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January 2024 by Bradley Rodriguez
I am pleased to express my appreciation for the outstanding service provided by Teya. Her customer service skills are truly top-notch, reflecting a standard of excellence. Teya not only addressed my situation with efficiency but also maintained continuous communication, ensuring I remained well-informed and involved throughout the process. Notably, she ensured that all tasks were completed promptly on the same day. I highly recommend collaborating with Teya; her professionalism and attention to detail, enhances the overall experience in a delightful and effective manner!
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July 2023 by Joston Toney
I would not recommend this bank. The Loan department at the bank itself is great. However the Underwriting team is very picky and awful! I went in to get a Loan to buy a Camping Trailer. After going through the process and having my credit pulled, I was denied by the underwriting Team. I am a traveling Healthcare Professional and I make well over six figures a year with a 730 credit score. My debt to income ratio is great! Should have been no issue at all. BUT instead of an easy process the underwriting team denied my loan due to the fact that they didnt want to include my GUARANTEED STIPENDS from my job. So therefore I didn’t make enough money. If I could give zero stars I would. I will never do business with this credit union EVER!!!
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May 2023 by Roger Hardin
Nicole Montez helped me buy my first car it was so easy and it was a fantastic experience
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April 2023 by Dianna Lyon-Wagner
I’ve been banking with UFCU for over 13 years. I got my home mortgage and car loan through them. Great customer service and good deals!
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December 2022 by Ewan Beshears
Would have been 5 star but recently they took money from me that wasn't theirs and will not return it.
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December 2022 by Cheddy Wigginton
The loan department made financing the automobile I was buying for me son very easy. The department, specifically Neil Thompson, was very communicative and helpful. Everything about the process was easily accomplished remotely. It is the way banking "should be."
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October 2022 by Cj Martin
Couldn’t find anyone that wanted to help get my checked cashed but Mrs. Fallon went above and beyond to get it done highly recommend
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September 2022 by Alex L.
The level of helpfulness that i have gotten from Sharla at the Van Buren Branch is great! All of the tellers are always willing to help and I really appreciate it! Highly recommend!
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September 2022 by Jason Jones
I have been here twice I have had amazing experience Fallon has helped me out both times she is really nice and cool she made it real easy for me to get what I needed done ???
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July 2022 by Chris A.
I can't give Member Service Advisor Zachary Carr with United Federal Credit Union enough praise. He is very personable and accommodating, and has been most helpful in setting up and consolidating our various accounts.
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July 2022 by Bobby Reed
Friendly and get things done
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July 2022 by Amber Cervantes
I love the staff at this branch of UFCU! Everyone is so helpful and polite. Sharon and Tia went out of their way today to get several things done at the end of the day on Friday for me and I truly appreciate them :)
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July 2022 by Angela Smither
INTREST RATE ARE AWESOME THANK YOU TO THE STAFF IN VAN BUREN AR AWESOME CUSTOMER SERVICE Y'ALL REALLY DO TRY TO HELP WHEN IT IS NEEDED THE MOST
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April 2022 by Twanette A.
They are horrible. These people have done nothing but make mine and my Brothers life miserable. My mother banked with them and passed away in December. We have been in there multiple times trying to make things right with them in her behalf. We are trying to deal with our mothers death and they did nothing to help to get things straight. They kept letting auto drafts go through until she was negative. They wouldn't take refund checks she received to fix it. Nobody had answers to anything we asked. They wouldn't tell us anything. Now I receive a big lawsuit from them for $3300. I think they are cowards. They did nothing to help but don't mind hiding behind a desk to send a lawsuit in the mail.
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March 2022 by Greg Johnson
Good interest rates for credit worthiness.Yes or no answer in minutes.Get to talk to the loan officer that tells you yes or no.( Not someone in some other town that doesn’t know you , or you them. ) I came from Oklahoma to use this bank. Keep up the good work United! 5 Stars for sure!
