Dobbs Peterbilt is a Peterbilt dealership with multiple locations, including in Shreveport, Louisiana and West Memphis, Arkansas. The reviews provide a mixed perspective on the company's service and customer experience. While some customers have reported frustrations with the Shreveport location, the West Memphis dealership has received praise for its exceptional professionalism and customer service. The staff, including Andrew, Will, Christian, and Tyler, have been described as going above and beyond to address customers' issues and provide helpful advice. On the other hand, some customers have experienced less friendly service, with one individual reporting having to wait a significant amount of time before being acknowledged. The parts department, however, has been praised for its helpfulness in assisting customers. Overall, the reviews suggest that the quality of service can vary across Dobbs Peterbilt's locations, but the West Memphis dealership, in particular, has earned positive feedback for its knowledgeable and attentive staff.
One of the best dealerships to take your truck to...had me in and out in no time... will definitely be my go to...
September 2023
The customer service wasn't so friendly. I stood there at least ten minutes for someone even acknowledged me, and when they had a person that was sitting there playing on his computer, when then he had an attitude.
January 2023
Awesome staff here...called this morning with a bad sensor so was dead in the water...they got us right in and up and running in no time...definitely recommend.
