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February 2024 by Mike Cuthbertson
Excellent service today ! Had lost my Thule roof top carrier keys, called ahead and brought Thule to your shop. Employee and myself went thru 100 master keys, found the lucky one 3 from the end and still wouldn’t open so we tried a new key from their display carrier and it worked. Was able to buy one of the 2 from that set( I needed carrier for next day) and ordered 2 spares to arrive in a few weeks.Thanks again!!!!!Mike
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February 2024 by Jasbir Sandhu
My Nissan Titan pick up truck was in a minor accident but the body shop decided to send the pick up to CAP IT as the canopy and tent was installed by another CAP IT shop and body shop wanted to do a good job so that Canopy does not get damaged and it must not leak when installed again.I brought the truck back home and it rained the same night and the Canopy leaked and there was so much water that every thing including my bags gloves and other items were drenched.I called the body shop and they asked me to take the truck back to CAP IT store on South Fraserway Abbotsford and I did.To my surprise Chris at the counter of CAP IT store on South Fraser Way in Abbotsford informed me that they do not guarantee leaks and they were not asked to change the gaskets.Then the Body shop sent me to another CAP IT and they told me that the canopy was not sealed properly and gaskets were damaged when the Canopy was removed and no gaskets were replaced when Canopy was installed again.This second CAP IT store did a great job and the invoice was in the same amount which tells me that the job could have been done right the first time but the CAP IT in Abbotsford on South Fraserway were there to get your money but did not want to do the job right.CAP IT head office should look into it as I think these peoples at this CAP IT have not refunded the money to the body shop and my CANOPY is damaged at 4 points as they did not install properly.I will call CAP IT head office in January 2024 to report them.Every one who is reading this make sure go and get your work done at a reliable CAP IT shop but certainly not at CAP IT on South Fraserway in Abbotsford but any other Cap It Store.
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February 2024 by Sarah E Braaten
Excellent customer service! They were able to fix my Thule and had options for me if it could not be fixed. They were so kind and very communicative. I will be back!
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January 2024 by Rowdy Rob
Awesome place for truck stuff. Staff is super helpful.
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December 2023 by cherie buth
Great people knowledgeable and efficient good experience
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November 2023 by Tony N
Great staff. Had to order in an accessory, came in the next day. Great service.
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September 2023 by Sean Beintema
Dealt with these guys many times before . Lots of products and great service at the counter . Would always recommend
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September 2023 by Ryan F
They jumped right in and helped diagnose and get me the part I needed. I was back on my way in under 15 minutes. This is absolutely what I needed to get back on the road this morning with my trailer!
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July 2023 by Cam Burry
Other Cap-it’s including head office were unable to help me in my situation with my Rav4. The guys at the Abbotsford location were able to get my rack installed in a timely manner and done correctly. Thank you guys!
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May 2023 by jon van ek
I want to give literally two thumbs up to the people at Cap it. They went above and beyond everything. I went in to have a ball hitch removed and a different size replaced on it they did it no problem. The gentleman that I spoke with told me about my under hood fuse panel and yes I found it. He went way above anyone else. So thank you all for the absolute best service ever I’ll definitely be coming back in the near future. ????????
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April 2023 by Bob Carroll
Excellent customer service. Thanks Chris. Excited to start using the new rooftop tent.
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April 2023 by Silver Wolf
Called about their Thule anti condensation mat that was on sale on their website. Guy said they were out of stock and he could see if they could order it direct from Thule for me. He took my contact info and said he’d get back to me. He never did.. I ordered it direct from Thule myself and their sale price was cheaper than Cap-it’s. Their loss, my gain.
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April 2023 by Joanne Oszenaris
Outstanding service from this location. We called on Thursday inquiring about a Thule system. By Tuesday afternoon the Thule was installed on the car. Cap It offers outstanding customer service! Thanks Kevin & Nicky?
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February 2023 by Denis Mezihorak
I recently purchased a canopy and rooftop tent here, and the staff (Kris specifically) has been extremely helpful. He went well above and beyond to help me to get my canopy so I can get on my trip on time. Very much appreciated. Store itself is nice and full of cool stuff to drool over. I'm sure I'll be back.
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December 2022 by marie baribeau
Thank Kevin for always be there and patient with us when we have so many questions about camping tents and stuff:) we definitely appreciate your time and concern:)
