Verizon, a popular telecommunications company, is known for its friendly and helpful staff, according to customer reviews. The staff is praised for their attentiveness, quick assistance, and ability to answer any questions customers may have. Customers report positive experiences, such as getting a new phone set up efficiently and having their concerns addressed in a timely manner. However, some customers have also experienced less satisfactory interactions, with one reviewer noting that a staff member failed to acknowledge their presence for an extended period. Additionally, some customers have expressed disappointment with the limited variety of phones available for testing and comparison. Despite these occasional issues, the overall sentiment towards Verizon is generally positive, with customers highlighting the company's professionalism and the convenience of their services. The Russell Cellular location, in particular, is praised for its exceptional customer service.