second the sales guys lies just to he able to sell the i was purchasing it for my son he is 3 feet tall and the mand messure the bed the box and matress and i guess he messure wronthe bed is super super high for my son. Them about another matress he told me it was going to arrive in a week and then i call and they told me in about 3 to 4 week or more.Come on sams furniture be honest on selling the stuff don't lie just to sell.
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January 2023 by Garrett
From start to finish they were great! We ended up spending about $12,000 in furniture throughout both stores and they made it easy and were professional the entire time. Great place to get your furniture.
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January 2023 by Morgan Jackson
Come in with the knowledge that your choices are slim but the quality of the products seem to be nice. They had a tent out front with several marked down items. Staff was very nice and not overkill - they don’t follow you around - two thumbs up for that alone! I will be back in the future to see what they have from time to time.
