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December 2023 by harpreet kaur
Very bad service . They advertise something else and charge a big amount of money for shipment to India. On radio they advertise 140 dollars for upto 10kg of weight and then charged $239 plus I was told only $50-$100 for custom but I was asked to pay over $150. I will not recommend this place if you’re looking to send any parcel of India. It’s insane amount of money. Will never come back to this place for any services .
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November 2023 by amanda mcdonald
This place is an absolute joke. Do not go there. They have zero clue what is going on. 3 different people in line their answer was “we don’t do that” even though on their website it says they do. Avoid avoid avoid!!!
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October 2023 by Rajneil Singh
Very Poor Service. Business cannot be trusted with dropped off items.On approximately, Monday 16th November, 2022, I dropped 2 return items (boxes) to your place of business at Aldergrove. The boxes contained 2 Samsonite medium sized luggage, valued at approximately $396.00 plus taxes 12%. The 2 boxes were fairly large as the luggage itself measured 27.5 by 18 by 12.3 inches. The boxes had a UPS prepaid return address to Samsonite Canada. I chose your location for this drop off as it’s the one closest to my home. Upon drop off, I inquired about a receipt (since it was a UPS return label) but was told by the female staff behind the counter that receipt was not necessary. I did not think much about this (no receipts issued), as from my experience (dropping off packages at this location) I had never received any receipts. I also recall, I had a brief conversation with this female staff member. She asked me about the contents inside the boxes, and what was wrong with it. I told her the boxes had brand new Samsonite luggage, and nothing was wrong, except I found the luggage to be too small for my upcoming travels. And that I was returning them to Samsonite. I also recall the office was not busy and thus spending extra few minutes chatting with this female staff. And then I was out of Country for about 4 weeks. I kept checking with Samsonite if they had received the return luggage/boxes. However, the return items/boxes were never received by Samsonite. As such I was not able to get my refund in time (return due date was 30th November 2022).Upon my return to Canada, I visited your office on 28th December 2022. A male staff member (unknown name) was behind the counter. I explained my situation and he advised me to check with UPS. I also left my phone contact with this male staff as I requested for the female staff (who had received the boxes in November) to contact me urgently. Upon follow up with UPS, I was told that the boxes were never picked from your office. I waited for a call back from your female staff. But since I never received any call back, I visited your office for the second time on 3rd January 2023. Mr. Amit was there this time. I explained my entire situation again to him. He advised me to put all details in writing, and this is what I am doing.Almost 1 year has now passed and neither UPS nor your office has any knowledge of what happened to my 2 return boxes.I will appreciate it if you can immediately reimburse me for my 2 parcels as the parcels were left in your place of business from which point they went missing.Samsonite luggage receipt; UPS prepaid return label & tracking detail was provided but my emails are simply ignored.
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September 2023 by R S
Very Poor Service. Business cannot be trusted with dropped off items.On approximately, Monday 16th November, 2022, I dropped 2 return items (boxes) to your place of business at Aldergrove. The boxes contained 2 Samsonite medium sized luggage, valued at approximately $396.00 plus taxes 12%. The 2 boxes were fairly large as the luggage itself measured 27.5 by 18 by 12.3 inches. The boxes had a UPS prepaid return address to Samsonite Canada. I chose your location for this drop off as it’s the one closest to my home. Upon drop off, I inquired about a receipt (since it was a UPS return label) but was told by the female staff behind the counter that receipt was not necessary. I did not think much about this (no receipts issued), as from my experience (dropping off packages at this location) I had never received any receipts. I also recall, I had a brief conversation with this female staff member. She asked me about the contents inside the boxes, and what was wrong with it. I told her the boxes had brand new Samsonite luggage, and nothing was wrong, except I found the luggage to be too small for my upcoming travels. And that I was returning them to Samsonite. I also recall the office was not busy and thus spending extra few minutes chatting with this female staff. And then I was out of Country for about 4 weeks. I kept checking with Samsonite if they had received the return luggage/boxes. However, the return items/boxes were never received by Samsonite. As such I was not able to get my refund in time (return due date was 30th November 2022).Upon my return to Canada, I visited your office on 28th December 2022. A male staff member (unknown name) was behind the counter. I explained my situation and he advised me to check with UPS. I also left my phone contact with this male staff as I requested for the female staff (who had received the boxes in November) to contact me urgently. Upon follow up with UPS, I was told that the boxes were never picked from your office. I waited for a call back from your female staff. But since I never received any call back, I visited your office for the second time on 3rd January 2023. Mr. Amit was there this time. I explained my entire situation again to him. He advised me to put all details in writing, and this is what I am doing.Almost 1 year has now passed and neither UPS nor your office has any knowledge of what happened to my 2 return boxes.I will appreciate it if you can immediately reimburse me for my 2 parcels as the parcels were left in your place of business from which point they went missing.Samsonite luggage receipt; UPS prepaid return label & tracking detail was provided but my emails are simply ignored.
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September 2023 by Himanshu Singla
Services is so good everytime when i had a delivery from india they help me alot and sometimes they help me in know everything about and give me a reasonable price in comparison of other delivery points i am very very thank full to this shop to help mee in my every good and bad time ❤️❤️
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August 2023 by alana bunt
Fast and friendly service. Twinkle was really kind and helped me pick up my sister's package with no trouble
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August 2023 by Marcia Orellana
Very nice service provided in our community. Twinkle is so sweet and very efficient to get our passport picture.
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August 2023 by Amar Budwal
Always excellent and quick service when dropping off packages. Thanks Twinkle!
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August 2023 by Janice Moffatt
Twinkle was so so helpful today I thank her so much I recommend this place for everyone ty
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June 2023 by Aman S
Was a regular customer but got a horrible experience from Mr. Amit when I came to know that they charged me way more when I compared with other services in the same area. VERY COSTLY.
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June 2023 by Amn K
Was a regular customer but got a horrible experience from Mr. Amit when I came to know that they charged me way more when I compared with other services in the same area. VERY COSTLY.
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June 2023 by Amit [Skymart]
Ship and track parcels with this excellent DHL Express location. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments from this store.
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June 2023 by Georgene-Ann Waltham
The service was prompt and informative, will be back again.
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May 2023 by Mark Johnstone
Excellent service. They helped me when beyond the scope of service I expected
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May 2023 by Terry Vanspronsen
Jayanti he the best person you guy have kinda sweet caring .. I go in he tell me what this about my package he tell me with out saying some think I busy he help you and made sure you under stand it. 100% for jayaniy
