-
February 2024 by shinethemoon
not well organized at all!! made the appointment online with Candy Li like a month ago. showed up on time, been in the line and waited to get a help for about 10mins, finally somebody came out and asked why I'm here today. He asked me to have a seat and get welcomed by another staff, he was kind enough to ask me again why I'm here. Although nobody mention Candy Li is not even at work today. There's someone else has an appointment ahead of me with Candy Li. so I have to wait for another 10-15mins (already been 15mins), god knows how much more minutes I need to wait. I'm still sitting right here and waiting with patient. what a waste of time that you have to wait while you already booked an appointment. Terrible experiences with CIBC, not just this branch.
-
February 2024 by Sheilagh Phillips
This branch does not have tellers, but you can book meetings with advisors there. I've had good luck at this branch. Better customer service than the Metrotown branch. The advisors at this branch are awesome!
-
February 2024 by Jerry Fluffington
They charge you service fee if your account balance drop below 4000 any day in a month.
-
November 2023 by Happy Valley
I had a HORRIBLE experience at this branch. One morning, I made several calls to this branch to schedule a mortgage renewal. My 1st call, I was placed on hold. After some time waiting, my call was cut off - someone actually hung up on me. I called again and again but this time I kept on going to their voicemail. I left a voicemail eventually hoping someone would return my call.After about 2 hours of waiting for someone to call me, I decided to go to this branch to really see if they were genuinely busy. I arrived inside the branch and there was only ONE client at the ATM machine. From inside, I made multiple calls to see if someone would actually pick up my calls since it was NOT busy. There were two staff standing, drinking coffee and chatting several meters from me - man, my calls kept going to their voicemail.I finally went up to the customer service staff and told her how I felt about their customer service and it sucks - deceiving!Imagine all the customers who had called this branch who were directed to leave voicemails because they were led to believe this branch was busy. I wont be surprised if this is the tactic that management of this branch implemented to filter out outside calls.If a branch is not busy, staff should and must answer calls. If the front counter staff is busy, the call must bounce to another person until someone answers.Everyone is getting paid to do their jobs properly and management at this branch was underperforming and has failed to step up basic customer service.I hope that CIBC reads this review and make necessary changes so customer will be delighted and happy.Sadly, I left them the voicemail last week and up to now, nobody has returned my call. This is evidence that this CIBC Highgate branch SUCKS with customer service.
-
October 2023 by Yefan Ling
There’s just no point place a banking center like this, no teller, no service. What’s the point we have to do banking with other branches with the teller. Just stupid and pointless.
-
October 2023 by Leslie Jerome Buck
No help when needed.It's still all about the numbers and not the situation where help is needed.
-
September 2023 by Lister Chen
Long wait but rep was exceptional. They only have one rep at counter but précy was exceptional. She is really on the ball, helpful and even waived fee for our bank draft. Sorry for half dozen waiting behind us. Really should hire one or two more counter people. RBC, td, bmo all have 3+ people working front counter. Why is cibc so cheap?
-
July 2023 by Yoel Abrha
The worse bank in history like come on, my card was not working for online transactions and I visited the bank in person and they gave me number for the fraud so I can get my card work boy I was in call with them for a week about a hour a day they never answered my call it’s always the Robot talking saying the next agent will be with you shorty but for more then a hour for just to verify my purchase wow that’s how you treat your customers.
-
June 2023 by Nina Bui
Called in so many times to book an appointment and no one picked up the phone. What's the point of having phone number for? Ridiculous
-
June 2023 by Gurpinder Singh Sahota
Barely any staff working. Long wait time at desk. Employee is on phone call with call centre for a long time
-
June 2023 by Minxiang Liu
Never picks up your phone calls.
-
May 2023 by Serhii Klesto
I would like to commend Eric, a bank employee, for his exceptional service. He demonstrated professionalism and efficiency while assisting me with my recent transaction, making the process smooth and hassle-free. His friendly demeanor and willingness to go the extra mile truly impressed me, and I am grateful for his outstanding customer service.
-
April 2023 by Mahdi Gol Kar (Matvey)
I can not believe that only one person is helping in this bankWhat kind of business just have one person in customer service!
-
January 2023 by nguyen julie
Worst bank ever. Atm eaten my money ($1000) then I go to branch, they kept saying they’re doing investigate. It’s been a week and I need that amount of money have no solution. I will change bank right after I receive the money back
-
January 2023 by Jill Panchal
Weinna Tina is one of the best officers there . I appreciate her helpful nature
