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January 2024 by Andy B.
I've been going to this pharmacy since it opened and it used to be great, but in the past couple years it has gone down hill and has absolutely horrendous customer service . . . The woman behind the pharmacy counter has been consistently rude, disrespectful, and antagonistic (and having read several negative reviews referencing her, I know mine is not an isolated experience!) . . . The worst treatment I've ever received . . . If my husbands cancer meds weren't automatically faxed to that pharmacy I'd never go back!We have also had narcotics prescriptions go 'missing' and we have been shorted on pills more than once . . . They need to get their house in order!
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November 2023 by Rob Heeb
Pharmacist is smart and helpful. Nice polite people, a very good place for all my pharmacy stuff. Even vaccinations are easy with this store. Great place
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November 2023 by Brock
I cannot believe how rude and standoffish the pharmacy lady at the front counter was. She was very impolite from the second I said "hello" and when I asked her 1 simple question she responded in the most demeaning voice, like I was asking the stupidest question in the world. This encounter was over a month ago and I still can't get over how needlessly rude she was.
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November 2023 by Panvir Dhaliwal
Really awesome pharmacy staff! I always feel well respected, taken care of and prioritized. Big shout out to Rav and Pam for always bending over backwards for me.
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November 2023 by Michelle
I've never had a bad experience at this pharmacy. They automatically refill my prescriptions and I receive a call and email letting me know they're ready for pick up, they're good at accommodating me if I ask for them to be ready a day or so earlier, the pharmacist offered a quick medical evaluation to ensure I was able to quickly receive a new prescription I desperately needed as there was a problem with my paperwork from the hospital. I see so many bad reviews on this pharmacy, but honestly, the staff have always been friendly and knowledgeable.
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November 2023 by Susan Maxie
If you use the pharmacy at this location be aware that the number of pills that are dispensed are often short of the number prescribed. For example: your prescription is for 90 pills and you only get 88. I have two prescriptions that I refill 4 times a year, and over the past two years, 50% of them have been inaccurate. When I asked the pharmacy to give me the two pills they shorted me they flatly refused. And let’s make this perfectly clear it wasn’t a prescription for narcotics, sleeping pills or anything life threatening.In essence, every time they “short” you, the pharmacy makes more money because you paid for something that they didn’t dispense.If you still want to use this pharmacy get them to count the pills in front of you so you are get what you paid for.
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November 2023 by Kirbee P
Would not recommend using the pharmacy. I have never had so much trouble getting prescriptions filled. Staff often seemed confused and had trouble locating prescriptions and drugs. I can’t think of a single time my drug arrived by the time I was told it would. I switched to a new pharmacy after months of frustration and haven’t had a single issue.
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September 2023 by Theresa “Tree” George
Lesley in the comestic/make up department, is absolutely amazing. I don't have enough kind words to describe how wonderful this woman is, she will turn your worst day into the most amazing, when she talks to you, her focus is on you what you need, and most of all how you are about it all. Her customer service isoutstanding, and completely above and beyond. Every single time I go in she remembers my name and little details about me and truly makes me feel wonderful everytime I go in. Thank you Lesley so much for your kind service and being 100000% perfect at your job but also making sure your customers are above all happy and feel special!
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September 2023 by Jasmin S
The pharmacist is an absolute dear and went out of his way to assist me. He additionally did his due diligence and contacted my doctor to make sure it was okay to prescribe during my state.
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August 2023 by Merci Simpenzwe
My experience today, a medicine I've bought before there the new guys refused to give it to me and asked me to talk to my doctor first though it's not something you get a prescription for! Well I said new guy because I've never met him there before. ( black guy with a Nigeria accent) anyways I just think what he did was unnecessary because I went to a different pharmacy and bought the medication so I won't be going there again!
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August 2023 by Gina Cellers
I would give them a 0⭐ if that were an option. They constantly mess up on prescriptions, even ones that have been stored for refills. Time after time they say they don't have a faxed prescription, only to find it after I ask them to check their fax pile. Very disappointed in the Aldergrove location. I don't know if the are under staffed or do not train their staff properly
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July 2023 by Tyesa Doell
The pharmacy team there is completely unprofessional. Arguments with customers and using profanity when dealing with them. Tossing prescription to customers when angry.
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June 2023 by JoAnna M.
The business should probably put the post office hours on Google maps or on their website if they're going to close the post office hours before the rest of the store. When I worked for shoppers all of the departments closed at the same time.The website just says post office hours may vary. That doesn't help. And when you call the store and listen to all of the prompts all it says is the store closes at 10 p.m. No option to hear post office hours. And nobody answers the phone. I called for hours.Shoppers literally has a web page for each location. It tells you the owner's name and their email and the store hours etc. Why not squeeze the post office hours in there for those of us going out of our way to seek the hours? I checked Google maps, I checked the web page, I called and listened to all the options, and I tried to get through at the post office for hours. No one was able to tell me when they close. Why is this so difficult?
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June 2023 by Shayla Ebner
The owner/pharmacist here is amazing and always super helpful. Saved me a visit to the walk in clinic today (saturday). I’ve been experiencing swelling and discomfort in my eye for 3 days and wanted some quick relief without waiting hours at a clinic. He was able to assess and prescribe me a medication and recommended an eye wash. It was very busy and he was the only one on staff and still took the time to speak with me and offer help.
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June 2023 by Elysia Bellerose (Miss Bellerose)
Closes at 8pm on Weekends.There’s a sign on the door but not updated on here, I had a bad sun burn and NEEDED aloe. I arrived at 8:01 as they closed the door and the girl refused entry.Otherwise the makeup Center is good
