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September 2023 by Jack Kross
I do believe they have a special school just for women that works at Water Departments.I have lived in a few towns and the women at the watef departments are always mean ,rude ,hateful and nosey.Didnt know better I would say daughters of Adolf maybe?
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February 2022 by Joey Rainwater
was told i needed to pay my bill by today to avoid shutoff, paid my bill today you still shut off my water
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February 2022 by BK Williams
We've lived in Van Buren since June 2018. In that time, we have NEVER had an issue with the VB Municipal Utilities, including the water dept and the sanitation dept. There hasn't ever been a rude word spoken to me - EVER!!! Believe me, I messed around and forgot to pay the bill one month. Of course, my water was disconnected. When I had realized what I'd done, I quickly called them and drove over and paid the bill. My water was back on before I got back home. They will give you a payment extension if you get in a jam. I tell you truly, VB Municipal Utilities conduct themselves in a professional manner, and always treated me with the utmost respect. Great bunch of folks!
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February 2022 by Belinda Allen
Super impressed with how fast they helped my 75 year old mother. Thank y'all
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February 2022 by george white
no car, no public trans, and disability makes walking to drop box next to impossible. then removal of drop box at ozark bank on pointer trail, without alerting customers is their icing on the cake , never returning calls. lest we forget, usps takes forever, leaving one stressed out ...wondering if water will be shut off. taxes here are punitive, not even street sweepers, no sidewalks, you risk your life walking fayetteville road, would like to know why the drop box was removed????? ??
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February 2021 by Jeannie Fonda
I have been a customer for 5 years and counting ,I have never had a problem with the service. Matter of fact they have always been very kind and helpful. Keep up the Great Service!
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February 2021 by Quincy Cook
Awesome customer service!
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February 2020 by Melinda Wynn
Moving to this area and called the Water department with a concern. Julissa in the Water department was absolutely wonderful and very helpful. Even said she would call me back with an answer to secondary question. Thank you Julissa.
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February 2020 by Jason Kain
Company sucks
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February 2020 by Allyssa Sly
Need an overhaul of the employees. The ladies in the main office are extremely rude. Maybe focus less on being hateful toward customers and more toward learning common decency and manners.
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February 2020 by Sarah Williams
I would give zero stars! However, that is not an option. Very rude.
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February 2019 by Carla Meredith
Rudest people ever, have never gotten bill for my mother, then one of the incompetent employees turned around in her back yard crushed the lateral lines, yet they don't know anything about that. Can't even get a call back from the man who said he would call her back.. Poor excuse if customer service ever...
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February 2019 by T C
This company sucks!! The rudest people I have ever met!! The worst utilitiy company in town!!!
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February 2018 by Ryan Burns
Can't pay online they don't accept debit the only way to pay them is mail it in or make the Trip every month. This is the most inconvenient bill I have. It is 2017 guys it's time to start taking cards over the phone.
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February 2018 by Andrea Monique Moore Townsend
Wouldn't work with me I am a single mom of 3 witch get paid monthly and we had a leak and when I got it fixed wouldn't fix my bill when I took the paper in
