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November 2023 by Kevin Shepherd
If I could leave a O on the review I would, I’m leaving CVS pharmacy ASAP! Poor service and rude people!
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October 2023 by James Newman
I have not been to this pharmacy, but with s 2.3 review average I figured I'd throw in while it popular.
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September 2023 by Shanda Beanblossom
Normally I really like using this pharmacy even though it is way out of my way. But they hired a new lady and she is very rude. I think I might give the one in Fort Smith another try.
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August 2023 by Amanda “AlmondJoyMomma” Almond
This is the worst pharmacy I have ever used. The staff is rude, they don't care about anyone but themselves. For the past 2 months they keep making excuses and saying that there is a nation wide shortage of a medication and they can't get it in stock, however every other pharmacy in the area somehow manages to have it in stock. I asked them if they had ordered the medication and was told that's not how it works. (ummmmm okay, but you do have order medication to have it sent to your store) I have called my daughter's doctor and am having her medication sent to another pharmacy, we will never use CVS ever again. The staff always acts like it's such an inconvenience to have to do their jobs, so I'll help ya out and give you one less job to worry about and give our business to another pharmacy who actually cares enough to do their job and are kind and caring.I would give 0 out of 5 stars but it won't let me.
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August 2023 by Jrock Fo_sho
I would like 2 thank the CVS Employees and the CVS Pharmacy Employees 4 doing a wonderful Job, regardless of the situation. They don't get the credit that they deserve. If I had the option 2 give them a hundred star's ? I would. Thank very much CVS Employees and CVS Pharmacy Employees 4 the hard work yall do. ????
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August 2023 by M
I love CVS, for their coupons, always clean store, and pleasant staffers. I hope this CVS will be spared from the CEO's plan to eliminate scores of stores across the country.
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August 2023 by Janice B.
I have just recently started having my prescriptions sent to CVS Van Buren because my insurance honors lower prices if I use CVS or CVS caremark mailin. I have been in their store three times (in about 10 days). Today I have notified CVS caremark to transfer all my prescriptions to mailin. I will not tolerate such rude, uncaring attitude toward a customer. Not only from just one employee but everyone I have had contact with. Is this a qualification to being hired that you can show a customer how little regard you have for them? How rude you can be? Do you get a raise for such conduct? Not at my expense. I have one more prescription to pick up tomorrow and I am out there.
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July 2023 by Clarence Smith
Horrible. Pathetic. Save time, smash your finger with a hammer at home... you'll feel about the same way after dealing with CVS.Save yourself frustration & aggravation, shop somewhere else.
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July 2023 by Paige Lynn
Horrible customer service. My husband is having his first medical issue with having an emergency open heart surgery. All of this is new to us. We are ignorant of most pharmaceutical/pharmacy terms, processes, and procedures. As medications have been added and altered in the past week, I have had to bounce back and forth from doctors' offices to CVS pharmacy in Van Buren, of which was my choice of pharmacy in the area. I have asked basic questions and have been met with replies like, "that's not something you should be asking us, you need to ask your doctor (this was concerning a refill that did not have any refills remaining) and "I already told you that the insurance has to talk to your doctor...." And when I said, "there's really no need to speak to me so rudely." I was told, "OH! Because I'm forward, you're calling me rude!?!" And was hung up on. It's not WHAT they have said, but HOW they have said things. Very disrespectful and demeaning. As other reviews have said, these people hate their jobs. They don't need to be here interacting with people who need their medical help. They are just as much a part of the healthcare group as surgeons and RN's. If they don't want to or can't be helpful and friendly, they need to find a job that will accommodate them. I have moved all prescriptions from this CVS to a different pharmacy where I have been treated with kindness and gratitude that I have given them my business.These issues typically start at the top. Says a lot about this CVS as a whole. I will never shop there again. There are too many other options.
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May 2023 by Cody Sangster
What a sad excuse for a pharmacy. Why work in a pharmacy if you don't want to help people? Incredibly rude and absolutely the slowest around. You can tell they do not care, because they make it clear. CVS, do you not see the many other reviews stating poor service? Why is nothing being done to improve this for the customers? The empty lot that was there before it was built was more useful.
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May 2023 by Richard Hillman
This is my goto for meds. The people in the pharmacy do a great job and are always helpful. Thanks for treating an old man with dignity and respect. You rock cvs!
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May 2023 by Brianna Reveles
WORST EMPLOYEES IN YOUR PHARMACY. YOU DENIED GETTING MY SONS MEDICATION EVEN THOUGH IT WAS 1:20 AND YOU SAID HIS MEDICATION WAS READY AND THEN ALL OF A SUDDEN ITS "NOT" READY AFTER ASKING TO SEE HIS MEDICAID CARD TO GET THE MEDICATION. BASICALLY YALLS LUNCH BREAK WAS MORE IMPORTANT THAN A 11 MONTH OLD NEEDING MEDICATION FOR HIS INFECTED EYES WITH PINK EYE. IVE WORKED FOR WALMART AND THEY DONT LET ALL EMPLOYEES GO FOR LUNCH!!! HALF ARE TO STAY BEHIND AND HELP PEOPLE IN NEED. POOOOOOOOR SERVICE AND I WONT EVER BE BACK AFTER TODAY.
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April 2023 by Kell McWilliams
Pharmacist and a couple ladies very rude and disrespectful !! The one lady was upset cause she had to rerun my new insurance and had to run a Goodrx coupon !! And told me you know you will have to wait !!Am not happy at allTwo days in a roll i had to put up with them being hatefulThe pharmacist even yelled and i mean yelled didn’t i run this yesterdayAnd replied yes you didRemember you all messed it up then throw the bag at the co workerThe two men behind me was in shock cause of the pharmacistI will not be back i can’t believe how disrespectful they areAnd note this happened today 3/13/2023&3/14/2023
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March 2023 by Teresa R.
I checked to see if my meds were ready. They said at 4:00 pm. Of course they weren't. My doctor is out of state, so I checked again on the recorder the next day. Still not ready. After checking three more times, I decided to call them directly. The pharmacist answered, I gave my info and asked one question. Did the doctor send in the prescription. He said rudely " yes and I would get them filled if I didn't have to talk to you" I wasn't one minute on the phone with him. Rudest pharmacy I have ever dealt with. They don't deserve a one rating.
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February 2023 by Bevan Brant
I can not leave a 0 review or I would. This pharmacy is the most poorly managed business I’ve ever had to deal with. My employer required me to use this brand of pharmacy for some time and now they are not so I will be leaving. I’ve been getting medicine for over a year now and EVERY TIME I call to get my prescription started only to go into the store and still have to wait for 15 minutes to an hour and a half. It’s obvious that most of them do not care for their jobs and honestly they need to be replaced. Today I was told that the automated system has no idea how far behind they are and that they are 6 DAYS BEHIND!!! How?!?! How can you be 6 days behind? The order comes in, you verify it with the doctor and the insurance, and they put it in a bottle! Poor management and even worse customer service! Worthless!!!!