Verizon, a popular telecommunications company, is known for its friendly and helpful staff, according to customer reviews. The staff is praised for their attentiveness, quick assistance, and ability to answer any questions customers may have. Customers report positive experiences, such as getting a new phone set up efficiently and having their concerns addressed in a timely manner. However, some customers have also experienced less satisfactory interactions, with one reviewer noting that a staff member failed to acknowledge their presence for an extended period. Additionally, some customers have expressed disappointment with the limited variety of phones available for testing and comparison. Despite these occasional issues, the overall sentiment towards Verizon is generally positive, with customers highlighting the company's professionalism and the convenience of their services. The Russell Cellular location, in particular, is praised for its exceptional customer service.
Had an amazing experience with the employees I know it wasn't their fault it took so long to get my 2nd line on my plan but they were amazing and helped get me some credits for my inconvenience of having to wait so long due to fraud support 👍 thanks again Casey,Taylor,and the young lady i never got her name!
June 2026
Best phone store ever used. Nothing else needed to say!
May 2025
Casey handled my transaction with ease and skill. Very friendly and knowledgeable staff.
