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December 2023 by Red Bottom
This was the most horrible stay I have had visiting ArkansasI booked 2 weeks in advance a king suit when I arrived I was greeted by the clerk named Terry she was standing outside smoking she asked if I was checking in I said yes she said she would be in after she finished smoking her cigarettesThat was so unprofessional but I walked in and waited she came in 2mins later asked my name and then proceeded to tell me she has no king suites available I said well that is what my reservation is for she said I can put you in a double queen that is all I have because she is short on housekeepers and they didn't clean any so I said so you do have some available but they aren't clean she said yes I said well can you clean 1 and I'll wait she said no I said okay because I'm tired from driving it's Thanksgiving and I was over it already I get to my room only to find that someone had been smoking in there the beds were nasty the bathroom had blonde /brown hair all over the sink and floor also look like someone had showered in there alreadyI went downstairs to let Terry know she said here is some fresh sheets and towels that was the best she could doThe whole time this lady had an attitude and was snatching things being aggressive when I asked for the corporate office she replied that she is the corporate office. I simply walked away because there were no other hotels available but I will never stay here again!!!
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December 2023 by Lauren Lance
Stayed there the 17th as well as the 27th. Experienced no issue on the 17th however I cannot say the same for the 27th. As I was laying in bed I saw something moving near my pillow. Once I got my glasses on and shone a light I discovered a bed bug crawling near my pillow. I then very quickly left and asked for a refund which they did blessedly give me.
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November 2023 by James Williams
The staff in the hotel was friendly and responsive. This was the best part of the stay.There is some effort at improving appearances. Fresh paint and carpeting is evident in the hallways.First room on the ground floor had a window which would not close completely. Admitted too much road noise, so we requested another room.The second room had an air conditioner which was a bit louder than your average vacuum cleaner. Since the temperature that night was not too bad, we just shut it off. The door had evidently been kicked in, as the door frame had been repaired, but the door security guard was missing.The place is cheap, close to the highway, and has adequate parking for folks pulling trailers. However, I would recommend to friends that they stay away from this particular hotel.
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November 2023 by Johanna Wiesner
Gosh another nasty room! Carpet was disgusting! Bed was comfy and clean. We had a suite and omg the sofa over there was NASTY! Dirty and filthy. Will bathe my dog after this stay! Room smells like smoke and dog. Not sure if there’s even hot water! Lady at the desk was nice.Mainly workers in this hotel that will go to work 5-7 am. You won’t sleep a full night! Plus I smell weed at 6:30 am. Can’t wait for this stay to be over!Rooms: Nasty
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November 2023 by Aimee McFarlin
We checked in after a long drive and I wish we would have done a more thorough check, after getting our kids settled, one was worried about something in the bed. On further inspection we found what looked like mouse droppings in the bed. Then we found what looked like human bodily fluids dried on the floor, pop corn kernels (we didn’t even eat in the room) hair littered next to the bed, what looked like poop on the bed skirt. I have provided pictures too which may be hard to see but believe me it was there. Spend the extra money unless you like being in a room that very apparently wasn’t cleaned from the last occupant. DISGUSTING! Staff didn’t give us hard time on. Refund and we promptly found better actually clean lodging for the night.
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November 2023 by Susan Shinsky
This is a hotel without hot water! Only warm. Never have been to a hotel without hot water. The place is real tattered and worn. The microwave is dirty and the cleaning is subpar. Can't figure out how it has a rating of 3.7. Doesn't corporate ever inspect their hotels? This has soured me on Baymonts, not worth the price.
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October 2023 by Kack Tie
The bed was ok but the room didn’t seem like it had been cleaned. There was a trashcan full of trash in the closet from the last person, there was a refrigerator that needed defrosted that had spilled food stuck to it. Crumbs of food around the refrigerator, needed vacuumed. It was nice other than that. The front desk lady was nice and gave me the online price when I couldn’t get signed into the app. Didn’t have time to try the breakfast. The hotel was quiet besides the occasional guest slamming doors when leaving. There is a Dennys right next door which was helpful but h@!! a expensive!
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September 2023 by Donna Nichols
It's in a Shady area, Homeless people everywhere, Hotel next door closed and they are living in it. Rooms clean, but we had to change rooms 3 times, First one had no TV , Second no AC. But Terry at the desk was great.
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September 2023 by Jim “JFantasma Artistry” Fierro
It was a good stay, we were in the city visiting family so we basically just slept there so we were only there at night. They serve breakfast and have fresh coffee daily. We were understanding that they were going through major repairs as they had half of the hotel blocked off for construction. The problem we had with it was the construction workers started tearing up the carpets on the side people were staying on. We were woken up to loud pounding at 7 in the morning after having a late night with no warning whatsoever. The manager was very accommodating and polite when we addressed the issues. I wouldn't necessarily blame the situation on the hotel staff except they could've warned us about the noise before hand, but on the same behalf the manager was very apologetic and it was very clear it was outside his control. I would stay here again once they have the repairs done. The repairs were due to a fire that caused the sprinkler system to come on in most of the hotel and they were replacing carpet and padding in the hallways and rooms. Personal opinion is that they should've stuck to repairing the side they had blocked off for repairs first, then renting those rooms upon competition, then using the new side to house guests while they repaired the other side. I think it was bad planning on the corporation side and not the staff. The staff gets the blame and gets the burnt of the attitude from unhappy guests but the manager is very friendly and professional. He was quick to accommodate accordingly. Overall we were happy with the stay. As long as you can be understanding and not get mad at the wrong people. They are just trying to make a living and survive like the rest of us. Give them a break and take it to the corporation not the employees.
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September 2023 by Alejandra Campos
Everything was good I enjoyed my stay. Only thing I noticed was I turned of lights when I would leave for work come back n all lights would be on. I even had my bonzer cracked n crumbled like it was dropped. But other than that It was pleasant stay. Would like to visit once it's been remodeled.
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September 2023 by Allison Bolinger
This is the first hotel we’ve walked out of after checking in. It’s sandwiched between a liquor store and a very cheap motel, so there are all sorts of people milling about in the parking lot. The gal at the front desk was friendly enough - she told us we could park behind the hotel, but when we drove back there it was empty of cars and there was a woman somewhat passed out sitting there, so we drove back to the front. We were driving cross-country and had quite a bit of luggage in the car, so my husband was concerned it might get broken into based on all the foot traffic. Once we got into the room, like other reviewers have said, it’s obviously in need of some TLC. The dead bolt was missing, there was various trash on the floor that our dog kept finding (like an open safety pin), and when I went to wash my hands, there were dark hairs wrapped around the shampoo and soap. As we were coming back from dinner, we saw 2 women doing drugs in the parking lot and that was the final straw. We grabbed our luggage, told the woman at the front desk we were leaving and I asked if I could have my $15 pet fee back. She obliged, but didn’t seem interested in trying to refund the rest of the stay. Spend the extra $50 and stay at a more reputable place!!Rooms: Not the cleanestSafety: Missing dead bolt, quite a bit of foot traffic in the parking lot based on location adjacent to a liquor store.
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September 2023 by Tiffany Smith
The hotel is going through some renovation. We started in fourth floor, and the hall way was hot...part of it vlocked off eith curtainsThr air considtioner was leaking everywhere and the room smelled like stale smoke.I decided to switch rooms, and the new room was on second floor and was perfect...cool...cleaner...and set up a littlr different in a good way.The pool was great, it is open air so bring your sunblockA lot of traffic nearby and whatnot, but if you don't mind people it wasn't bad locationThe staff were super kind and helpful
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August 2023 by James Blitz
The room, very comfortable, no real issues. They are doing updates that it does need.Front desk, great at check in and we forgot something, they had it and brought it up even though I was heading down.The parking lot and area are kind of sketchy looking. People sitting out there and just People cutting through. Nothing happened to my vehicle, but I was concerned.
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July 2023 by Jennifer Thacker
Wendy at the front desk was absolutely precious and so friendly. Helped with recommendations for local food which was great. GM Muhammad was so friendly and helpful. Hotel is pet friendly and clean comfortable and overall a very pleasant stay. Would definitely recommend it to anyone looking to stay for business or pleasure. Quiet surroundings with food and shopping nearby. Breakfast was great as well. Waffles, biscuits and gravy, sausage, toast, muffins, coffee and juice bar.
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July 2023 by Pamela H.
Horrible! Worst room I've stayed in. Air conditioner strained to get the room to 80 degrees and was noisy. The fridge wasn't cleaned out and there was an apple juice in the fridge. The ice machine didn't work. There was something yellow in the shower- we hope it was a chunk of soap? And behind the fridge there was a pair of worn boxers and sweats . By the time we were fed up enough to ask for a new room , it was super late and figured this wasn't the only room not vacuumed. Healthy department should shut it down. Carpet felt wet - gross
