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November 2023 by Beth Grant
Very clean units at reasonable prices. The grounds are clean .no problems with water damage it's set up for all rain water to drain .very nice owners ..
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May 2023 by Rachael R.
Con: Poor customer service.Front desk failed to tell my partner that there was paperwork to fill out & that the storage unit we rented was at a different address. Front desk person couldn't tell us which door to use to access the storage unit. The storage units building doesn't seem safe - there was an empty SUV sitting in the parking area the whole time I was there about 3 hours.You have to walk down a long hallway to get to your storage locker - I don't like this design because people could be hiding in there waiting around the corner to jump you after you unlock your unit.Pro: The price is affordable and they had the size and climate control option we wanted.
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December 2022 by Wanda H
The storage facilities are easy access, reasonable rates, friendly helpful staff.
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June 2021 by Jessee Allen
Terrible
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June 2021 by Carolyn Spruell
Could be cheaper i think
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May 2021 by Paulh Hedrick
The could have a on line account so u can pay online but they treat u fair
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December 2020 by Show Me
Ok place for the price.....
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November 2020 by Ray Williams
The people at American have always treated me well and I have been using their airport facility for some time now. Great place to keep your things at a reasonable price!
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October 2020 by Donnie Kennedy
Nice owners
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August 2020 by Kristen Arnold
I've been using this facility for at least fifteen years to store my important belongings to I've felt it's extremely secure. Recently I've noticed the gate has been open every time I come here or drive by, day and night. I don't remember the last time I had to use the code to get in. Also, I spoke with the owner last month regarding the fact that I'm having to pay a few days late due to the pandemic, and she informed me that they weren't charging late fees during this. However, I just paid and someone else charged me a late fee and told me I was wrong... They only did that in the beginning. This was just a month ago that I was told that. There was also a month a while back that I paid a few days late and they didn't unlock my unit at all until the last day of the month and I tried to get in and had to go make someone open it. I don't know if you've got someone new or what, but customer service is lacking lately. I really think that late fee I just paid should be credited to my account since I had that recent talk with the owner.
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August 2020 by Krissy Nichole Arnold
I've used this facility for over fifteen years and customer service has always been great. Until recently.. it's really slacking. I currently pay rent on two units because they didn't have a bigger one available at the time I needed the second one. Last month I paid late and informed them (the owner I believe) due to the pandemic I would not be able to pay until the middle of the month every month for now, and was told that's fine... they aren't charging late fees during thi
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February 2018 by Kelly Murphy
Best owners and best storage buildings in town. They really go out of their way to work with you!
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February 2018 by don sims
to shelly we are not in the welfare business
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February 2018 by Carl Tidwell
Great! Honest! Dependable and reliable!
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October 2017 by Shelley Hanning
Having my memories An things I worked very hard for 9 YEARS! Got SOLD!! I was little behind yes BUT I ALWAYS CAUGHT MY BILL UP. I talk to manager she said thanks for letting her An Laverne know about my health issue. To keep them updated . It was like I didn't have NO replies made back, after i made connections , the next week I get a phone call, no voicemail, I called back, Laverne ( owner ) answered An said , we sold ur building Saturday. An thers been a death in the family, ok #1 sorry for ur death truly, #2 my selling 9 yrs of paying u to keep memories locked up then sold had nothing to do with ur issue. It's very sorry u went An sold what u knew was ALL I had! Hope ur happy about ur profit! Being loyal for 9 yrs didn't mean anything to u! Sad U sold ALL MY 20 plus yrs down the drain. Hope it made u happy! Cause u sure know how to kill a persons soul!
