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November 2023 by Karan 69
Special thanks to Natayla!? Had an amazing experience at this location, made my 60min trip worthwhile. The staff was incredibly helpful and welcoming. ?. Keep up the good work ?
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September 2023 by Edwin Josue
Great store and The best customer service that I ever had thanks to Andrea??
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September 2023 by nikole honing
Amazing deals and great customer service! Had one of the staff named Georgia help me find some new work clothes!
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September 2023 by BONY THOMAS
Very bad experience at the store.. store doesn’t offer a good collection and deceives us with fake advertising.. the staff also don’t give genuine answers to our queries.. they all seem to fake things to the customers as they wish.
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September 2023 by pancho pantera
Great sale going on. Ended up purchasing some shirts.
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July 2023 by Roxanne Snopek
On a random trip into Aldergrove recently, I purchased a cute dress at Mark's. After wearing it at home, I loved it so much I wanted to buy another one, but my local store didn't carry them, cue disappointment! When I learned that my husband was heading that direction the following week, I asked if he'd stop at the Aldergrove Mark's and pick another one up for me."You want me to go through the racks for you?" he said, horror-struck with shades of Christmas Past. "Pick colours? Patterns? SIZES?"I assured him that I would arrange everything and all he had to do was collect the items. Then I phoned the store, hoping they'd actually still have the dresses and that they could do this for me.A lovely store associate named Natasha assured me that this was no problem and added that I could make any returns to my local store, if necessary. She found the rack with the dresses and sent me photos of the colour options in my size, so I could decide. (Might as well bring home two... or three... since I have to try them on, right?) The she put my choices behind the counter, all ready to go.Thank you, Natasha for helping me help my husband buy clothing for me, risk-free. Win-win-win!PS: the dress is a Columbia Performance Fishing Gear tank dress, light and airy, casual and comfortable enough for hot days gardening or lounging poolside, but pretty enough for a patio lunch with a thoughtful spouse.
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July 2023 by Jennifer Mitchell
Great experience at this store. My daughter was looking for a specific dress and it said it was sold out online and at local stores. Natasha went out of her way to check out of town stores and was able to bring the dress in. I really appreciated Natasha and the effort she made to go the extra mile for my daughter.
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June 2023 by Susan G.
Very friendly, helpful staff. Convenient location.
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May 2023 by CamandaPanda idk
It was a great experience and Rachel helped me and she was super sweet and super helpful!!
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January 2023 by Liam McGennis
I was in shopping for a Winter jacket for my sister, and I was completely lost. As a man clueless in the world of woman’s clothing I was prepared to save the receipt and have my sister return the gift like has happened many years prior.That is when one of the workers, Natalya, came and gave me a hand in selecting the exact jacket I didn’t know I was looking for. She answered my d*** questions, gave vital suggestions, and in the end her help got me the best jacket possible.Now while this sounds hyperbolic, my sister absolutely loved the jacket, it was a perfect fit and style for her. I was definitely no help but this employee basically saved my Christmas! My sister is still sending messages about how she loves the coat. I got kindness and patience from the staff and I don’t think I’ve ever been more satisfied with customer service, 10/10 recommend this location!
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December 2022 by Gen X Surrey Girl
This location is extremely small compared to every other Mark's location. It's about 1/8th the size. Not a lot of options at all. For some reason there are always three to four employees working even though there are never any customers there. I feel they could save a lot of money by not having that much staff standing around chatting 12 hours a day. They could pass those savings on to the customer since their prices are ridiculous. Literally every time I go shopping there the girls are just hanging out talking to each other doing nothing.I feel the staff there is super friendly but they're just young girls who know nothing about the actual products they sell. They're nothing more than cashiers. I miss the days of walking into a Marks location and having a professional salesman that is very well educated on his stores inventory and can recommend products for my specific requirements because they know every detail about everything they sell.Nowadays you walk into Mark's and say I need a heavy jacket that's waterproof because I work out in the rain all day and I would also like it to be UV resistant. And they're just like, umm there's some jackets over there you can look at. The salesperson used to tell me the fabrics the products were made out of and the pros and cons of those materials. They would know the materials you would want to look for if you're working out in the rain or cold or in the heat. Where are the sales people with this knowledge to help you purchase those specific products for your needs?The staff knows nothing about the products and the only help they can offer is 'you should get that one because it looks nice on you. Since they're no help and I'm there looking for expensive quality work products and I'm having to figure it out on my own I'm usually in there for quite a while. But when I spend a long time browsing their tiny limited selection store they get suspicious and suddenly all four of them are following me around watching me everything I do. This makes me feel very uncomfortable. Instead of hiring 4 cashiers at 20 bucks an hour that don't know anything and just make the customers feel uncomfortable why not hire one dude that actually knows about work quality clothing?The store makes me feel so uncomfortable every time I shop there. The interactions are awkward. The prices are bad. The store is so tiny I can never find what I need. And there is never any point asking the staff for any sort of help. Unfortunately I need work gear and they sell it. So I have to tough it out and put up with it
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November 2022 by Erzsebet Kovacs
Karen at the Aldergrove location went out of her way to find the proper boots for my son tonight. She asked good qualifying questions and brought several pairs to us until we found the right ones. She was not only knowledgeable but she was kind, caring and provided excellent customer service. Thank you Karen, you’re a great asset to the store.
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November 2022 by S R
Rachel was a great help finding the right boots
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October 2022 by Susan&Tom Hagedorn
This is what shopping local is about! Natasha went above and beyond to help locate a particular size of clothing for me! Scouring the store, Calling other stores, even calling another customer who had one on hold! Then called me to let me know she’d found one! The store may be small, but Natasha was amazing!
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October 2022 by Rhonda Bencze
Natasha was extremely helpful and knowledgeable. I was not expecting to be successful walking in but left very pleased with my purchase. Thanks Natasha!
