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February 2024 by Tyler Ulmer
Amazing customer service & great selection.
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February 2024 by Keanna Burns
I’m super happy with the help I received today! I walked in to Fit First Footwear knowing I needed some shoes, but completely lost as to what to try on. I was brought a whole bunch of shoes to try and found the perfect pair so fast! The customer service was top notch and I’m excited to wear my Hokas out. I’ll definitely be back and recommend checking them out. :)
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February 2024 by Joseph and Magnolia Lim
This is a gem for anyone looking for performance quality sportswear and equipment. The product selection, pricing and clearance rack in the back are all excellent! It would be greatly appreciated if more small mens sizes are available and you have me as customer for life. I workout in the upstairs gym and cardio room, so the location is convenient too. Highly recommended.
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February 2024 by C.J. Volney
Really good personal care
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January 2024 by Bob Terrwillinger
Fantastic customer service. Big shout out to Evan!!! I came in to purchase some Hoka's and got the wrong size, after a week and a half, I came back to do an exchange. Evan really took care of me! Measured my foot size, found the perfect size. Quick and easy exchange. Super polite and respectful, answered all my questions and gave his honest opinion on which shoes were right for me.. something you don't see often in the world of upselling. I really appreciate everything he did for me!
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January 2024 by Sandra YC
We had a wonderful experience here on Jan 27 to pick up our race packages and browse the store. We had the best service from a young gentleman! He was extremely friendly, knowledgeable, and his energy and smile were infectious. Thank you!
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January 2024 by Alicia Barber
Leah provided the most amazing customer service over the weekend. I came in specifically for one pair of running shoes and ended up leaving with 3 (running, gym & trail)! My husband also ordered a pair of shoes online to pick up and he ended up getting another pair while in store. Leah was attentive, offered suggestions, listened to what we needed and brought out several items to try. We will not go anywhere else from now on for running shoes. Thanks Leah!
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January 2024 by Nuala Rochfort
I recently brought my MIL in for new runners. The staff person who helped us was patient and respectful. The best thing is we left with a new pair of runners that fit her very difficult to fit senior feet.I can't say enough good things about the Fit First Crew.
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November 2023 by Andy Aras
Great variety of sizes and helpful staff!
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October 2023 by Tanya Jordan
Leah was absolutely wonderful helping me fit shoes today. Excellent listener and lots of knowledge. Thank you!
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October 2023 by Luke
I WILL NEVER GO TO ANOTHER RUNNING SHOE STORE.I went in after recommendations from my Physio, as I was looking for some walking/running shoes. I’m coming off a double ankle surgery and was looking for a shoe for my needs. After a bit of waiting Evan I explained to Evan what I needed, and got me a bunch of running shoes to try on and what the pros/cons of each were. After listening of my feedback Evan brought out even more shoes to try on! They were super attentive and listened to my every need. I settled on a pair of Brooks as I found those most comfortable. We tried on about 8 different pairs of shoes, and took about an hour but Evan was always patient and accommodating. These guys really know what they’re talking about and it’s clear they really do want you walking out being comfortable. My shoes even came with a free beach towel! 10/10 would recommend.
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October 2023 by Sharon Visser
I ordered shoes for in-store pick up. The following day, a staff member called me saying they could drop the shoes off at my door as I was on their way home. How nice is that? They will definitely be getting my business again!
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September 2023 by Vipin Wadhwa
Here's my candid review of this Burnaby shoe store:The owner provides friendly service, earning it 2 stars from me.However, my experience with the staff was mixed. I initially asked for Hoka Bondy 8 wide in 11.5, and the first staff member brought me a pair that wasn't wide, claiming it was the only one in that size.I then asked another staff member who promptly found the same size in a different color, wide style. This raised questions about the first staff member's search.When I inquired about the same shoe in black, I was told they couldn't order it, yet their website indicated otherwise.I made three trips from Delta to Burnaby based on their reviews but found it to be just another typical shoe store. If you're nearby, it might be worth a visit, but don't waste your time and gas if you're not.I attempted to speak with the owner privately, even leaving my number twice, but received no response.In the end, I settled for something I didn't really want due to the lack of availability.Additionally, they only offer store credit for sale items, which wasn't feasible for me given the distance.
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June 2023 by brittany q
I had such a great experience here! I was helped by Evan, who was so knowledgeable and patient while helping me find the perfect running shoes for my needs. I'll be back to purchase my future runners here. Highly recommend!
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June 2023 by navpreet sodhi
I was here for the first time and was super impressed with their customer service. Leah, you are amazing thank you so much for helping us out to choose right shoes. Leah knows exactly what customers want. Kudos to the company for having such a great employee.
