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October 2024 by Lourdes Alvizuri
Bad experience, the Associate looked like she didn't want to work, she was rude, i madre my purchase because i like the brand
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September 2024 by Tanpreet Parmar
slack off staff working in the evening shift. I went there around 7pm. The store was completely empty. 2 women were working and none even bother to say Hi to their customers. I especially traveled 30 miles just to choose gift for my best friend’s birthday as I checked on google and it showed that it’s available in the store. I told them what I am looking for, but they clearly said NO without even checking!! She said “Go to the outlet and check” They didn’t even bother to offer services. I was absolutely disappointed!! What happened to the service industry!! This is how you treat customers!! I have also worked in the Customer Service and there are some ethics to follow!
Giving a genuine feedback. Anyways thanks to those two women for giving attitude, ruining my Time and Mood!
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August 2024 by Asif Isma'il
Farhanaz was amazing. She was prompt at fixing my watch’s metal strap and had an excellent customer service etiquette. She was very knowledgeable and helped me with required infos I needed.
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May 2024 by Uyen Tran
Walked around the store seeing 3 staff members talking and laughing with each other, and nobody bothered asking what I needed to look for. There’s no other client at that time in the store. That’s quite impressive how they treat clients.
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April 2024 by Shery On The Move
I visited this store on February 12, 2024.The salespeople were very good, polite, friendly, and attentive. I didn't get her name, but she's in the picture (long hair). She helped me and my husband readjust our watch straps. Keep up the good work. ??
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March 2024 by Kaniel Nguyen
They were a bit aloof and disconnected from the interaction when I asked questions.
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January 2024 by Pavi S
Fossil is always good for wallets. Service also really good
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January 2024 by patricia santos
Clara is great!!!
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January 2024 by Pradeep Chadha
Had a great experience today Shopping at Fossil Metrotown. Tristyn was very courteous and helped us in making a great choice...Kudos to Team
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January 2024 by Robert Wilson
Nice smart watch. Good deal
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January 2024 by Angela Li
I made an online order for pick up at Metrotown location. I received the email for ready to pick up. The store staff told me they cannot find the order number in their system. Asked me to contact with customer service, I called customer service and they told me it's all set. I went back to store, they said they cannot find the order number........
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January 2024 by luisa fernanda cardona gonzalez
I just got the best service ever from Fatima. The kindest and sweetest person that has helped me out during Xmas season.
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December 2023 by Elaine Li
Went to the Metrotown store to return a purchase I made online. Turned out the process wasn’t as simple as returning a store bought item.However the staff Fatima was extremely helpful and patient. She could have told me to go through the online return process myself. Instead she helped me with making the return label, etc, being patient and professional every step in the process. Fatima was very pleasant, making it the kind of retail experience I haven’t had for a while. Thank you!
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December 2023 by Sisslie
Made a purchase on Black Friday and got ringed up at full price. Felt it was a little expensive at first but I still paid, because I trusted them to have added the amounts correctly. I noticed the mistake later at home and returned the next day to have amounts corrected.It can all be avoided if they have a better cashier till. This place only a tiny phone that displays the total amount, and the staff ask you to tap your card on it. In other stores, there'd be a big screen showing the $ amount of each item, with the total at the bottom, then you'd pay with the smaller machine. If I get to see the amounts for each item on Black Friday, the staff and I would have a better chance at seeing the mistake.So if you have bought anything there that is supposed to be on sale, please check your receipts.
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October 2023 by Józef Cardino
Went in to get a watch I got as a present adjusted on the 23rd. We were immediately greeted and acknowledged the moment we walked in and felt welcomed. Both the girls working were very professional and completed the adjustment very quickly.Will definitely comeback to this location over the others as it was also cleaner compared to other fossil stores I’ve visited lately…
