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September 2023 by Karma
I'm closing my account with Regions after 15+ years as a loyal customer. They chose to put an unecessary hold on a 401k withdrawal check I deposited on 9/11/23. It is now 9/19/23 and the funds are still unavailable! The $1500 check is being held by them even though it has posted and cleared. The reason? They say it's because I am $4 overdrawn which only happened because they charged my account $8 for their monthly fee. I am never overdrawn. Yet the one time I am completely broke and desperate they opt to hold my money as some type of punishment. This is unethical if not illegal. I understand now why some people just snap.
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August 2023 by munther awad
Great bank I like this branch so heipfull and friendly
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May 2023 by Shenita Thompson
They were all patient and eager to help me and 3 other people close to their closing time. Every time I have to go to the bank their professional and through.
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May 2023 by Anthony C.
Absolutely poor customer service! First time in bank, met with aggression and rudeness! Actually glad I got to see them in full swing on first visit! First and last time their!
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May 2023 by Monique
The women at the front are so lazy . I tired to deposit money in a member account . They lady said I need their account number. Why will a member breach security and give me the account number. I went to Memphis branch and successfully deposited in his account by stating the name. It’s unprofessional. Management’ should retrain the tellers . Also the west Memphis bank had 3 customers including me . The Memphis branch had 10 plus customers
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March 2023 by Lana Lane (Goddess)
I have been with Regions a long time I appreciate these people and time
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January 2023 by Donna Hunt
I have been a customer of Regions for 20+ years. My experience at the West Memphis location was unfavorable. I walked in 2 tellers, I was the only person there. Never once did they look up and indicate I will be right with you. Both kept looking at each other and never showed any interest in assisting me. Stood there for 15 minutes turned and left.
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November 2022 by sharon shaw
Explain to me in detail what was going on with my account and very polite. Thank you so much for not leaving me lost and confused.
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August 2022 by Shyanne poindexter
Just called and was out on hold for ten minutes to find one thing out and called back and no answer I can’t remember her name but wasn’t very helpful and had a attitude about my question
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August 2022 by Laura
HORRIBLE CUSTOMER SERVICE! TELLERS STAND AROUND TALKING WHILE THE LINE IS OUT THE DOOR ? NEED MANAGEMENT OR MGR TRAINING
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March 2022 by Michael A. Richardson
One of the most historic looking branches I've ever done business at, I guess because it is joined to an old Radio Station. Service was good lines were short and it has the most easily accessible ATMs.
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March 2022 by Emma J. Harper
I need their service there, so l called and the associate that took my call was very professional in answering my questions. When we went through the drive through, again the teller was so polite with her expertise. Thank you for the good customer service shown to me at this location! Keep on keeping on!!!!!
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February 2022 by Fonosha T.
I AM OVER THIS BANK!!!!! Wait in line 30 minutes. Lady comes out and says the vault teller is out so I would have to come back for change. 1st of all of you are a commercial business expect to wait. So now I have been at the bank during rush for my business. The. They want you to come back. I called my change order in an hour early so it would be ready. I understand about labor challenges. There are a million moving parts at my business. Communicate with your customers especially is they call in advance. Find another bank - buyer beware! I personally do not bank at regions. Never have. Never will. If my job didn't bank here I would not come to regions in West Memphis Arkansas.
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January 2022 by Smitty Smith
The service to cash a check was very slow and there was no line! There should not be any panhandlers outside the door waiting for people exiting asking for loose change!!!
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December 2021 by Theresa Bonner
I love Regions Bank but the line is always long in West Memphis and they are slower than molasses being poured from a jar on an ice cold day. ?
