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December 2024 by Angela Zolfaghari
I’m a customer for 4 years and I just call the store to find someone to help me open an online account on their website, and order online, the lady who pick up the phone was so rude and said we can not help you in online and you have to come to store for purchasing!
I said other locations always helped me on that she said NO they won’t do that too and she hangs the phone on me.
I really disappointed of this manner and this kind of customer service
As a customer i never go to this branch at all
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July 2024 by Lobsang Phuntsok
We just came to the store and asked about hair color, we asked the two ladies that were there to help and they just laughed at us. My boyfriend is new hairdresser so he isn’t familiar with color much but the two ladies were so rude! I suggest not to go there if you need a good service! Worst ever.
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April 2024 by Yc Lam
Was there wed,and this is always my to go cosmoprof. The manager and the stuff is always amazing helpful and attentive,thank you again
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April 2024 by Tiffany Bryans
Knowledgeable and very friendly manager!
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January 2024 by Lan Truong Canada
I didn't shop here for a long time .I usually shop at Cosmo 120 str and Cosmo Fraiser Hwy and sometimes Cosmo Richmond in a while. On Nov 16th after I received the answer from Cosmo 120th with a powerful and very gruff voice on the phone but I knew it wasn't Jas. This is made me change my mind and I decided shop at Cosmo Burnaby. When I come the 3 people working here they're welcome and very polite and service nice.I will happily come back.
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December 2023 by Julia
Tried exchanging a shampoo that had a thick, jelly consistency at the bottom of the bottle. The employee unscrewed the bottle and spilled some of the shampoo out while checking it. After checking it I was told there’s nothing that could be done because it now looked normal. I even showed a video I took of the jelly looking shampoo. I was told I could exchange it, but the same shampoo was out of stock. I ended up having to spend even more money on something different which I find extremely unfair and very poor customer service. I had to advocate for myself in order to even be allowed to exchange it which means if I didn’t, I would be sent home with the same defected bottle that was also spilled in the store.
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October 2023 by Angela Rondeau
Definitely have staffing issues, I applied for job and was told only p/t, that’s ok and she said great I’ll call you with the times to come to work and never heard back and wouldn’t answer my calls, got a form email asking me to apply so I did again and once again was asked to c9me in for interview so I said I was just in there a few months ago and was told I had the job, so she said she’d look into it and guess what? I never heard back from them….and yes the staff are inconsistent and unknowledgeable, called Ferrari red hairdryer the Cadillac of hairdryers….hum, it’s Ferrari Red hello?
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September 2023 by franco monno
Always nice coming here
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February 2023 by Patricia Ciancio
Went to buy something and things where in store on sale.Product rang in at 13.79. Just cause I asked if they had more they told me that was not the price … She started call someone about it they said they should have pulled of shelf’s. .So I said at least can you honor what they are ringing up as. Girl was very rude and said what would she look like if she did that …very rude staff ..other location people smoke pot in back on there break. Place is getting worse no customer service! Not educated in the fieldCant answer any questions!!!!So why have people work in a industry that don’t know how to deal with customers …
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January 2023 by Kat MNH
Terrible experience. Seriously worst customer service. I went back to return an unopened item. The worker with red hair opened the item, proceeds to tell me that it’s opened when she breaks the seal herself. Then tells me that there’s stuff missing, accuses me of using a couple of them already but I did not open it so I was very confused. I then investigate and actually found that the missing item was just mixed up in another area of the box. I’m not sure how but I was somehow unlucky and purchased that one. We find the solution to where the missing item was and I was able to prove that I wasn’t lying when I said I didn’t use it but she refuses to even acknowledge it and even look at it. She then goes back to say that it’s already opened and can’t do anything. If you go to this location, make sure nothing is missing before you buy it or actually go to another location because the workers were extremely rude here. I highly recommend secret beauty nail instead. I honestly wish cameras at the store could catch the fact that she opened the seal herself. It’s not even about the money at this point, it was a cheap item, it’s more the principle and getting accused of things I didn’t do and to top it off, rude workers.
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January 2023 by Hussian Hodroj
customer is service is terrible , extremely unprofessional and rude workers
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November 2022 by May F
My favourite place to get my studio supplies! Staff is always friendly!
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January 2022 by Lisa hyunju Kim
Satisfied with friendly and fast service
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January 2022 by Riley Danger
Thanks for keeping me beautiful 🤩
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November 2021 by Nikki lll
store is usually messy and the workers especially the manager are usually pretty rude
