Old Navy is an apparel and accessories brand for the entire family. Reviews of a specific location highlight very friendly, welcoming, and helpful staff who provide excellent customer service. Associates are described as kind, understanding, and professional, guiding customers to items, helping with online ordering, and smoothly resolving issues like exchanges. The store is noted as being busy, nice, clean, and easy to shop with lots on sale and lots to choose from. However, some customers express broader disappointments with the brand. These include pricing getting crazy, a reduction in available plus sizes in-store, the discontinuation of men’s tall t-shirt sizing, and the lack of a real maternity section. One customer also noted an instance where an item listed as in-stock online was not available in the store, though staff were helpful. The experience with the staff themselves is consistently positive, turning potential stress into a positive and delightful shopping experience.
I like this Old Navy location. Has a lot of great sales and good gift ideas for the kids. They even have some nice holiday clothes that you want to buy as well. I remember buying some really cool t-shirts from the Abbotsford store for my nephew a while back. I also like how clean and well-organized these stores are.
September 2025
When I went to Old Navy, I didn’t know where the kids’ section was. Akhil was so helpful and kind—he guided me through everything, even showing me how to order items online. He was super helpful and such a nice person. I’m very happy with his service!”
June 2025
There was a super friendly associate, she greeted everyone, asked questions. Directed me to exactly what I was looking for. She was super productive while helping customers, by organizing, picking things up. It was a delightful experience, I learned from the front end her name is Kate. Thank you Kate for your exceptional... read full comment
