September 2021 by jason snair
Katelyn saved me money.... was honest and ill definitely go back when ready for another phone.
September 2021 by Brandon Turner
Haley was very helpful and made sure that everything I needed was taken care of
September 2021 by Sherrie Curry
Of course, I had to wait for other customers to be helped but that is usual. I thought if they take time to help others I will be treated with the same care. And I was so right. Chad was able to guide me to what I needed. And he was fun to talk to. I hope everyone could be so pleasant. But, I am very nice so I usually get treated politely. ?
September 2021 by Tina Ferguson
Received Excellent service. Only reason I didn't give 5 stars was because of the wait. There were only 2 reps working and a lot of customers filling the waiting area.
September 2021 by Hannah Greiner
Spoke to the sweetest woman today who helped me upgrade my iPhone 8 to a 12. She was VERY helpful and I appreciated her time helping my mom and I. I wish I could remember her name, but I definitely recommend her and that store! ❤️
September 2021 by Mike Bohannan
I am proud of them so much they have treated me very well much more than than my last phone company did I am happy
August 2021 by Larry Baldridge
My wife always goes and deals with cell phone issues. She was busy today. Soooooo, I had to go. I have not dealt with it in 15 years. Anyway, I had great knowledgeable staff helping me with an old phone that made everything a challenge. They fixed me up and without making me feel like I hadn’t been in a phone store in 15 years. Great job.
August 2021 by Sterlin Ward
We went in for new phones. Haley put up with all of our shenanigans and answered all of our questions. She was wonderful to work with and very helpful! Highly recommend!
June 2021 by Emily Free
Logan was great. My old phone was taking a very long time to transfer data and I was anxious to get back to my kids (middle school age). I left my phone with Logan and he kept me in the loop via email until I returned upon the completion of the download. Great experience.
June 2021 by Karen Bone
These folks were awesome! They made sure I got the best deal ever!
June 2021 by Alex Fann
Best customer service and super helpful.Very knowledgeable!
May 2021 by Greg
Absolutely horrible customer service. No response to repeated calls and emails. Hours of my time on two visits wasted and my bill is still incorrect. I'm sure the employees pay is based on new sales and so once you are locked in they could care less. I have spent over 8 hours there on two visits with no help. Ensured it was correct but couldn't get any documentation because it would take a few days. Oh, and don't worry they'll call to let you know it's done.No such call received.correctedd. Feels like they are scammers. Advertise one price, charge another and you can't get it corrected. If I could rate less than 1 I would.
May 2021 by Jeadrik Namon
Customer service provided here was of the best we’ve experienced in a long time in any places. Matthew stayed late to make sure my wife and I got the best phone and service deal they could offered, and was very helpful. Thanks to his great commitment in providing excellent customer service, I walk away with a very happy wife! Excellent services provided, and best customer representative.
May 2021 by Margaret Robinson
Very helpful and got me set up with a new phone in short Time. Helped me take advantage of a couple of promotions to maximize my devices. The agent offered several protection accessories based on my obvious need. I walked out with a Fully protected phone and a great deal in an iPad.
April 2021 by Candy Martin
I purchased a new phone yesterday. The two young men that assisted me were very helpful and thorough! The first gentleman that helped me got everything started and made me aware that switching over and saving my data would take about an hour so I was more than welcome to go run an errand. So I left snd came back. The next gentleman that waited on me picked up right where he left off and didn’t miss a beat!! Excellent customer service from these guys!! Definitely will come back to Russell Cellular and will recommend!!