Appliances in Abbotsford, BC

“TRAIL Appliances was a pleasure to deal with. The staff (Jaz) and the Abbotsford store manager were verry helpful and accommodating. We were able to purchase exactly what we needed and have it delivered as soon as possible by Adkash and Jashan. They installed it in our kitchen and removed the old one without any problem or damage to any property. Thank you both.
Thank you TRAIL Appliances
Gerry & Donna”

“I’m giving 5 stars specifically for the local Brick store team, who were professional, patient and genuinely helpful throughout the in-store experience. From product selection to answering questions, the staff did their job well and represented the brand positively.

That said, I feel it’s important to highlight - respectfully and constructively - that many of the frustrations customers experience have nothing to do with the local store. Issues related to delivery crews, installation contractors, insurance providers, and extended warranty vendors were disappointing and poorly coordinated. Communication gaps, delays, and lack of accountability from these third-party services significantly take away from what could otherwise be a great overall experience.

It’s clear the store-level team is doing their best, but Head Office seriously needs to review and improve how these external vendors are managed, as they directly impact customer satisfaction and the brand’s reputation.

I would happily work with this local store again, BUT hope corporate leadership takes a closer look at the systems and partners supporting them.”

“Great deal from sales agent and, as promised, on time, quick and efficient delivery by two very competent delivery men. Gave me time to clean up under old fridge before setting new one in place. Very much appreciated.”

“A Photographer’s Paradise with Heart!

If you’re on the hunt for a photo lab that treats you like part of the family, look no further than the London Drugs Photo Lab customer service crew at Abbotsford’s South Fraser Way! As someone who loves photography and frequently uses London Drugs Photo Lab for prints, albums, and creative projects, I can’t rave enough about their fantastic customer service. From the second I step to the counter, I’m welcomed by name—yep, even when I’ve totally blanked on my own order details! These folks don’t just handle photos; they remember you.

Big shout-out to Michelle, whose smile and grace brighten every visit, and Jas, who’s incredibly patient with the public, even when they’re not the easiest to deal with. Then there’s Cindy, who’s super quick at fixing tech issues without breaking a sweat. And let’s not forget Clayton, who makes sure you leave with your order feeling happy. They really go the extra mile, whether it’s sending back a redo (multiple times) or personally calling you at home to let you know your redo is ready ahead of time. Did I mention these guys offer this kind of personalized service while handling passport photos for tons of customers every day?

In a world where “service” often feels like just a transaction, this team creates a real connection. If you’re after top-quality work with a personal touch, swing by this gem on South Fraser Way. Your photos—and your heart—will be grateful! ?❤️

P.S. Michelle, Jas, Cindy, Clayton—keep being amazing. The world could use more of you!”