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September 2023 by Jack C.
I'm not sure there are so many positive reviews, worst experience I've ever had!! First off, it took two and a half months to do the work, and I got little to no communication unless I called them. After the work was finally completed, there were so many items that needed to still be corrected, some of which I did myself! After taking it back for what should only take an hour or two to do, they had my vehicle the entire day! I would definitely NOT recommend Tanksley's Body Shop at all!!
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July 2023 by Eric Johnson
I couldn't be happier with the work done on my car. They took the time to work with my insurance company to help them understand the condition of my car. I was updated consistently through the process. On top of that, the car was so clean when it came out that I could see some chips I hadn't noticed. And they went back and filled those in for me.Always professional. Always helpful.Services: Painting
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June 2023 by David Welch
Excellent shop to deal with. I came in on a Friday to get an estimate for a passenger side front fender repair. They were able to get the parts ordered the same day. I dropped my truck off the following Monday and they had it repaired and ready to go by that Friday. The paint blending job is perfect, you can’t tell where the new paint stops and the 3 year old paint starts. I hope I don’t need their services anytime soon, but if I do I’ll be back.Service: Body & Trim
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April 2023 by Matt Rothmeyer
doesn't do the work they agreed to, instead stringing you along for months and trying to gaslight you into believing you never made the appointment, even after you'd paid. When your insurance gets involved they pivot and say they just don't want to do the work because they didn't like how you spoke to them
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April 2023 by Michael R
Got in a fender bender at the end of June of 2022 which caused the AC to stop working. Filed a claim with my insurance, and I took my vehicle to Tanksley's to get an estimate and set up an appointment for the repair. They were pretty backed up due to hail damage, so the soonest they could work me in was August. When I came to drop my car off at the date and time they gave me, they apparently had no record of our appointment. However, my sister at the same time had taken her car there to get it repaired as well. My sister got a call from their general manager saying that they had accidentally booked her 2 repairs. Not once did they look at the phone numbers associated with the repairs to see they were from different people. I had picked up my rental that morning, and after the GM reluctantly admitted that they had deleted my appointment (after blaming it on previous employees), they told me to leave my car there and they would work it in ASAP. He said that the parts hadn't been ordered because they didn't have the record of my appointment, even though my sister said they had only called her 2 days before to ask about the 2 appointments. When I told him I had spoken with my sister about what he said to her on the phone, he begrudgingly accepted that they had made a scheduling error, but said it would be a few weeks. Because I was out of rental days, I had them put my car back together so I could drive it without AC until the parts arrived. I called in Sept and Oct to check the progress, but was given vague details.\nNow it’s April ‘23. Car is still not repaired. I am being ghosted by the shop. My insurance called to see what was going on, and found out that the GM \
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April 2023 by Noy Phoumivong
They are friendly in order to get your business. I had an insurance claim and once I handed the car over they came back and added more "necessary repairs" which insurance covered. They also said I needed new battery. It was over 6 weeks to repair the car and once I picked it up and drove it home. The car wouldn't start because they used a dead battery rather than a new one they charged me for. Additionally, I discovered they left several gaskets off of the doors. This has been ongoing for 5 months with repeated calls and empty promises to call back. Don't get scammed, look over your car thoroughly. Check alternatives shops.Services: Battery
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October 2022 by Danny Zeigler
These guys are a joke they are literally looking to rip anyone off who comes in for any sort of body damage. They are super nice at first but then they are super rude and they will 100% rip you off any chance they get they are terrible people and terrible business owners do not go here I beg you do not go here
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August 2022 by Holly Magnuson
Poor customer service & no communication! Dropped my car off for hail damage repair. When I picked it up it was filthy inside & out! They told me that they broke a small piece to my rear washer fluid spout & would order me another, no biggy accidents happen. It’s been 1 full month now & they have blown me off, no call backs when they said, they hardly answer the phone, the 1st 2wks they gave me the run around, week 2/3 they finally ordered the part after multiple attempts by me for them to do their job but it was wrong part, week 4 no communication, no phone call, won’t answer the phone for multiple hours or will put u on hold & nvr pick up, I went to the office & waited inside with no one in sight for a good 5-8m. I went to the Honda dealer found the part# in 5min took it to Tanksleys & had them order it in front of me. Will have the part in 3 days! So basically I had to do their job for them! Super disappointing! They also didn’t complete the job but got paid for it! I would nvr recommend this company!
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August 2022 by Wang Chong
Hope there is 0 star. Never give updates about the car, worst communication, took months to just repair the front bumper. Even when they got the part, they say they don't have any availability to do the job. I have already paid the money.
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July 2022 by Dustin Crisler
Customer service was horrible, had to keep calling to be updated on my vehicle and even had to go in person to get information. It took 7 days to get my vehicle back after being told it was a 2 day job for some hail damage repair. If they are a "preferred shop" with your insurance, DO NOT USE THEM!!
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June 2022 by Dustin C.
Customer service was bad, I had to keep calling to get information on when my car would be ready because it took 3x's as long to do the work than what I was originally told. Also, if your insurance has them as a preferred shop, DO NOT USE THEM! You will get no say so in how the work is done or how much it costs. They will bill insurance directly and you will be on the hook for your deductible if not more!
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May 2022 by Alan Bolner
Hail damage took 3 weeks and people would answer phone and not call back , this use to be a great body shop I think they over booked and were overwhelmed ! Probably use Fayetteville collision in the future !Service: Painting
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May 2022 by Supersonic 21212
The work is amazing but they had my car for almost a month. That was the worse part
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March 2022 by Jennifer A
It saddens me to write this. I have been a Tanksley's customer for years. But recently they were bought out and sadly things went down hill. I understand there is a delay in parts but their communication was awful and we got told many different things throughout the 5 months it took to get my car back. It took us calling almost every other day to get straight answers and things done. I would recommend if you use them stay on them. Request updates weekly.Services: Body & Trim
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February 2022 by Matt Scirto
Very friendly!! Unfortunately my car was totaled so I don't know what kind of work they perform. I've heard great things.
