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September 2024 by Adam
No envelopes at the ATM, good luck doing deposits on a long weekend.
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September 2024 by M.Y. N
Horrible wait times!! Totally agree. There was 4 employees one was looking at his fingers at the back office and the was 1 teller out of 5. Been standing for 20 min with no one else behind us
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August 2024 by Azeem Shah
Thank you Leyna Zhang for your incredible customer service today, thank you so much for making attentive and your impeccable service with a smile. You are a great asset to coast capital Metrotown team! Going above and beyond! ????
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August 2024 by gurminder sidhu
Horrible customer service, long wait times. Employees doesn’t know what they are doing. Waited 30 mins in line.
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August 2024 by Ginaleep E
Extremely slow service at this branch.
You will spend a lot of time waiting to be served by a teller.
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July 2024 by Cornelio Madrigal
Been to this branch to request a bank statement and was assisted by Leyna. Her service was excellent and has even extended help on how to reactivate my on line banking access without even asking her. Two thumbs up!!
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June 2024 by Connie Hosie
Closed on a Saturday with no notice
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June 2024 by Jacky Ng
No idea what they're doing. Avoid this branch
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May 2024 by Lindsay Fester
The tellers here are very slow and constantly ask you to do extra tasks like adding your 2nd ID to your account and updating all your info. Many times I was waiting in line for 30 minutes while the 2 tellers each helped someone.
The Coast Capital Bank service has overall gone downhill. When we were travelling, the banks were constantly down for maintenance and we were unable to withdraw money after landing in a foreign country.
We required a bank draft for our mortgage today and we were told the printers were down for all branches and it was not possible. We left our phone numbers for them to call us as soon as the system was fixed. No other solutions were offered.
We went back a few hours later to check in and the system was fixed, yet we were not called!!! This other teller offered to do the draft by hand if the printers weren't working! Why weren't we told that earlier??? It was a very stressful morning when it didn't need to be!
I'm very frustrated that for the most important financial event of our lives, they didn't follow through or offer solutions until asked. The tellers at Metro are particularly incompetent.
I've had enough and I will be switching banks soon (15 years as a customer and their service gets worse every year).
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April 2024 by Julian
I have come to your bank several times to handle business. The staff member Leyna’s superb professional skills, warm and thoughtful service attitude, and tireless work spirit are very touching and impressive.
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April 2024 by Raul Herrera Martinez
Leyna great service
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April 2024 by Michael
Warning for ATM users: if your card has an ATM fee rebate benefit, it probably won't recognize this bank.
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February 2024 by Harvey M
Long lines and not enough associates to help
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January 2024 by Trevor Friesen
Staff was rude and denied my withdrawal to the full amount that I needed. They tried shoving waivers in my face, treating me like some kind of criminal for wanting to take out my own money.
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December 2023 by Luke Rosalie
Came to deposit last week. The system was down. So bless the teller Leyna was very efficient to help with my banking needs. Not only deposit got done but other things as well. She was able to explain to me with my others accounts that need to be solve.
