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January 2024 by Anastasia Krapchatova
Good customer service, they actually greet you
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November 2023 by Lisa Woods
Company policy doesn’t care about customer service or experience. I bought two dresses yesterday, to try on at home with shoes and accessories, with the intent to return one. The salesman said I could bring it back any time in the next. 90 days.I made my decision and tried to return one dress today. There was no one at the cash desk being served but I was told they were not taking returns today or tomorrow because it slowed down their system.What happened to “any time” and the fact that not a single transaction was being processed by that location at that moment in time.
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October 2023 by Ophilia Pie
Love the clothe, but similar to other older reviews, the sales here are still horrible. Cashier misinform us like he didn't care to help, we ended up found the item we want on our own. I would give one star for this store but giving an extra one, cause the lady at the changing room was friendly and tried to do her job.
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August 2023 by Trinh Dinh
The clothes are very expensive but they are beautiful. Probably worth your money spent.
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April 2023 by Dave MacLean
Friendly and helpful staff. Highly recommend!
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March 2023 by Michael Barlow
Products are always great at Club Monaco. The women's line always seems more thought out and put together compared to the men's line though
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March 2023 by Albert Leung
Love their design, price reasonable, something get suprise deal on sale.
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March 2023 by Kharl Prado
They do not pick up the phone. If they do, they leave you on hold.
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November 2022 by Alex Y
I've been a long-time, loyal shopper at Club Monaco, online and in person. Just because I happen to stop in to browse at new arrivals in workout wear, should not give employees a reason to obviously be profiling me.From the judgmental looks and fake, snarky comments, "customer service" here is extremely poor compared to the Robson location, where the staff genuinely seem like they're there to help.
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August 2022 by Zennie Tran
I had been in this store few times and never get helped by any sale associated. I gave it another try since i dont wanna travel all the way to downtown couple days ago.The store was very empty, only me and another 2 sale associated. I stand in there for more than 10mins, not even 1 of them comes and said hello to me. They were so busy gossiping about another sale employee /customers. They were even stand in front of me and gossip about it like i didnt even existed. The company must be very generous since they still paid for their employees just to come to work then ignored and gossip about customers like that
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July 2022 by Jason Ha
Loved the shirt I got + the sales associates are super chill and helpful!!
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January 2022 by Yuen Chen
Clothes are great. Customer service is very poor. All the stuff chatting around register even though there are a bunch of customers in store. (At least 6 customers in store)
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January 2022 by Barbara Ahn
Great selection of clothing! Employees are always resourceful and kind and help me make tough decisions :).
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November 2020 by Tina Benoit
Ever since buying clothes here, I can't seem to buy clothes at any other shop ever again. I try every year cause it can get costly here... The quality is just... way too satisfying and everything feels classy, clean, proper and not too over the top in any way.
