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December 2023 by Tickled Pink
Only one Kenworth has had quicker service, but the updating from the mechanic and manager at this location were far and away the best! The manager greeted us when we arrived. Got us in a bay immediately and periodically let us know what had been and was currently being done. The mechanic worked diligently until the job was done to get us back on the road in as little time as possible. They should send all the Kenworth service staff here for customer service training. Thanks y'all!!
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November 2023 by John Berry
AVOID!I have a 500k 5 year warranty on a Kenworth T680. My driver’s window stopped rolling up. I stopped at the Albuquerque NM MHC location. They determined that it was the armrest controller and said they didn’t have the part. They gave me a list of which MHC locations did have the part. Took me a day for the diagnosis but it is what it is.The Van Buren MHC was on the list for the part and on my way for my current load. I showed them the screens from the other MHC telling the part # etc. They said they needed 2-3 hours to diagnose and that there were 20 trucks in the shop. I could either get in line so the part was free or buy the window control at $699.73. As it’s cold and raining and I’m on a tight schedule I had to buy the part. It was literally “pop out and plug in” with no tools required. 15 seconds and the part was installed by me. I tested it and it worked fine. These criminals wanted to milk more money on the warranty side. Never coming here again and this post will be going on every social media platform to encourage others not to and of my bad experience. Rules are fine but there should always be some exceptions. Had I not already visited one of their MHC locations for diagnosis I would see it their way.
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August 2023 by Jimmy C
Had my clutch done here had some issues but the manager called and we talked and he is gonna make it right so at first wasn’t happy but due to a great manager things are gonna be made right thank you Dan
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July 2023 by Cory Barber
Great customer service, friendly fast service.
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May 2023 by E Weston “Wes”
Charged me over $2000.00 to drill out a siege bolt outrageous price gouging
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March 2023 by Arren Osteen
fantastic service! my fleet is always taken care of swiftly and professionaly. the service team is amazing, brianna goes above and beyond, preston will come to my site if i cant get to the shop. and brian can find parts out of thin air. an absolutly amazing team ive had the good grace to work with.
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March 2023 by Glenn Hamby
They got me in and got me going. I didn’t see $4,800 worth of work done on my truck, but they did get me in pretty quick and got me back on the road. They guys were courteous and kept me updated.
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February 2023 by Amy Henderson
Just passed through to pick up a part but they were friendly and had the part ready
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January 2023 by Tonya Turner
I give them a 3 because they can't follow instructions. I'm tired of cleaning grease outta my truck. When I have asked and begged. Common curiosity. Would be greatly appreciated. Grease is very hard to get out.
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January 2023 by SRT TRUCKING
called for a cummins belt tensioner and they only had one, they told me it was 950.00. that is outrages!!!!! that part is 450.00. why would you guys double it? you are here to help us truckers not do us harm.
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August 2022 by Robert Norris
Good people. Got me right in
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July 2022 by johnnythesailorman
First they spent 4 days playing phone tag with my company about switching out the battery just so they could diagnose it then another day to determine the turbo actuator was bad. They never ordered the part. Then they tried to fix something else that we told them not to worry about because we where gonna fix it at our shop. Then thye put the truck back together without replacing or even ordering the turbo actuator and told me it was good to go. I checked out of the hotel after a week and moved back into my truck to find that nothing had been done except putting in a new battery. Didn't get the turbo actuator for another 3 days or so. Spent 9 days in a hotel not working. If you break down spend the extra money to tow it somewhere else it'll be cheaper in the long run.
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June 2022 by Johnny Adams
Took our motorhome into MHC with a loss of power . Jeremy was extremely understanding that we were full timing rv timing. Got us in ASAP diagnosed the problem, put a really nice man and a great tech James to repair our problem. Excellent work and greatprofessional attitude by all
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April 2022 by Larry Thrift
Didn't the work on my truck right the first time! Very good. Very good mechanics very nice service!?I am a owner operater?
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February 2022 by John Woughter
Great staff here. They always handle my repairs in a timely fashion. Jeremy the service manager goes above and beyond making sure everything is right.
