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February 2025 by Brad F.
I spoke with BH and they explained the rational for not using the factory supplied trailer wiring harness. Apparently in pre-2018 Sprinters, if a brake controller is not installed, the factory installed harness's converter is not powered and thus the harness does not function. Okay, that's a plausible response and this was unknown to me before they explained. I wish I had understood this at the time as I could have opted to use a simple 7 to 5 pin converter right at the plug to the trailer at a similar or less (?) cost to having them go to the labour and effort to access the taillight wiring. I also don't quite understand why simply powering the factory trailer harness without a brake controller if a 5 or 4 pin trailer connection is installed was not considered as this would have been a simple matter under the drivers seat. Regardless, I appreciate their explaining their rational but I would have done things a bit differently had I more information. Regarding the quality of the wiring work, it was a bit sloppy, and a short single conductor was spliced to lengthen with a different colour wire hidden under electrical tape. The harness was also routed into the interior of the van by breaking off the corner of an interior plastic vent cover behind the taillight and a hole drilled through the floor rather than route the harness out the bottom of the taillight and behind the exterior trim. Again, not terrible and still functional but in my opinion, there was a better way to do this. Finally, the factory harness was dangling under the the van and did not have a blanking plug or any protection to keep water, salt, muck out of the plug's terminals. Maybe this is how Mercedes delivers the van but it necessitated cutting off the plug to access the bare wires directly if the plug is not utilized soon after delivery. I will add a star for BH reaching out to explain and I hope that my response assists with their review. Addendum: BH is correct, I'm doing the wiring for the new 7 pin hitch myself. I figure as a marine electrician with over 35 years in the industry and owning my own marine electrical business repairing and designing electrical systems for million dollar yachts and others I both recognize quality workmanship and have no issue tackling this little project. It does however make me a bit more critical than other people of such things and my standards for workmanship may eclipse others. I'm sure BH is a good company and clearly has demonstrated their willingness to communicate. Yes, the plug was functional until it failed a few years back and I replaced it with another 5 pin style. It's only now that I have a trailer with electric brakes that I looked at the original work to make the necessary plug style changes. If I could offer 5 stars for communication alone I'd do that and I would recommend them as they are certainly willing to listen and I suspect, had the discussion at the time been in more depth, I would have been clearer in my expectations and direction. So as a result, both BH and I are a little wiser.
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October 2024 by Klara Krasula
I can't say anything but good things about Burnaby Hitch. The girls from the front desk are all super nice and go above and beyond to explain everything to someone who never dealt with a hitch or anything related to it. I felt comfortable, the job was finished super fast and in the end even cheaper than I was told the day before. Well done!
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October 2024 by Robert Puharich
I've had two hitches done here and everything went well. Good service and fair price. Recently I needed a new pin and the staff was super friendly, even telling me not to worry about it. I recommend this business.
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October 2024 by Ibrahim Y
Great Service! Very quick and efficient. Patti was just amazing!
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September 2024 by Szarvas Péter
This is a super fast and cheap place. I just called them yesterday and today I have a hitch on my car :)
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September 2024 by David Steeper
Had a wonderful experience with them. Can't speak to pricing as they were the only distributor of the product I wanted in a reasonable proximity, but it wasn't far off from ordering online and then I had no worries of duty and import fees so I am happy!
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August 2024 by ductninjas
Great team! Very helpful and knowledgeable
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August 2024 by Amar M
Recommended to come here by our bike shop. Glad i listened! Great price on hitch, install and bike rack. My first hitch and bike rack so rep took time to show me how to use each feature. Completed quick and easy in the time quoted. Will recommend anytime
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July 2024 by dave parris
Didn’t end up ordering anything from them… but feel bad as they went above and beyond to help us and navigate a big need on short notice.
Great service and will use if the need ever arrives.
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July 2024 by greg cameron
The front office , knowledge is key! They have it!, the installation group, ? ! Fair pricing and service! And shout out to Tony, one good guy!
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July 2024 by Jesse Lee
They are professionals and reliable.
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June 2024 by Bradley Mitchell
Excellent and quick service from Burnaby Hitch! Had to stop in today to get my fifth wheel hitch adjusted, and even though I was early for my appointment, they had me on my way in under 10 minutes. I cannot recommend them highly enough for all your hitch needs!
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May 2024 by Andy 任任 chen
The email reply method is very fast and the way of handling the problem is also very good. Thank you very much.
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February 2024 by JUDITH HOPKINSON
The lovely front staff were both considerate, patient and knowledgeable. Great experience!
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February 2024 by Robert Bergeron
I went today and had a seven-pin hitch and brake controller installed on my Ford E250. The girls were amazing, providing great customer service and clear explanations and instructions. The installation was totally professional and was way cheaper than Cap It (almost half the price). If you need a hitch installed with confidence, Burnaby Hitch is definitely the place to go. Thank you! I am 100% satisfied.
