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January 2024 by Kim P.
My sister attempted to transfer a large sum of money from a relative's account (said relative is a signer on the account) to my deceased mother's account. The bank had to call me, the co-owner of the account, to revert the transaction. The VERY NEXT DAY, a scant 12 hours after my mom passed, my sister walks in with a check signed by the relative, and drains the account without myself (the co-owner) being notified!!! You would think that the account would be flagged due to nearly 80K being wrongfully tranferred but no, she walked in and CASHED that check (that her daughter made out!) I sent handwriting samples of my sister, my mom, my relative and myself but they stand by cashing this check and essentially let my sister steal the money in my mom's account. YOUR MONEY IS NOT SAFE HERE.
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October 2022 by Google user
Miss the drive thru tellers.. thinknthere should be at least 1.
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October 2022 by Tiffany Winberry
Miss the drive thru tellers.. thinknthere should be at least 1.
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February 2020 by Cody Hughes
Awful communication skills from anybody in the financial division.
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June 2019 by Robert Lee
I had an air conditioner go out and went to Home Depot to pick another one up. Had plenty of money in my checking not to mention more in my savings and my card wouldn't go threw. I figured it was a limit on the card. So I checked the limit on line there was none. So I tried to run the card as both creidt and debit, still the same problem it was declining my card everytime. So I added a limit to the card for well over the cost of the air conditioner thinking that might solve the problem, it didnt. So I called customer service to see if they could fix what ever was wrong on the banks end, closed for the weekend. Called the number that you would use for a lost or stolen card, they also couldn't help and it was the only option that didnt tell me the bank was closed. So they put me threw to Visa and told me they could help, they couldn't and told me only my bank could fix whatever was wrong. So because my bank has no way for you to call and adjust anything on your card during the weekend my wife and kids have to sit in a hot house until Tuesday because Monday is a Holiday. If I'm banking with you there should never be a time that my money is unavailable to me. My family shouldnt have to go without because you dont have someone looking out for these types of problems.
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September 2016 by Tonya M.
CUSTOMER SERVICE FAIL! I'd give zero stars if I could. When I signed up, I was told the account was not subject to any fees, of any kind. After a year, I spent the balance down to within $40, and then left it alone. Starting last month, they began assessing a $5.00 per month 'dormant account' fee. I tried to call customer service, and got hung up on twice. So I wrote them a letter on firm letterhead, and told them to close my account, issue me a cashier's check, and send it to here, to my office. I got the check today. No letter, just a copy of their checking account policy, with a tiny section of fine print highlighted, where they disclose this 'dormant account' fee. The correct action is (rather than sending me this highlighted policy page as some sort of vindictive CYA) they should have sent me a letter from their customer service manager, telling me that it was their pleasure to serve me as a depositor, and they're sorry to see me go, but look forward to serving me if I have any future financial needs. No backtalk. Financial services customers want accurate transactions, processed timely. Not sass.
