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February 2024 by E Garcia
UPDATE: The branch manager Hannah called to tell me the ropes and poles are in place to control the line up which was the major source of my frustration.If you like waiting in long lines, then have cutters step in front of you to be serviced first, this is the place for you!!! They have the dumbest floorplan for waiting. No one goes to the WAIT HERE sign because the tellers don't even look at the person standing by the sign. Instead they'll take whichever despicable cutter that steps in front of them instead because they are too meek to tell them to wait their turn. So it's up to YOU to make a scene (and hope to not go viral) to be serviced when it's your rightful turn. Complete Anarchy! I've made multiple requests to the tellers to tell the branch manager to rope off the waiting area to prevent cutters and today's teller told me flat out "no, she won't" because she blamed herself. The prior one said "the branch manager is new and I don't want to bug her too much". lol! I've been a life long BMO client and everything was mainly great when they were at the old Kingsway location, but now it's total amateur hour and a great way to ruin your Friday!!!.
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February 2024 by Johnny Wu
They can do better than asking me waiting forever…
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February 2024 by Melissa Beauford
Horrible service and experience l. This branch obviously doesn't value client time or money! I spent a total of 1 hr in the branch in line and for the representative to speak to manager for them to only tell me I had to book an appointment all just to have a form signed?! I had a duplicate charge on my debit card brought all the supporting documents so it was obvious....!
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February 2024 by Elizabeth Le
BARAKA ZHOU helped me with some transactions today. He provided personalized services and made my day. Much thanks to him.
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February 2024 by Maria Spiliotopoulou
Not good customer service all three times I had to come to this branch in the last month. 1st appt: the agent wasn't in (and hadn't bothered to cancel) and the person I finally saw was constantly distracted. 2nd appt: the person made a serious mistake which meant I needed to go back a 3rd time. 3rd time: teller was impatient and borderline rude. The three stars are only because eventually my job was done...
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February 2024 by Nickurey Huy Nguyen
It’s 2024 c’mon even IKEA has an automatic queue ticket system while people still have to line up here for heaven’s sake?! It is ridiculous!
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February 2024 by Onkamol Pichaiyut
Very poor customer service . The teller guy not willing to help me out. Especially attitute and customer services are awful.Never visited this branch again
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February 2024 by Carol Gou
Baraka Zhou helped me to do two wires today. He was very patient and professional. I have had good time with him today.
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February 2024 by sam abz
Not organized at all.I've booked an appointment from 10 days ago and when I got to the bank the representative wasn't there. So I had to book another appointment again.Really disappointing, banks are always making good money and don't have a good service for customers, it's so bad
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January 2024 by Sistine Lu
Please fix your ATM machine! It ate my money and show nothing on my balance, and it also cut off one piece of cash. Every time I tried to deposit the machine gonna has some problems! And I need to spend so much more time to wait for the investigation.
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January 2024 by Lam Swiss
Made an appointment to open an account with Connie ZhangI said I would only open an account and not deposit money into the account for the time being. I would arrange it myself in the future. She looked at me shocked and had a very bad attitude, as if she owed her this.Expressionless throughout & very rudeTerrible attitude and service
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January 2024 by Sharon sun
I almost lost my debit card information due to a fraud and didn’t have my card, I came straight to Hazel, she helped me fill in a email and also got me a new card right away. She was very nice and so sweet thanks again
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December 2023 by Stella C
Horrible experience - customer service was simply awful. Long line up and staff was extremely rude and not helpful at all. I will close my account with this bank just for this reason.Do not bank here
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December 2023 by Sonu Kainth
Brian was great helping me set up my account today even though I came in pretty late. The bank teller was great too but I didn't catch his name!
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December 2023 by Andy Kang
Staffs are lack of knowlege and expriences. Especially attitute and customer services are too bad even senior guys in this branch. I have both RBC and BMO, RBC is way better in Metrotown area. Always feeling bad after visiting BMO.
