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January 2024 by Scott McGihon
I've gone here for years, always great service and reasonable pricing!
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January 2024 by Allan Wheat
Great guys great prices
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December 2023 by Crystal MacLeod
Very helpful, they explained everything they found and gave me all my options. Honest and upfront. I would receive these guys anytime.
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November 2023 by Ken Withers
Took my truck to Crompton for brakes, seen me the day after I called, dropped it of in the morning, was called in the afternoon to pick it up, very happy with the service I received, and the price. Crompton has a new customer, and will recommend them to others.Service: Brakes
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October 2023 by Carey Bolduc
Delt with them twice on two different vehicles. Work on the vehicles were great. Booking appointments online (I don't think they read them and always seem surprised when you arrive) They were also unorganized emailed invoices and details and had to take the information 3-4x per visit when it was all filled out online. Need to work on their efficiencies. Great mechanical work which makes up for having repeat administration information.
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October 2023 by Jasmine Burnet
I had a great experience today. You guys really went above and beyond. I'm so grateful for your kindness and professionalism.
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October 2023 by fasthonda100
These guys are awesome. We were in transit between Vancouver and Kelowna when the rear bumper on our older Benz decided to divorce from the car lol. They kindly brought us in for a quick fix to safely get us on the road again. Since no parts were used they didn’t even charge us for the time. We are eternally grateful and cannot thank you guys enough! Highly recommended! ???
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September 2023 by Nishank Rawal
If i say fraud to them that would also be a small word for them.I don’t how are they surviving in the market but then I remember they are doing fraud with the public as i read the reviews right now so many of them have faced problems just because of themIn my case they didn’t even did service for my car and charged me $100 by saying that they did inspection of the car and this all happened because I refused to get done some other works of my car from them and there was a person I didn’t know either employee or the owner even said that go and find some other to get your work done
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July 2023 by Kevin Linde
I was very pleased with the work they did on my motorhome. Will definitely return.
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June 2023 by Eugene Ratzlaff
I aways like to find something good or positive to say, but I'm unable to do that with BC Tires and Crompton's Auto Care.I was enquiring in person about tires for immediate purchase, and I wanted to know their shop rates for some upcoming mechanical work.I waiting and waiting for someone to attend the counter.I don't know how long I waited, but unreasonably long enough that I got impatient and left.But, I gave them the benefit of the doubt, thinking the attendant might be doing something in the shop or whatever, so, awhile later, I called to get the price quote for balanced and mounted tires.She didn't know. She didn't know the shop rates for my other mechanical work either.I thought it unprofessional and odd that the front-line phone staff didn't know shop rates and wasn't able to look at a computer and find a price for the tire size I mentioned.Still willing to do business with this shop. I told her again the tire size and asked if someone could please call with a price for mounted and balanced tires and with the shop rates.I told her I would likely be driving, but a message with all the info could be left.NO ONE RETURNED MY CALL!So, no one was in attendance at the check-in counter for an extended period, an inability to answer any question over the phone relevant to their business and a lack of courtesy for not returning my call with the information I requested.THREE STRIKES YOU'RE OUT!It may be unethical to name the business where I got 100% satisfaction and the best priced tires ever along with 100,000 mile warranty, but I will say they are less than a km away around the corner and can be seen from Fraser Highway.
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June 2023 by Christine Lin
I had been going to crompton’s since we moved to the area and they used to be so reliable with great customer service but since the change in ownership, we have had some issues. First with my in-laws RV brakes. It was having issues so they took it to trailerman and was told it was over greased so much that they were about 100km from a major disaster on the roads. Then last summer I had to take my Subaru back to the dealership for an AC recall and did a service there and they told me my rear brake pads were put on backwards so pressed against the rotors causing them to wear down so it costed me another $475.97 to get that redone. I had just had my baby then and to think I was driving around with brakes done improperly was very scary but nothing bad happened to us on the road. However, recently my in-laws Hyundai, which Crompton’s also serviced brakes on, had issues while they were out in downtown vancouver. They took it into a garage there and upon inspection, they pointed out their rear brakes were put on backwards as well!I understand it is the mechanic’s problem but it’s up to Crompton’s to make sure their mechanics are trained properly. This is 3 different vehicles from our family that have had issues after work has been done on the brakes.
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May 2023 by tanverjit singh
Extremely incompetent. Purchased new tires. Just been 6 months and 3 of them have been damaged already. They have refused to help or accept the low quality of their tires.
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March 2023 by Alex Hubert
If I could rate them 0 stars I would. Do not go there. We brought our RV in because our brakes got stuck while it was in storage. The diagnosis was that the 4 brakes (pads, discs, etc) needed to be changed. It costs us around 3600$ but we left the shop happy we had brand new brakes. About 2-3 weeks later, we had to pump the brakes every time we wanted to brake. If we didn’t pump them, it wouldn’t brake. We went to another garage because we were on the road and the mechanic said the brake was put in the wrong way, the line hadn’t been bled and basically said the job wasn’t done properly. He said the person who installed our new brakes shouldn’t be qualified for that. We tried to call Crompton’s multiple times to get a refund for part of the job (it costs us 1000$ to get it fixed). They said the supervisor would call us back, never did. I sent multiple emails, no answer. They even offered us a discount for next time we would come to their shop, like we would ever go back there.Save yourself some trouble, and DO NOT GO THERE!Service: Brakes
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March 2023 by Jarrod Birch
Have been going to Crompton's since 2017, will not go any longer. Horrible communication, subpar work, laziness, and exorbitant costs have pushed me away. Most recently my water pump was leaking, and it took 3 days to be finished. When I got my truck back I noticed it was still leaking, they put the bolts in the wrong place and attempted to mask their error by using washers which didn't seal the pump instead of disassembling it and doing it properly. I only knew of this because I took my truck to a new shop for a second opinion. When confronted about the issue they deferred fault onto me. I have spent over $10,000 at Crompton's over the course of 6 years with two different vehicles and have seen this place become a shady, poorly run, scam shop that cannot be trusted to do work properly on time. These are my experiences, use at your own risk.Services: Oil change
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March 2023 by sukh dhillon
Really happy with their service. Quick and cheap. Great management
